Pratyush Sharma

Hi @Gary Resnick, Sorry for the inconvenience caused to you. Please have a look at this FAQ and revert to us if the issue persists. Hope this helps!

Hi @jakejohn, Thanks for contacting to us. Currently, in Enpass, there is no option to select a backup schedule as it gets triggered when you make some changes in the database. The auto-backup folder contains only 60 latest back-ups. You can also manually choose the backup of a specific vault, or of whole Enpass data from File under ≡ menu from Toolbar → Backup, All Vaults → Select file location → Save.

Hi @eno, Sorry for the inconvenience caused to you. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions are you using Enpass? Which Enpass version are you using? If possible, let us know are you facing this issue on any particular website? If Yes, please share details with us.

Hi @Yogender Singh, We are listening to our users and will actively make changes to the app update based on the constructive feedback we have been receiving, so thank you for getting in touch. I shall pass your comments onto our development team. Thanks!

Hi @benoitc, Thanks for using Enpass and writing to us. If you want to remove the extra vault from Enpass, it is up to you only as all your data is on your device only. But there is no option to delete the primary vault to remove it: to do so, you need to reset Enpass.

Hi @hamadsaad, Welcome to the forums! Please have to look at this FAQ to know how to create multiple vaults. Please note that only one vault can be synced with one cloud account at a time. You can not sync multiple vaults with one cloud account. However, you can use multiple accounts of the same cloud, e.g., Dropbox to sync multiple vaults. For more details regarding sync have a look at our user manual, if you have any further queries feel free to contact us. Thanks!

Hi @Inspiredmac, Sorry for the inconvenience caused to you. Please let us know on which device and OS version are you facing this issue? If possible, share the screenshot of the issue so we can further investigate. Thanks!

Hi @Thejoe, Please revert to us with the answer to the following queries, and we will try to get it sorted out for you: On which device (along with OS version) are you using Enpass? Which Enpass extension version are you using? Which Chrome and Vivaldi version are you using? Are you using any Antivirus or third-party security-related extension? Thanks!

Hi @eytanchen Glad to know that the issue has been resolved. If you have any further queries, please feel free to contact us.

Hi, Sorry for the trouble you are going through. Please share the crash report mentioning your name and the steps the reproduce the issue in the comment box so that we can investigate what could be the possible reason for the problem. Thanks!

Hi @Kid, Welcome to the forums! We really appreciate you for exploring the app and giving time in finding all these valuable suggestions. All the suggestions have been noted in our road map and forwarded to the development team so that they can look at them. Thanks for your feedback!

Hi @Rivelino, Please follow the below-mentioned steps and let us know if the issue persists: Open BootRacer --> Goto Control Startup Programs --> make sure Enpass is checked/enabled in the Apps list. Hope this helps!

Hi @ArtMax, Thanks for reporting the issue. If possible, please share the screenshot of the issue so we can further investigate it.

@strommino Are you facing this issue after following these troubleshooting steps?

Hi, Sorry for the inconvenience caused to you. For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you using any proxy/firewall?

Hi @MikeW, The purchases are immediately visible, we regret to see that your purchase didn't activate. Please take a backup of Enpass data first and then reinstall Enpass logged in with the same account on the AppStore/PlayStore with which you purchased the Enpass app. If that doesn't help, please share the purchase receipt at support@enpass.io. Thanks!

@willydee Update We found this issue and our Dev team is looking into it. Hopefully, fix will be available in the subsequent update(s). Thanks.

@trongtch Update We found this issue and our Dev team is looking into it. Hopefully, fix will be available in the subsequent update(s). Thanks.

Hi @Thejoe, We are sorry for the inconvenience caused to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists, please uninstall the Chrome browser and install it again.

Hi, Thanks for sharing the details. We will soon be releasing an update in which we have enhanced some features and improved cloud sync, so please check the sync functionality in the latest release. If the issue persists, let us know.

Hi, Welcome to Enpass forums! Please try to disable/enable the option Open Automatically at System Startup under Enpass General settings. If the problem persists, share the screenshot of Enpass General setting so we can further investigate. Thanks!

Hi, We are sorry for the inconvenience caused to you. Could you please let us know in which scenario Enpass asks you to register: when you reinstall Enpass App. when you unlock app. Please share a screenshot of the issue(if possible).

Hi @Lloyd, Sorry for the trouble you are going through. Please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Thanks!

HI @Gilrich, Please share your Microsoft store ID with us on support@enpass.io so we can remove you from the beta testing program. Thanks!

Hi @mcohen342, Thanks for contacting us. First, make sure that you register your email on the Android device so that your purchase is linked with an email. Then, use the same email on the iOS device to restore purchase and all features. If you haven't registered, please follow the below steps: Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, Not registered (1st option of the settings)' ---> Enter the email account with which you purchased Enpass app and follow the instructions. If that doesn't help, please share the purchase receipt with us at support@enpass.io so that we can help you better. Thanks!