Pratyush Sharma

Hi @Casual User, Thanks for sharing the details. Our Dev team is working on this issue. Hopefully, a fixed version will be available soon. Thanks for the co-operation.

Hi All, Update We have found the issue and fix we will be released in the next update.Till then, we will request you to please co-operate with us.

Hi @Lyro_1, Sorry for the inconvenience caused to you. Please revert to us with the answer to the following queries and we will get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @The1User, Sorry for the inconvenience caused to you. Currently, the option to update the item popup comes if the username and password are different from the saved entry. If the issue you are getting is different then this functionality, please revert to us so we can investigate this issue.

Hi @Pair-A-Dyce & @The1User, Thanks for using Enpass and writing to us. Currently, the option to update the item popup comes if the username and password are different from the saved entry. If the issue you are getting is different then this functionality, please revert to us so we can investigate this issue.

Hi @Chaslington, Thanks for writing back in. Please let us know if you are facing any issue so we can help you better.

Hi @Mark H, It seems that the key file could be hidden in the particular folder on Windows explorer. Try to view hidden items from the View menu and check. Additionally, on the other PC, you'll have to first enable key file under Enpass settings and then you'll be able to use it.

Hi @Eli, Welcome to the forms! Please let us know from have you have installed the extension in browser from the Chrome store. If No, try to install the extension from this link and if the issue persists share the following details to us on support@enpass.io: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome and firefox version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Would you please share the logs of Extension? It will be invaluable to our development team to understand and address the issue. For Extension: Go to Enpass extension's options page > Enable logs. Quit the app. Even from the System Tray or Menu Bar. Open the app. Restart the browser. Copy the logs of Enpass app and extension.

Hi @forse97 & @moonriver, Sorry for the inconvenience caused to you. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Wingfat, Sorry for the inconvenience caused to you. Currently, there is no option in Enpass to change the program icon in Store or Website version. However, we have noted down your request and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Fabian1, Thanks for writing back in. Please share the video of the issue with us on support@enpass.io so we can further investigate this issue. Also share the below-mentioned details: On which devices and OS versions are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @JohnW, Sorry for the inconvenience caused to you Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.

Hi @Rudi, We are sorry for the inconvenience caused to you. It would be great if you share the crash report mentioning your name in the comment box so we can identify it and further investigate this issue.

Hi @Richard Brent, Sorry for the trouble you are going through. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @rednewsch, Can you please let me know have you enabled the "Keep me signed in" option while authenticating the iCloud login credentials during the sync process? For more details please refer to this FAQ. Thanks for your co-operation.

Hi @remd, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the next update. Till then, we will request you to please co-operate with us.

Hi @indojab, Thanks for writing back in. You can register your purchase using an email and then use the same email across all devices. For more details have a look at this FAQ.

Hi @SmallAtom, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions are you using Enpass? Which Enpass version are you using?

Hi @ddken, Thanks for contacting us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @SmallAtom, Thanks for contacting us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @stawed, Welcome to the forums! Once you have set up a new vault in Enpass, you can easily share them with your business team members using cloud synchronization. To do so, please follow the below steps- Step 1- First, you’ll need to sync the newly created vault with any of the supported cloud services in Enpass. To do so, follow the below steps- Open Enpass> Go to ‘Enpass settings’ -> Vaults --> Select the new vault--> Select ‘Set up Sync’ and choose a cloud account. Enter your cloud account details, follow the instructions and wait till the sync is done. Step 2- Share the cloud login credentials and vault password with the team members you intend to share the vault with. Step 3- Now the other team members can restore the vault data by creating a new vault in Enpass from Settings and restore the data via sync using the same cloud account as in Step 1. To do so, please follow the below steps- Open Enpass> Go to ‘Enpass settings’ -> Vaults> Create a new vault by clicking on '+' --> Click on Restore from the particular cloud --> Login the cloud account> Click on Continue --> Enter master password (same you using while creating the vault)-> Tap on 'Continue'. Note- 1- Any changes in the vault will remain in sync as long as none of the team members disconnects the sync on their devices. 2- Every person having access to the vault has full permissions to read, write (delete) any item from the vault, or even change the vault password as you can’t set any sharing attributes or access permissions. You need to share the password of the vault which you’re sharing with other users. You’ll have to share the login details of the cloud account with each user you want to share the vault with. Note: We recommend creating a separate cloud account for sharing vaults to protect personal cloud account’s privacy. Hope this helps!

Hi @User_1024 Thanks for writing in. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the future updates. Till then, we will request you to please co-operate with us.

Hi @rednewsch, Sorry for the trouble you are going through. I have noted down this issue and notified the QA team to look into it.

Hi @SVM & @lammoth, Thanks for your input. I have noted down this issue and notified the QA team to look into it.

Hi @Santi, Sorry for the inconvenience caused to you. Please make sure you are using the correct master password by checking the caps lock off. Also, please try copy and pasting your master password in the password field to check if that works. If the problem persists, please share some more info so that we can check further. On which all devices (along with OS version) are you using Enpass? Which Enpass version are you using on each device? Which cloud services are you using? Does your master password contains any special character? Thanks for your cooperation.