Pratyush Sharma

Hi @rednewsch, Thanks for sharing the details. Can you please try to open iCloud in your default browser and sign out from it. Now, set up the sync with Enpass and let us know if the issue persists.

HI @Ian J, Thanks for using Enpass and writing to us. Enpass is an offline app. We don't keep any of your data as it's saved locally on your device, not on our cloud or servers. Moreover, the app doesn't require any sign-up. So to use Enpass on any other device, you need to install Enpass separately on each device. After successfully install, you can restore data using cloud sync.

Hi @dridde, Thanks for writing back in. I have noted down your feedback and notified the concerned team to look into it.

Hi All. Sorry for the trouble you are going through. Our QA is looking into this issue. Meanwhile, can you please share the screenshot of the OS version you are using. To see which version of Windows 10 is installed on your PC: Select the Start button and then select Settings. In Settings, select System > About. Thanks for your co-operation.

Hi @Groby, Thanks for writing in. Please ensure that date and time are accurate on all devices (preferably set to automatic), and If the issue persists, let us know. Thanks.

Hi @datarepos, Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using?

Hi @Ulmisch, Thanks for writing in. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @ddken, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Manù & @Gérald S., Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it.

Hi @Antonio Soares, Sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it.

Hi @JavierGG, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @imsnd701, Thanks for writing in. Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @allytech, Sorry for the trouble you are going through. Please update the app to the latest version and let us know if the issue persists.

Hi @123ABCXO, Thanks for writing back in. I was able to find a support ticket you created. To prevent duplication of efforts, please revert on the same if you have any concerns.

Hi @Pie, We are sorry for the inconvenience caused to you. Please try to Open Enpass when your internet is disabled and share your findings. If the problem persists, please share the following details so that we can investigate where the problem could be. Are you using Enpass on any other device? Which cloud are you using for sync? Are you getting any error message or code? Also let us know have you submitted a crash report? If yes, please share the string provided in the crash report while submitting so that we can track it with the crash report. Thanks for your co-operation.

Hi @pio93qwertz, Thanks for writing back in. We have noted down your feedback and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Maxsi, Thanks for sharing the details. I have noted down your input and notified the QA team to look into it.

Hi @someenpassuser, Thanks for sharing your input. I have noted down this issue and notified the QA team to look into it.

Hi @sethm, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @Hitman, Thanks for writing in. We are not using any tool which publicly helps you see the count of the new feature request.

Hi @holbernd, Thanks for writing back in. I have noted down your input and notified the QA team to look into it.

Hi @mx03, Thanks for writing in. Please have a look at our user manual and let us know If you have any further queries.

Hi @gugelhupf, Welcome to the forums! Please follow these troubleshooting steps and share your findings. Remove all TouchID from device settings. Add one TouchID and now enable in Enpass. Can you please share the screenshot of your Enpass Account page so we can help you better: Open Enpass --> Setting --> Click on ‘Trial user/Account:_____ (1st option of the settings). Thanks for your co-operation.

Hi @vampyren, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @Paul Förster, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Meanwhile, you can create a custom template that is available in the Desktop version of Enpass. For more details, have a look at our user manual. Hope this helps!