Pratyush Sharma

Hi @Pam Phillips, Welcome to the forums! Enpass is an offline app that saves all your data locally on the device. If you have downloaded and installed from our website (for Windows/Mac/Linux), your data will remain in the Documents you can rename the folder or delete it and restore your data in Enpass.

Hi @grimneko, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @sethm, Thanks for using Enpass and writing to us. With Enpass, you don’t need to manually copy and paste your details in the apps and browsers as it can securely autofill the login and credit card details in apps and supported browsers. If you have any further queries, please feel free to contact us.

Hi @nofreebeats, Sorry for the trouble you are going through. I have forwarded your comment to the concerned team to look into it. Meanwhile, we want to inform you that we are working to have the latest version released ASAP. Till then, we will request you to please co-operate with us. Thanks!

Hi @iosman001, Sorry for the inconvenience caused to you. Please let us know which Enpass version are you using on both the devices so we can further investigate this issue. Thanks for your co-operation.

Hi @vampyren, Sorry for the trouble you are going through. We are working to have the latest version released ASAP. Till then, we will request you to please co-operate with us. Thanks!

Hi @Dominique65, Thanks for writing back in. Please let us know have you enabled "Use Website Icons" in your mobile devices under Enpass general setting. Also, share the following details so that we can investigate where the problem could be. On which all device (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Thanks for your co-operation.

Hi @gmill99, We are sorry for the inconvenience caused to you. If you are using Enpass pro/premium version, you can have multiple vaults and move the items between them. Please let us know are you able to create a new vault on your iPad.

Hi @tombeirne, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @DeepBlue, Welcome to the forum! We are glad to know that the issue has been resolved. If you have any further queries, please feel free to contact us.

Hi @Abdullah, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @truehumandesign, Thanks for your input. I have noted down this issue and notified the QA team to look into it.

Hi @Rodrigo, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @Christian Düss, Thanks for writing back in. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version(Website or Store) are you using?

Hi @HeroesQuest1, Thanks for writing back in. Please update your Enpass app on the Mac device to the latest version and let us know that date and time are accurate on all devices (preferably set to automatic).

Hi @Michel.Schnabel, Thanks for writing back in. No, we don’t have any permission or access to any of our user’s data. Every single Enpass user is anonymous to us. All your database is saved locally only on the device, not on any server. And the database stored in Enpass is always encrypted by the Master password, and can only be accessed by you. So there is no way left for anyone to access your data. To check for the backup file please follow the below mentioned steps: I. App downloaded from Mac App store: data documents backups Quit Enpass (If running). Go to User --> Library Folder--> Containers --> in.sinew.Enpass-Desktop --> data --> documents --> backups. NOTE: Usually Library folder is hidden, so make it visible by pressing and holding the Option key. II. App downloaded from Enpass website: Quit Enpass (If running). Go to User Documents --> Enpass folder. Hope this helps!

Hi @Stefan Weber, Thanks for writing in. Currently, there is no option available in the Enpass to force asking for a password when accessing other vaults. Thanks!

Hi @truehumandesign, Thanks for sharing the details. Please follow the below-mentioned steps and revert to us if the issue persists: Take the backup of Enpass data manually on both the devices. Now open Enpass on your MAc device and disconnect the sync from iCloud--> While disconnecting sync from Enpass, you will have the option " Also, delete data from iCloud" Enable it and click on Disconnect button. Set up sync on the devices.

Hi @DELABRIERE, Sorry for the inconvenience caused to you. Enpass version 6 doesn't have the file extension walletx.db instead it is vault.enpassdb. File name walletx.db was for the older version of Enpass. To restore data in Portable from your Desktop, you can manually take the backup of whole Enpass data from File under ≡ menu from Toolbar → Backup All Vaults → Select file location → Save. Now restore the saved backup file in Portable and let us know if the issue persists. If you choose to save the database in USB, then you can access the data through the same USB on any device.

Hi @Ivarson, Sorry for the inconvenience caused to you. Dark mode in the classic theme is highly unusable and have issues that can't be fixed. We never provided dark mode support for the classic theme in the past but it can be enabled in some cases due to an existing bug (Enable dark mode in Modern and switch to Classic). I have noted down you request and forwarded it to the concerned team. Thanks!

Hi @allytech, Welcome to the forums! We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us. Thanks!

Hi @Belogron, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @Christian Düss, Thanks for writing back in. Sorry to inform you that there is no way to access your data without your master password and if you have forgotten your password, all your data is lost. If you are able to access all your data on any other device then only we can help you to restore the data. To use Enpass again, you need to reset it on your device and start new database afresh.

Hi @Christian Düss, Thanks for writing in. Please download Enpass in your device from this link and follow the steps mentioned in our user manual to add Extension in the browser. Let us know if you face any issues. Hope this helps!

Hi @MichaelS, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us. Thanks!