Pratyush Sharma

Hi @PiddiW, We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on both devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please let us know.

Hi @Richard Rutledge, Thanks for writing back in. Please share the screenshot of the error you are getting so we can further investigate this issue.

Hi @Jojo2348, Thanks for using Enpass and writing to us. Please have a look at this FAQ and revert to us if you have any further queries.

Hi @ferdinandpc, We are sorry for the inconvenience caused to you. For quick troubleshooting disconnects the sync from all the devices and reconnect it again. Please revert us back if the issue persists. Thanks for your co-operation.

Hi @MrRobot, Sorry for the inconvenience. I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.2). Please update the app and share the findings here. Thanks.

Hi @Telenic Thanks for writing back in It looks like there some issues with the Microsoft store, so we request you to wait for some time and try again. Meanwhile, please follow the troubleshooting steps mentioned below: Open Start > Settings > Update & security > Troubleshoot Scroll down to the bottom Click Windows Store Apps Click Run the troubleshooter When complete, try opening the store again. Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update. If the issue persists please try to reinstall the Enpass app and revert to us. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data.

Hi @lammoth, Thanks for reporting this issue. Our QA team is able to reproduce this issue. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us.

Hi @Kfl, Sorry for the trouble you are going through. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page?

Hi @KHK, Welcome to the forums. Currently, there is no option in Enpass to configure the time for syncing data in Enpass manually. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks!

Hi @jemershaw, Thanks for contacting us. We already have your ticket on our support mail. We'll communicate with you in regards to the issue on the email.

Hi @3r1c, Sorry for the inconvenience caused to you. Please let us know on which website or app you are facing this issue so we can help you better.

Hi @dunholm & @ijprest, Thanks for sharing the details. We have noted down and forwarded it to the concerned team to look into it. Thanks for your feedback!

Hi @Telenic, We are sorry for the inconvenience caused to you. Please try to check manually from the Windows Store by opening Download and updates -> Get Updates. If the issue persists, revert to us.

Hi @fantasista, Thanks for writing back in. When you save the account information of the Japanese domain site in enpass Unable to read account information because URL information is stored in puny code As far as we have understood, you want to check the full URL of the particular item. To check the full URL, open a specific item in edit mode. Also, read enpass in the browser, search for account information If you auto-fill the website by double-clicking, you will log in to the website on another tab. Can you log in on the same tab? If possible, please share the video of the issue by auto-filling dummy data so we can investigate further.

Hi @Richard Rutledge, Welcome to the forms! As you mentioned, that you are getting error"Cannot select a Network or Removeable location" please let us know are you trying to set the Enpass data location to a network folder. Hence, we recommend making your Enpass Data location locally on the system as there is a read-write authorization issue in the network. If the issue persists, revert to us. Thanks!

Hi @antiphones, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @sixdas, Welcome to the forums! In Enpass, autofilling in the browser needs Enpass browser extensions, which are the plugins installed in the web-browsers to let them communicate directly with the main Enpass app. To auto-filling, the main Enpass app must be running in the background because the extension fetches data from that only. Enpass data is not saved on our servers from where the extension could have fetched and auto-filled your data (as in the case of online password managers). For more details regarding how autofill works, have a look at our user manual. Currently, in Enpass all the data is always stays encrypted your master password only. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! Thanks!

Hi @mmolinari, Welcome to the forums! Currently, in Enpass there is no option to sync data over WiFi. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @grimneko, Sorry for the trouble you are going through. I have noted down this issue and notified the QA team to look into it. Thanks!

Hi @Benqer, We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on all devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on all the devices and check. If the issue persists, please let us know.

Hi @lammoth, Sorry for the inconvenience. Can you please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? If possible, share the video of the issue so we can further investigate?

Hi @Endru, Thanks for contacting us. I can understand your concern regarding the safety and security of your data. Enpass does clear the clipboard after the set time interval. But extra Clipboard services(ClipIt in your case) when enabled, keep track of historical clipboard data. When Enpass clears the system Clipboard with an empty value, the clipboard manager keeps the previous password as history. Unfortunately, there are no APIs available at the moment which can clear a particular piece of information from such kind of clipboard managers. We can empty the complete clipboard history filling with empty values consecutively but it will nullify the very purpose of enabling such feature on your phone. If security is preferred over convenience of clipboard history, you should disable such feature. Otherwise you will need to manually clear the history in your clipboard manager every time you copy a sensitive information.

Hi @Jacob, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Endru, Thanks for contacting to us. We would like to inform you that in Linux, you will find the menu options under the three lines on the top right corner if you have any other queries feel free to contact us.

Hi @Marina, Welcome to the forums! This feature is already added to our roadmap and maybe will be added in the subsequent updates. However. to transfer any Enpass data from the desktop to mobile, please follow the below steps- Open Enpass on your desktop device and take the backup of Enpass data. To do so, follow the steps: Open Enpass --> Menu --> File --> Backup All Vaults. Now transfer the backup file from desktop to the mobile device manually. Now open Enpass on your mobile device --> Vaults --> Create new vaults --> Restore the backup file. For more details, you may also refer to this user manual. If the problem persists, please share the Enpass version you use on each device. Thanks.