Pratyush Sharma

Hi @Afzal, Welcome to the forums! We have noted down your feedback and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Martijn C, Welcome to the forums! We have noted down your feedback and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @stavrich, Sorry for the inconvenience caused to you. Decided to create an additional vault. I did not complete the process as I do not have the premioum version yet. We would like to inform you that Enpass for Desktop devices is free. To unlock features, you need to register with us. Regarding Sync: For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.

Hi @Maxsi, Sorry for the inconvenience caused to you. Please share the screenshot of the Enpass security setting so we can further investigate this issue.

Hi @boomzilla, We are sorry for the inconvenience caused to you. Please follow the troubleshooting steps mentioned in this FAQ, and if the issue persists, revert to us. Hope this helps!

Hi @100 Watt Walrus, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us.

Hi @X-Ray, Sorry for the inconvenience caused to you. We have already fixed this issue, please update your Enpass app to the latest version. If the issue persists, share the following details so that we can investigate where the problem could be- On which device and OS version are you having this issue? Which Enpass version are you using on the same device?

Hi, We need a little more input from your side, so please let us know the following details so we can further investigate: Number of items in Enpass? Are you facing this issue after updating Enpas to the latest version? Let us know are you syncing data with any cloud? Thanks for your co-operation.

Hi @Eli, Thanks for sharing the logs. Could you please try disabling "Authorize Browsers with Verified Code Signatures Only" in Enpass Browser settings? Let us know what are the results.

Hi @Markbe, Thanks for writing back in. Please let us know are you facing this issue only when the Enpass app is connecting to the sync.

Hi @NJRonbo, Sorry for the inconvenience caused to you previously. Based on user-reported issues, we have improved functionality. Please try to import and let us know if you face any problems. Thanks!

Hi @jakejohn, We are sorry for the inconvenience caused to you. If possible, share the video of the issue so we can further investigate this. Also, let us know are you facing this issue after updating to Enpass version(6.4.1).

Hi @stavrich, Thanks for writing back in. Enpass is an offline password manager auto-filling in the browser needs Enpass browser extensions, which are the plugins installed in the web-browsers to let them communicate directly with the main Enpass app. Enpass browser extension does the task of reading web pages to assist.

Hi @spinedoc777, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @FirecrackerBE, Thanks for sharing the details. Could you please try disabling "Authorize Browsers with Verified Code Signatures Only" in Enpass Browser settings? Let us know what are the results.

Hi @stavrich, Welcome to the forums! Please have a look at our user manual regarding how autofill works in Enpass and if the issue persists, share the details so we can further investigate: On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?

Hi @Chencho, Thanks for writing in. Please have a look at this FAQ, and if you have any further queries, let us know.

Hi @Mikey2233, Thanks for writing back in. Please use the same build of Enpass(6.0.7). If you get the error, share the logs with us. Thanks for your co-operation.

Hi @Florian, Thanks for writing back in. We will be happy to get feedback from you on our beta build. Please stay connected once the build is out for the testing phase we will share it with you.

Hi @beardedmogul, Thanks for writing in. We have shared your feedback to the concerned team.

Hi @Franck MH, Sorry for the inconvenience caused to you. To use Enpass please upgrade your OS from Debian 4 to Debian 10 and let us know if the issue persists.

Hi @Rojma Thanks for writing in. Yes, Our team is working on to resolve this issue.

Hi @electrolund, It's presently not possible to view the list of devices. However, you can filter the inbox of the mail address to check for the confirmation emails from Enpass(if they aren't deleted). Meanwhile, we're noting down your valuable suggestion for implementing it in the future. Thanks for your feedback!

Hi @Francisco Jimenez, Sorry for the inconvenience caused to you. This problem surfaces when the date and time on your devices don't match internet time. So please make sure that date and time are accurate on all devices (preferably set to automatic). Hope this helps!

Hi @electrolund, We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch.