Pratyush Sharma

Hi @EImmerman, Sorry for the inconvenience caused to you. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @NilsW3, Thanks for sharing the details. I have noted down your input and notified the concerned team to look into it. Thanks for your co-operation.

Hi @gpf, Sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.

Hi @AlfLaSalle, Thanks for writing in. Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @Simon555, Thanks for sharing the details. Can you please try to change the password of any item using a password generator and let us know if that shows in the weak or very poor list.

Hi @frankttz & @wurzelserver, Thanks for writing in. We have recently released Brave browser support on Android devices. Please note that we already have a feature request for the Vivaldi support aligned for implementation in the future. Till then, we will request you to please co-operate with us.

Hi @Antonio Soares, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @Bones, Welcome to the forums! Please open OneDrive in your default browser to check which account you are using to sync data. If you want to change the account, firstly logout from OneDrive in your default browser and reconnect sync. Thanks!

Hi @Mudplugger, Thanks for showing interest Enpass. We have notified this issue meanwhile please follow these steps and let me know if the problem persists. Step 1: Download the previous version of Enpass5 from this link. Export the data and import into Enpass 5. Step 2: (After successfully completing the above steps please perform these steps). Take the backup of Enpass 5 data and save it manually on the device. Open Enpass 6 --> Take the backup of Enpass data and save it manually on the device. Open Enpass 6 -->Settings --> Advanced --> Apply Erase Everything function. Now open Enpass 6 and restore Enpass 5 backup file. Hope this helps!

Hi @Fabrice Kinnar, Sorry for the trouble you are going through. Please share the following details to us on support@enpass.io, so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us.

Hi @Webber731, Thanks for sharing the details. Please let us know are you using Enpass Microsoft Store version in your device? If Yes, we are already aware of this issue, and we have made fixes. It would be a great help if you can join our beta program and test it. Note: Make sure to save the backup file and install the latest beta version of Enpass. After installation, restore the backup file and check. Thanks.

Hi @mismille, Thanks for using Enpass and writing to us. To sync Enpass vault using same cloud different accounts you need to manually setup sync for each vault. To do so, follow the below mentioned steps: Open Enpass in your device and go to Enpass settings --> Vaults --> Tap on Primary ---> Select Sync and choose a cloud account to your database. Enter your cloud account details, follow the instructions and wait till the sync is done. Now open OneDrive in your default browser and logout from OneDrive. Open Enpass in your device and go to Enpass settings --> Vaults --> Sub 1 vault --> Select Sync and choose a cloud account to your database. Once the sync is done, open OneDrive in your default browser and logout from OneDrive. Now follow the above steps to set up sync in all the vaults. If you have any further queries, please feel free to contact us.

Hi @C2019, We are sorry for the inconvenience caused to you. Please let us know are you able to access all Enpass data on any other device? If yes, please try the below steps- Disconnect the sync on all the devices. Now open Enpass on your device(where you are able to access all Enpass data) and disconnect the sync from iCloud--> While disconnecting sync from Enpass, you will have the option " Also, delete data from iCloud" Enable it and click on Disconnect button. Now set up sync once again with the preferred cloud. Hope this helps!

Hi @Gregor Döhnert, Thanks for writing in. Many webpages offers additional fields apart from username/email and password fields to login into a webpage. Then you can use web-form to capture all the fields on the webpage. Once captured, Enpass will automatically fill the details in the multiple-fields next time you visit the webpage. To capture the webform, enter your details on the webpage. Then open Enpass browser extension, click the Menu > Save Webform. For more details have a look at our user manual. If you have any further queries, please feel free to contact us. Hope this helps!

Hi @Krit, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all your data on any other devices.

Hi @Winco, Welcome to the forums! Please follow the steps mentioned below to delete custom icons in desktop: Select the item → Click Edit → Left-click on the icon → Select Choose icon → Right-click on the Custom icon to delete. We've attached a screenshot for your reference. Please let us know if this helps.

Hi @yellowtee, Update We have made some fixes and It would be a great help if you can try again to join the beta program, and let me know if the problem persists.

Hi @ryan29, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? If possible share the video of the issue. Thanks for your co-operation.

Hi @Fabian1, Thanks for writing in. We understand that you are concerned regarding the data privacy, however, please note that we can not share any of the sensitive information stored in Enpass, even if the governmental institutions of any country ask us to do so. That's because Enpass is an offline password manager, and all your information is stored locally on your device. We do not save your data on our servers and neither do we have access to any of the customer’s data. Also, when you set up the Enpass app, you are asked to set a Master Password. The key that encrypts your data is derived from your Master Password. Your master password is only recorded in your mind. There is no record of the master password or its derivative with us. In the worst scenario, if someone gets your encrypted Enpass data file, then it still requires the Master password to grant access to the stored information. That's why we highly recommend using a random and strong master password. Let us know if you have any questions or concerns, we’ll be happy to help.

Hi @7Bit, Welcome to the forums! We have noted it down and forwarded it to the concerned team You can enable Enpass extension shortcut on the Chrome browser with the following steps: Open Chrome browser -->More Tools --> Extension --> Enpass Extension --> Click on Details --> Extension options --> set your desire shortcut. Thanks!

Hi @Das_Schaf, We need a little input from you. Please let us know are you trying unlocking the Enpass app on the external monitor. Thanks for your co-operation.

Hi @Ishan Jalan, Welcome to the forums! Please let us know are you able to right-click on any other item so we can investigate further. Also, try to delete using the following steps: Select the item which you wish to delete → Now on detail view under the options menu (⋮) select Move to trash. Hope this helps!

Hi @MScheer, Welcome to the forums! Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better. A screenshot, if possible would be great.

Hi @George Clark, Welcome to the forums! Please have a look at our user manual and revert to us if the issue persists. Thanks!

Hi @chamomile, Thanks for writing back in. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback! Regarding VPN, our anti-spam filters out any activity from the VPN. Hence it is not possible to post using a VPN.