Pratyush Sharma

Hi @dridde, Update It seems that your entry has one password field in the saved web-form. Please click on the "Show Webform" on the info page and check if there is any password field having a weak password. Thanks.

Hi @Maxsi, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it.

Hi @Rojma & @pieth43, Thanks for writing in. We are working on this issue, and hopefully fix will be in the next update. Till then, use the debug build to sync data.

Hi @Stefan Weber & @sixdas, Sorry for the inconvenience caused to you. I have noted down your feedback and notified the concerned team for further consideration. Thanks for your co-operation.

Hi @fantasista, Can you please confirm that the URL which you had shared with us is a WordPress site URL Thanks for your co-operation.

Hi @Mateusz, We need a little input from your side, can you please let us know what you mean by "Masked passwords entry support." Thanks for your co-operation.

Hi @lesefreudig & @Leonid Feldman, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which browser are you using? Also, let us know, which part of Autofill is not working. Whether username/password fields are not getting filled or It is not getting auto submitted after filing the login fields? Thanks for your co-operation.

Hi @my2ct, Welcome to the forums! I suggest that you reset the Windows Store cache as per the below mentioned steps and check: Press Windows key and R key together to open the Run Window. Typewsreset.exe and press Enter key for the command to execute. You can also run Windows store app troubleshooter and check if it helps: In the search box, type troubleshooting. Click on view all and select Windows store app. Click next and follow the instruction. If the problem still persists, please try to make a new User Account and try installing Enpass in the new user account and let us know if that works.

Hi @dridde, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it.

Hi @gpf, Thanks for writing in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @gpf, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @vampyren, Thanks for writing back in. We recommend all the supported cloud to sync data. As you want to check the sync file, then you must use OneDrive. If you face any issue, let us know. By the way, I found some strange behavior like when I copy a password it dont copy it to clipboard. Happened several times. Also once it copied something else into the clipboard after 3 tries it copied the right data. Very strange. Its hard to reproduce, it happens random! Please let us know what steps you are performing so we can investigate at our end. Also, let us know in which device you are facing this issue and which Enpass version you are using. Thanks for your co-operation.

Hi @Vincenzo, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @LCR49, Thanks for writing in. I have noted down your feedback and forwarded it to the concerned team. Thanks for your Feedback!

Hi @vampyren, Thanks for writing back in. The Enpass API for iCloud/Google Drive uses the Cloud kit, which saves the data internally. It's hidden, and only the Enpass app can access its data collected in Cloud. If you want to check the Enpass encrypted file, which is saved in your Cloud, then you must sync with any other cloud-like OneDrive, Dropbox, or Box. I hope this can also be changed (maybe an option in the program so users can choose, maybe by hiding you add more security but again its should be users choice). Hope you understand my point? We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Vincenzo, Welcome to the forums! Please make sure when you are using browser extension your Enpass main app is running in the background. If the issue persists let us know.

Hi @gpf, Welcome to the forums! We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @Dirk Cleiren, Thanks for using Enpass and writing to us. No. Even if you’ve bought the Enpass Pro on one platform (Android, for example), the complimentary subscription would give you access to Enpass Pro on all platforms (Android, iOS, etc). For more details how to restore purchase have a look at this FAQ.

Hi @Dominique65, Sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. Now do some sample change like mark any item to favorite, add a new item in any one device. Now check does the changes are reflected in other devices?

Hi @stavrich, We are glad to know that the issue has been resolved. I have noted down this issue notified the team to look into it.

Hi @Eleanore & @dridde, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Thanks for your co-operation.

Hi @dgeckard, Sorry for the inconvenience caused to you. This problem surfaces when the date and time on your devices don't match internet time. So please make sure that date and time are accurate on all devices (preferably set to automatic). Hope this helps!

Hi @Matt Miller, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @shirleygibbons, Welcome to the forums! The license can only be purchased from either the IOS store or from the Android store. Please download the app from those stores and then subscribe to the desired plan. Note, that the desktop apps are free. Let me know if you have any further queries.

Hi @Rodrigo, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Also, If possible share the screenshot of the issue so we can further investigate? Thanks for your co-operation.