Pratyush Sharma

Hi @MichaelH, Sorry for the inconvenience caused to you. Please let us know the following details so we investigate where the problem could be: On which device (along with OS version) are you using Enpass? Which Enpass version you are using Website or Store version? Also, let us know have you enabled Open Automatically at System Startup is enabled in Enpass general settings.

Hi @MG537, Sorry for the inconvenience caused to you. Don't worry, your purchase is safe. Please follow the steps in the FAQ to restore your purchase. If the issue persists, please share the purchase receipt and the registration mail with us at support@enpass.io and we'll help you in restoring the purchase.

Hi @puzzled @Frederik, Thanks for showing interest in purchasing Enpass. Please note Enpass for desktops is entirely free and there are no limits to the number of items or vaults on Enpass desktop. You can purchase Enpass Premium subscription on any mobile platform (Android or iOS) to get full access across all your devices. To do so, please follow these steps to purchase Enpass on any mobile platform- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account:_____' ---> Tap on 'View All plans’ → Select the plan and click on 'Subscribe’. Hope this helps!

Hello @Fabian1, Did you try disconnecting the sync on iPhone and other devices? If the issue persists, please share the WebDAV demo account by sending the credentials in the personal message. Thanks.

Hey @Fabian1, Sorry for the delay in response. Are you facing this issue in the latest Enpass version? Could you please update Enpass to the latest version and check if the issue persists. Please share a screenshot of the issue along with the device you're using. Thanks.

@Fabian1, We understand that there are requests pending since long. However, we're working to improve the app with each version. With version 6.4, we've catered to the long-awaited user's request for OneDrive sync for Business. We've forwarded the list of feature requests to our dev team for further thoughts and consideration. Thanks.

We understand that there are requests pending since long. However, we're working to improve the app with each version. With version 6.4, we've catered to the long-awaited user's request for OneDrive sync for Business. We've forwarded the list of feature requests to our dev team for further thoughts and consideration. Thanks.

Hi, Enpass will always prompt for the keyfile with every lock. However, you can enable the option Remember the location of last keyfile under Enpass Security settings.

Hi @PVB, Do you have the option "Run automatically at startup" enabled under Enpass settings? Please confirm. Thanks.

Hi @pianoman, Thanks for using Enpass and writing to us. We have noted down your valuable suggestion and forwarded it to the concerned team for further consideration. Thanks for your feedback!

Hi @joji, Thanks for using Enpass and writing to us. Please have a look in our user manual to know how to change a keyboard shortcut in a browser. Hope this helps!

Hi @samcc, Sorry for the inconvenience caused to you. Please have a look at this FAQ and revert to us if the issue persists.

Hi @Carlo Mendoza, Sorry for the trouble you are going through. We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on both devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please try to open OneDrive in any browser and let us know the size of the vault file(vault.enpassdbsync) in Enpass folder. Thanks!

Hi @Timo K. @ZHANG Lidong, Sorry for the trouble you are going through. Our QA team is looking into this issue. Till then, we will request you to please co-operate with us.

Hi @Styxion @Zoner @AceBunny We are sorry for the inconvenience caused to you. Please let us know if you are still facing this issue. If Yes, follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on both devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please try to open OneDrive in any browser and let us know the size of the vault file(vault.enpassdbsync) in Enpass folder. Thanks!

Hi @Yunko We are sorry for the inconvenience caused to you. I have noted down this issue and notified the QA team to look into it. Thanks for your co-operation.

Hi @ramin, We are sorry for the inconvenience caused to you. For quick troubleshooting disconnects the sync from all the devices and re-connect it again. If the above doesn’t help, please follow the steps mentioned below and revert to us if the problem persists: Disconnect sync from all devices. Open Google Drive in any browser --> Click on Setting icon --> Click on Settings --> Manage Apps --> Enpass ---> Options ---> Click on Delete hidden app data --->Select Delete. Now Enable sync. Hope this helps!

Hi @mattias, Sorry for the trouble you are going through. The error message you are getting shows up when either the Nextcloud WebDAV interface is off(in Nextcloud's settings) or the URL you've entered in Enpass is incorrect.

Hi @Kevin, Thanks for writing in. Please logout from all the OneDrive accounts on the Safari browser in the iPhone and then try to sync using the preferred Onedrive account in Enpass. You could then use the preferred OneDrive account. Please let us know if the issue persists.

Hi @Hatters, Sorry for the trouble you are going through. To investigate further on this issue we want a little input from your side so please take the backup of Enpass data and perform these steps and let me know if the problem persists. Download the debug version of Enpass from this link. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with OneDrive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us. Thanks for your co-operation.

Hi @Yunko, We are sorry for the inconvenience caused to you. Could you please disconnect and reconnect the sync on both the devices and check if all the items sync? Make sure the date and time settings on both the devices are set to Automatic. Let us know if there's any change or the issue persists.

Hi All, Sorry for the trouble you are going through. We regret the inconvenience and understand that you’re facing issues with OneDrive sync. Please follow the below steps to restore the sync: Take a manual backup of the data on both the devices. Disconnect the sync on both devices. Remove the folders Enpass and Enpass1 on OneDrive account. Log in to the site https://account.live.com/consent/Manage with the same Microsoft account and delete all the permissions for Enpass. Re-set up the sync with OneDrive on both the devices and check. If the issue persists, please try to open OneDrive in any browser and let us know the size of the vault file(vault.enpassdbsync) in Enpass folder. Thanks!

Hi @frank.bracke@gmail.com, Thanks for notifying us. I'm glad to know that the problem has been resolved.

Hi @And, Sorry for the trouble you are going through. We have released the latest version of Enpass(6.4.1), please update your app and check. If the issue persists, try to disable the sync and let us know.

Hi @Chaosfreak, Thanks for showing interest in purchasing Enpass. Please note Enpass for desktops is entirely free. You can purchase Enpass Premium subscription on any mobile platform (Android or iOS) to get full access across all your devices. To do so, please follow these steps to purchase Enpass on any mobile platform- Open Enpass --> Click on ‘Settings’ --> Click on ‘Account:_____' ---> Tap on 'View All plans’ → Select the plan and click on 'Subscribe’. Hope this helps!