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Pratyush Sharma

Enpass team member
  • Joined

Everything posted by Pratyush Sharma

  1. Hi @SImeon, Thanks for notifying us. I'm glad to know that the problem has been resolved.
  2. Hi @T-Bone, We are sorry for the inconvenience caused to you. Please let us know that have you enabled the Match URL hostname in Enpass browser setting.
  3. Hi @korg250, Thanks for sharing the details. Please let us know did you try the disconnect and reconnect steps on your Android device also.
  4. Hi @frankttz, Our Dev team is working on this, and maybe the support for the Vivaldi browser will be added in the future versions.
  5. Hi @Nikolas, Sorry for the trouble you are going through. Please share the screenshot of the error you are getting so we can further investigate this issue.
  6. Hi @Thejoe, Thanks for writing back in. Can you please share the screenshot of the list of browser which is under the Review Browse from the Enpass browser setting.
  7. It seems that your entry has one password field in the saved web-form. Please click on the "Show Webform" on the info page and check if there is any password field having a weak password. Thanks.
  8. Hi @lammoth, Update We found this issue and our Dev team is looking into it. Hopefully, fix will be available in the subsequent update(s). Thanks.
  9. Hi @VincentLee, Thanks for contacting to us. We already have your ticket on our support mail. We'll communicate with you in regards to the issue on the email.
  10. Hi @Allen Strand We regret the inconvenience. However, to help you and identify the problem, please write to us at support@enpass.io with the forum topic in the mail subject and mention your registration address in the email.
  11. Hi @korg250, Thanks for sharing the details. We need a little more input from you so we can further investigate this issue: On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device?
  12. Hi @clanger9, We are glad to know that the issue has been resolved. We have noted down your feedback and forwarded it to the concerned team for further consideration.
  13. Hi @lammoth, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Till then, we will request you to please co-operate with us.
  14. H @Franz Ofner, Sorry for the inconvenience caused to you. To investigate further on this issue we want a little input from your side so please perform these steps and let me know if the problem persists. Download the debug version of Enpass from this link on your Mac. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with WebDAV.When you receive an error --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us. Thanks for your co-operation.
  15. Hi @Hydra We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on all devices. Rename the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please let us know.
  16. Hi @amaloney, Welcome to the forums! Please update your Enpass app to the latest version(6.4) and try to enable/disable Open automatically at system startup option in Enpass general setting. If the issue persists, feel free to contact us.
  17. Hi @harryotaku, Sorry for the inconvenience caused to you. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  18. Hi @justaguy, We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!
  19. Hi @someenpassuser, Thanks for sharing the details. Please let us know which Enpass version you are using Store or Website.
  20. Hi @manuolito Welcome to the forum! You can restore your Enpass data on your iOS device from the Google-Drive cloud. To do the same, follow the below steps- Open Enpass and create a new vault by using the steps- Open Enpass and click on 'Settings' --> Click on 'Vaults' --> Tap on '+' and continue Click on Restore from the particular cloud --> Login the cloud account--> Click on Continue --> Enter master password (same you using on macOS)--> Tap on 'Continue'. Thanks.
  21. Hi @avinator, Sorry for the trouble you are going through. We have reproduced the crash issue at our end, and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks!
  22. Hi @muyushi, Thanks for using Enpass and writing to us. Yes, you can restore your purchase on the iOS device, but you need to register as a pro user on any Android device. For more details, have a look at this FAQ.
  23. Hi @korg250, Can you please share the screenshot of the error you are getting so we can further investigate. Thanks!
  24. Hi @Thejoe, We need a little more input from you can you please share the screenshot of Review Browse from the Enpass browser setting. Also let us know have you enabled/disabled the option Authorize browser with verified code signature only in Enpass browser setting. Thanks for your co-operation.
  25. Hi @hoovy, Welcome to the forums! When you sync with OneDrive, the latest Enpass data synced in OneDrive/Apps folder only, as you mentioned, you had used an earlier version also so maybe the Enpass folder you see in root is a data of previous versions of Enpass. If you want, you can remove the Enpass root folder from OneDrive.

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