Pratyush Sharma

Hi @Alex Gurenko, Currently, we don't have any plans for an ARM device. However, we will update you if we have any updates on this. Thanks!

Hi @Jacko, Please share your Microsoft store id with us on support@enpass.io so we can remove you from the beta testing program. Thanks!

Hi @EricK, Sorry for the trouble you are going through. For quick troubleshooting, disconnect the sync from all the devices and reconnect it. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us.

Hi @harrik, Our QA team is not able to reproduce this issue can you please share the video of the issue so we can further investigate. Also, let us know are you able to access your data using a master password. Thanks for your co-operation!

Hi @Mitchell Krog, Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Also let us know how many vaults and items you have in Enpass? Thanks!

Hi @Gilrich, Sorry for the trouble you are going through. You are facing this issue because you are using Enpass different version on all devices. Please update your Enpass to the latest beta version 6.4 and let us know if the problem persists. Regarding Enpass having two folders in OneDrive, have a look at this FAQ.

Hi @trongtch, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @Wolf6660, Welcome to the forums! Please share the following details so that we can investigate where the problem could be. On which devices and OS versions are you using Enpass? Which Enpass version are you using? If possible, share the video of the issue. Thanks!

Hi @trashcat2 & @Dentonthebear, Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @spike, Sorry for the inconvenience caused to you. Could you confirm the Enpass version you're using? Is it the latest Beta version? Thanks!

Hi @Kai, Thanks for your valuable inputs. I have noted this and forwarded this to the dev team for further thoughts and action. Best Wishes.

Hi Jacques, Thanks for posting the concern on the forums! Enpass will usually display all the items that have a particular email in any of the fields. Could you please let us know the platform where you're using Enpass and the Enpass version? Also, which filter are you using under Search - try running it with Titles. Thanks!

Hi @achimudo, Welcome to the forums! We agree with the fact that there's no vault/item access protection in Enpass. One password for all the vaults. We might implement a functionality in the future to protect vaults within Enpass, although we can't promise if that will be done. Presently, users can create separate vaults in Enpass and sync them with cloud account to share items.

Hi @arnuat, Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share some more details so that we can assist you better.

Hi @Mohamad, Unfortunately, from your comment, we could not quite understand what concern you are facing. If there's any question related to Enpass for which we can help you, please let us know.

Hi @Zdenda, Thanks for using Enpass. We regret the inconvenience. Please let us know the following details so we can help you better: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Did you make changes in the Touch ID under device settings recently after which you don't see an option to unlock with Touch ID? Do you remember your master password? Are you able to access all your data on any other device? Thanks for your co-operation.

Hi @Bebef, We are glad to know that the issue has been resolved. If you have additional feedback regarding the latest Beta version, you could let us know.

Hi @John Basrai, Sorry for the inconvenience caused to you. We would like to inform you that change email, if done on the same device on which you have purchased Enpass will link your purchase to the new email, and you can restore purchase on other devices. As you mentioned above, you had purchased Enpass on an iPhone device, so please follow the change email steps on that device only. You could refer to the help article here. If the issue persists share with us your registered Apple ID and purchase receipt at support@enpass.io.

Hi @abhibeckert & @Sbu, Apologies for the late response. Enpass autofill in browsers involves a lot of guessing game. Enpass detects login forms based various input field attributes, e.g., a form with single password input, a form with input fields with most commonly used ids for usernames etc. Though not all websites follow the same practice, e.g. some websites use input fields in a div outside of the form. Similarly, submit button is also detected based on its id etc. Sometimes submit button is an image or normal text element with JavaScript handler. Also, submit action is not triggered when a captcha field is present. So, there is not fit for all solution, and we keep updating our algorithms on customer feedback. In this particular case, we have made a small change where submit action will be triggered on most qualified login form on the webpage even if it does not have any id associated. This fix will appear in next release. @Sbu We have noted down your valuable suggestion regarding FAQ and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @IslandBoy, When you quit Enpass by clicking on close('X') button in the top right corner, the app is sent to the system tray, but the app is running, so that user can access the data from Enpass assistant from the system tray even when the app is on system tray. Thanks for understanding.

Hi @mufti, This issue has already been fixed. Could you please let us know what issue are you facing while changing email so that we can help you better. Thanks!

Hi @Asto, We are sorry for the inconvenience caused to you. Although we have this issue in our bucket can you please let us know on which website/app you are facing this issue. Thanks!

Hi, Sorry for the trouble you are going through and thanks for the detailing the issue clearly. We are aware of this issue and our Dev team is working on it. Hopefully, a fix will be available in the next update. There's a workaround though which our dev team has suggested to share. You may want to try this out: Open Device settings --> General --> Language and Region --> Change language to any other language and try to register. Hope this helps! Don't forget to switch to the original language.

Hi @max48308, Thanks for using Enpass and writing to us. Currently there is no option in Enpass to hide data while using extension from a vault. However, we have noted down your valuable suggestion and forwarded it to the concerned team for further thoughts. Thanks for your feedback!

Hi @hans peter, Sorry for the trouble you are going through. There are primarily the following files present in your system: You have also installed the extension app from Windows Store named "Enpass extension for Microsoft Edge". The files in folder "SinewSoftwareSystems.EnpassextensionforMicrosoftEd_fwdy0m65qb6h2" are for that app. If you need to delete them, you have to uninstall this extension app also. The files in the folder C:\Windows.old\ are created by Windows OS at the time of Windows update as a backup measure. They are not removed when the app is uninstalled. You can manually delete them if you want to. Also, the files in the Temp folder can be deleted manually, and it is safe to do so. Thanks!