Pratyush Sharma

Hi @Eleanor, That's strange! You could try installing Enpass from the website as there seems to be some issue with the store downloaded Enpass on your device. Try signing out from the App Store on Mac and installing Enpass.

Hi @Nicolai, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @lender1257 Sorry for the inconvenience caused to you. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @beardedmogul, Thanks for writing in. I have noted down your input and notified the concerned team.

Hi @sdunnin, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Nicolai, We are sorry for the inconvenience caused to you. Currently, if you have enabled Match URL hostname in Enpass browser setting, it only checks the domain if the URL. There is no option to check the subdomain of the URL in Enpass.

Hi @ESHY, Sorry for the inconvenience caused to you. We would like to inform you that currently, Enpass asks for the master password in these scenarios even if you have enabled the Windows Hello: System re-start When you quit Enpass and starts fresh However, we do have plans to improve the 'Windows Hello' functionality and update with the fixes will be available with the subsequent update. Thanks for your understanding!

Hi @Rojma, @MioMio & @Rain, Sorry for the trouble you are going through. Our Dev team is working on it to resolve this issue. Till then, we will request you to please co-operate with us.

Hi @Pete621, Thanks for writing back in. If possible can you please share the screenshot of the issue so we can get it sorted for you.

Hi @Lukasaz1999, We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch.

Hi @pwd, Thanks for writing in. We have already forwarded the issue to the concerned team. Hopefully, a fix will be available in the future updates.

Hi @Markbe, Thanks for sharing the feedback. If the issue persists, revert to us so we can further investigate.

Hi @Skydexter, We are sorry for the inconvenience caused to you. We want a little more input from your side, so please take the backup of Enpass data and perform these steps. Disconnect sync from all the devices. Download the debug version of Enpass from this link on your Windows. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io so we can further investigate. Thanks for your co-operation.

Hi @Markbe, Thanks for sharing the details. We need a little more input from your side can you please try to disconnect the sync and check if the issue persists. Also, let us know which Enpass version you are using so we can further investigate.

Hi @Lyro_1, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it.

Hi @bu11etpr00f, Thanks for sharing the details. I have shared the inputs to the concerned team to look into the issue. Thanks for the co-operation.

Hi, We need a little input from your side, so please let us know following details: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @Florian, Sorry for the inconvenience caused to you. We will soon be releasing the portable version of Enpass. Till then, we will request you to please co-operate with us.

Hi @Eli, Thanks for writing back in. If you are using Sophos antivirus, then follow the troubleshooting steps mentioned in this FAQ. Also, the shared logs are incomplete, please try to copy the log in any text editor and share with us on support@enpass.io so we can further investigate this issue.

Hi @Mikey2233, Sorry for the trouble you are going through. We want a little more input from your side, so please take the backup of your Enpass data and perform these steps: Disconnect sync from all the devices. Download the debug version of Enpass from this link on your Mac. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hi @Rudi & @shiQzaL, Thanks for reporting this issue. Our dev team is working on this issue and hopefully a fix will be available subsequent update. Till then, we will request you to please co-operate with us.

Hi @JanPe, Welcome to the forums! I have noted down this issue and notified the QA team to look into it.

Hi @Lukasaz1999, Thanks for writing back in. I have noted down your feedback and forwarded to the concerned team team.

Hi @Pete621, We are sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi All, Sorry for the trouble you are going through. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the soon. Till then, we will request you to please co-operate with us. Thanks!