Pratyush Sharma

Hi @Deftoned762, Sorry for the inconvenience caused to you. Please share the following details at support@enpass.io with the so we that can check and investigate the issue: When you are syncing, does browser open and redirect back to Enpass app? Does the sync page hang or continuously displaying loader? Are you facing the same problem with other clouds too? Thanks!

Hi, Thanks for showing interest in Enpass. Currently, Enpass doesn't support a direct import from KeyPassXC. Although, you can try importing data via CSV file. For more details, check this FAQ and let us know if you face any problem.

Hi @thestook, Thanks for writing in. We need some details so that we can investigate what could be the reason for the issue. Please share the following details at support@enpass.io Sync error code or message you are getting. Device and OS versions of all the devices are you using. Does the issue occur on a particular device or all devices? Thanks!

Hi @m.lederle, Sorry for the inconvenience. Currently, we don't support TOTP which refresh after 60sec and to assist you better please let us know on which website you are having problem so we can further investigate and if possible we will try to fix it. Thanks for your co-operation.

Hi @Sa2205, Thanks for writing in. Please make sure you have a stable internet connection without any proxy or firewall configured as the registration will proceed only after you verify your email in Enpass with the OTP you receive in mailbox. Thanks!

Hi @Krosfyah Sorry for the inconvenience. First, please reinstall Enpass and check if the issue fixes. If the issue persists, please let us know. Thanks.

Hi @churchs19 Thanks for sharing the details. As we can check Firefox Developer Edition 73.0b2 is in beta release, so we request you to install the stable version of Firefox. If the issue persists, let us know. Thanks!

Hi @Sandzhaj, Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @ijprest, Thanks for sharing the details. As mentioned by Google "Canary channel is simply not a stable version, the version that is released in the canary channel have bugs that are fixed before the final release". So we request you to wait for the stable version to release and check. Thanks!

Hi @IslandBoy, Apologies for late response. I have noted down this issue and notified the Dev team to look into it. Hopefully, fix will be available in the subsequent update. Till then, we request you to please co-operate with us. Thanks!

Hi @yerled, Since you are using Enpass 6 on Mac and Enpass 5 on Linux, both are based on a different architecture so you seeing two different files on your cloud. So, to test the sync functionality, you’d need to install the Enpass 6 on your Linux as well. Also, have a look at this FAQ to restore Enpass 5 data into Enpass 6. Thanks!

Ho Ho Ho!!! Snowflakes, fairy lights, reindeer and Santa! We're pretty sure you can already feel the spirit of magic in the air as it is the most beautiful time of year. We're sure you are planning to have fun and spend time with your family, friends and acquaintances. We are giving our beloved users one more reason to celebrate this holiday season with greater joy and happiness merrily. From 24 Dec 2019 to 2 Jan 2020, Enpass will be on sale with 50% discounted prices, and they can get the Premium from respective Mobile app stores at the following prices: One-time purchase - USD 24.99 Yearly subscription - USD 5.99 6 Months subscription - USD 3.75 And, of course, the full-featured desktop versions of Enpass – macOS, Windows, Linux – are completely free. Note that this is a limited time offer, starting from December 24, 2019, and valid till January 2, 2020. So, don’t wait and unlock the full version of Enpass at this special discounted price. Spread the word to help your friends and family members get started with safe and secure password management. And before we leave, here’s wishing you a Merry Christmas and a very Happy New Year!

Hi All, Please follow these troubleshooting steps and share your findings. Remove all Fingerprints from device settings. Add one Fingerprint and now enable in Enpass. If the problem persists, write to us on support@enpass.io with the following detail are you using custom Rom. Hope this works!

Hi @MatteoWallins We are sorry for the inconvenience caused to you. Please try opening Enpass when mobile internet is disabled and if issue persists, share your findings and device details to us on support@enpass.io. After app crashes, please open the app and then there would be a dialogue pop-up on the screen. Write your name in the comment box and share the crash report with us. Thanks!

Hi @schoonbroodt lothar To use Face ID, please make sure you have enabled it in the device setting and if the issue persists follow the below-mentioned steps: Remove Face ID from device settings. Add Face ID in the device and now enable in Enpass. Hope this helps!

Hi All, We are sorry for the inconvenience caused to you. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available soon. Till then, we will request you to please co-operate with us. Thanks for your co-operation.

Hi All, Sorry for the trouble you are going through. We are already aware of this issue and our Dev team is working on it. Hopefully, fix will be available very soon. Till then, we will request you to please co-operate with us. Thanks!

Hi @EricK As mentioned in our blog Enpass for Desktops will be completely free. You need to register and verify your Email ID within the app to unlock pro features. Thanks!

Hi @EricK Thanks for trusting and supporting Enpass. No, it's not required to purchase Enpass additionally if you have already purchased on any platform. You are eligible to use all Pro features on all devices for free. For more details please refer to this blog. Thanks!

Hi @migoblu Sorry for the inconvenience caused to you. Currently, the Enpass supports import feature only on desktop. You can use cloud sync feature to restore data on your Android device. To do so, please have a look at our user manual. If you have any further queries, please feel free to drop us an email at support@enpass.io so we can assist you better. Thanks!

Hi @apollo13 Sorry for the inconvenience. Please share the following details on support@enpass.io so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Also let us know what you mentioned in crash report so that we can identify it? Thanks for your co-operation.

Hi @JFS We are sorry for the inconvenience caused to you. Please share the following details on support@enpass.io so that we can investigate where the problem could be. Which Enpass version you are using? Are you using any cloud to sync? Thanks!

Hi @Alex Sorry for the inconvenience caused to you. Please share your concern via email at support@enpass.io so that our team can take a closer look. It will be invaluable to our development team to understand and address the issue. Hope to hear from you soon!

Hi @DenQ Sorry for the inconvenience. We are sorry to say that technically it is not possible from our end to transfer purchase from one Google account to another, otherwise, we would have happily done it. The reason is that every purchase from the Play Store gets linked that specific user ID from which it was purchased and is solely handled by Google itself and we have no control over it. Regarding anti spam protection we have noted down the issue and forwarded it to the concerned team. Thanks for understanding.

Hi @ki5678olr6tgk and @Dentonthebear Sorry for the inconvenience. Our Dev team is working on this issue. Hopefully, fix will be available in the subsequent update. Till then, we will request you to please co-operate with us. Thanks!