Pratyush Sharma

Hi @SVV, Welcome to the forums! Please update your Enpass app to the latest version(6.4). If the issue persists, have a look at this video and revert to us.

Hi @randomProcess, Thanks for writing in. I would like to share that Enpass is tied with Google Play services and can only be downloaded and purchased from the Google Play store. We strongly recommend users to install Enpass only from the respective app stores (Google Play Store in your case) as apps on Store are signed with developer certificates and delivery through it assures that software is genuine and not tempered. While installing Enpass from other websites or stores might put you in trouble of security risk like data theft. Thanks!

Hi @PieterDeBruijn, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @regis003, We are sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Are you using any Antivirus or third-party security-related extension?

Hi @biconix, Thanks for writing in. Please try to open OneDrive in your default browser and logout from it. Now you will be able to login OneDrive with your corporate account. If the issue persists, revert to us.

Hi @Gérald S., Thanks for writing in. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!

Hi @Roobert, Thanks for writing back in. You won't be able to sync with a local WebDAV server in Enpass until the server is accessible over the internet and has a username and a password to which Enpass could connect to. If the WebDAV is available for connection on the internet with a username - try the same in Enpass.

Hi Александр Sorry for the inconvenience caused to you. Can you please share the scenario or steps you are performing to restore data so we can help you better.

Hi @100 Watt Walrus, Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hi @Bobb, Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it.

Hi @Tuytus, Thanks for writing back in. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? If possible, share the demo WebDAV account? Thanks for your co-operation.

Hi @captnSecure @Matis @Dentonthebear, Thanks fr writing in. Our Dev team had already noted this issue and working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us. Thanks!

Hi @sethm, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it.

Hi @aaatubuaaa, Thanks for writing in. Please follow the steps suggested by @ajbp95 and If you have any further queries, please feel free to contact us.

Hi @mattias, Thanks for the input @TREMOR. Please download the Enpass latest portable version from this link and revert to us If you have any further queries.

Hi @red1, Thanks for writing back in. Please let us know are you able to access all your data on any other device? If Yes, please uninstall and install the Enpass app and restore the Enpass data from the auto-backup file. If the Enpass app still does not unlock the application with the correct master password then please update the same to us so that we can investigate further. Thanks for the co-operation!

Hi @Javier, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @rednewsch, Can you please confirm that you are still facing the same issue so we can investigate further. Thanks!

Hi @Luke, Sorry for the inconvenience caused to you. Please let us know are know are you still having your backup file or able to access all your data on any other devices so we can help you better.

Hi @João, Welcome to the forums! Our team is able to reproduce this issue, and a fix will be available ASAP. Till then, we request you to please co-operate with us.

Hi @DELABRIERE, Thanks for writing in. Please try to use Chrome as a default browser and let us know If the issue persists.

Hi @Xavier Vims, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Yogender Singh, Thanks for your suggestion. Currently, there is no way to autofill in HTTP Auth dialog box and our developers are already aware of this and are looking how can we do it.

Hi @guizop, Sorry for the inconvenience caused to you. Please share with us your registered email address on support@enpass.io so we can further investigate this issue. Thanks!

Hi @red1, Sorry for the inconvenience caused to you. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Thanks for your cooperation.