Enpass Support & Troubleshooting
If you have any problem in using Enpass, please choose your platform and start the topic. Don't forget to have a look at User manual and knowledge-base.
Subforums
-
Using Enpass on macOS?
Share your questions, tips, and thoughts here!- 4528 posts
-
Using Enpass on Windows?
Got questions, tips, or feedback? Join the discussion and connect with fellow users here!- 7819 posts
-
Enpass on iOS
Got questions or tips? Join the conversation and get the most out of Enpass on your iPhone or iPad.- 2291 posts
-
Enpass on Android
Questions, tips, or feedback? Join the discussion and explore everything Enpass for Android right here.- 2461 posts
-
Enpass on Linux
Discuss usage, distro support, and everything Enpass-related with the Enpass's Linux community here.- 1993 posts
-
Discuss features, troubleshooting, and tips on using Enpass's Browser extension for Chrome, Firefox, Safari, Opera, Edge, Brave and Vivaldi.
- 15 posts
253 topics in this forum
-
Good afternoon I want to make a selected card, for example, the login and password for the account in plain text, let’s say send it to a contact in a telegram. Please tell me how to do this?
-
- 0 replies
- 6.3k views
-
-
Is it possible to sync the passwords stored in iCloud with the passwords stored in the native iCloud password manager? If there is no existing functionality, does there stand anything in the way of developing it? (I'm a developer currently checking the feasibility) https://tutuappx.com/ Vidmate
-
- 1 reply
- 3.6k views
-
-
Where are you store your database ? And how sync this database between yours devices ? I'm using Dropbox cloud for this but i'm not sure of this solution is safe and smart. https://kodi.software/ https://dltutuapp.com/tutuapp-download/
-
- 1 reply
- 2.7k views
-
-
Hi, Autofill on Paramount+ isn't working. First the add-on doesn't offer Paramount. If I switch to the overlay (>>) then it offers Paramount+ but clicking on it only pastes the e-mail address while password stays empty. https://www.paramountplus.com/de/account/signin/ The password field itself offers to generate a password (Firefox Add-on). I assume enpass thinks it's a registration type page/form so it doesn't offer to fill in the password and I have to copy&paste it manually. System: Windows 10 64bit education edition Firefox 120.0a1 (2023-10-13) 64bit (Nightly) I could test further browsers if required. Website field in th…
-
- 1 reply
- 2.6k views
- 1 follower
-
-
I have been using this software for years on my Mac, iPad, iPhone and since I rebooted the Mac, although I HAVE ABSOLUTELY NOTHING CHANGED, the main password, which is exactly the same as before, is refused ! Access to EnPass Pro is possible from my iPhone and iPad but only with TouchId or FaceId. Here too, the master password is refused because "incorrect" What did you modify? Why can we no longer access our password database? This is extremely serious! Please tell me how I can regain access to my safe since, ONCE AGAIN, I specify that I HAVE NOT CHANGED MY MASTER PASSWORD!
-
- 1 reply
- 2k views
-
-
Hello everyone, can someone explain to me how exactly Enpass works with passkeys and what advantages arise if I can synchronize passkeys with Enpass? If I understand correctly, I can currently only use passkeys on iOS with Enpass. Example: I create a test account at passkey.org on iOS. This passkey is also saved in Enpass and synced across all my devices. But that's apparently already the end of it for me. On other devices (Android, MacOS, Windows, etc.) I can't do anything with the passkey entered in Enpass. I also can't get any information from the passkey entry in Enpass other than the username and the website link or is there more that I can't see? My e…
-
-
- 4 replies
- 7.3k views
- 1 follower
-
-
Is it possible to change the directory for the Vault in a Nextcloud instance? (using the Nextcloud Connector)
-
- 0 replies
- 1.9k views
-
-
Hello, I am trying to use Enpass, but right now I am not able to get it started with firefox. The installed extension is attached. That's it. There is not button in the browser, and there wasn't any prompt to confirm the account. I also installed it in Chrome, but there everything was fine.
-
-
- 10 replies
- 5.8k views
-
-
I have a couple local services (Portainer and NGINX Proxy Manager) that require username and password. Their hostname is in the form of http://hostname.lan:someport When i try to use Enpass with those websites it simply won't fill the form and i have to manually copy paste my credentials. When i expose those same services with https everything works. As you can see the credentials are saved and recognized, but when i click on those the form is not filled. This problem appears in every browser/desktop OS combination, but everything works fine on mobile (safari + ios)
-
- 10 replies
- 6.3k views
-
-
I have 2 vaults, both are synchronized via https://webdav.yandex.com. Little additional vault with 26 items sync fine but large vault 153 items fails with strange error: Synchronization error Please check your internet connection or try again later Same thing on windows and ios... Moreover, if you add storage on a new device, the data appears and is synchronized almost instantly
-
- 1 reply
- 3.2k views
-
-
I'm just trying to Export ALL my passwords in a jason extension. Every time I choose File>Export then choose Format or File (.json) >Choose Location >File name > Save. No matter where I save it too, no file exists. How do I Export my passwords? Thanks, Robert
-
- 2 replies
- 3.9k views
-
-
I have a computer with Windows 10, and iPad and an iPhone 7. Up until last Saturday these were all syncing okay, but now I get: "Sync Error. Something went wrong while syncing with cloud. Error Code: 1204401." Does anyone know what this error code means?
-
-
- 12 replies
- 12.2k views
-
-
When I copy or move an entry from one vault to another, the last modified and created date gets a new timestamp (now). This is not the behaviour I would expect. At least the create date must stay the same as the original entry. What about the last changed password? Can I rely on the password audit anymore?
-
-
- 5 replies
- 3.9k views
-
-
Hi there, I got the problem with Enpass tray Panel do not show newest item like full Panel (Ctrl+E). I'm using google drive vault, windows 10 and Enpass app got updated.
-
-
- 6 replies
- 4.2k views
-
-
Hi There, I am currently running the Android version of Enpass (v6.8.2.666) on an Asus Chromebook Flip C536 (model #: C536EA-BI3T3, ChromeOS v102.0.5005.75). Is that the "right way" to be running Enpass on a Chromebook? Because, if it is, then Enpass is very unstable in this configuration. The Android app locks up frequently & closes unexpectedly & repeatedly. I really love Enpass & have been using it for years. I'd hate to have to give it up at this point just because I've moved to a Chromebook. Any help/thoughts would be greatly appreciated! Thank you! - Rory
-
- 6 replies
- 5.2k views
-
-
Various versions of Enpass have ended up creating 3 separate vaults when they synchronised to OneDrive. Here's what I've got in there: - /Enpass/sync_default.walletx - /Apps/Enpass/vault.enpassdbsync - /Apps/Enpass 1/vault.enpassdbsync As far as I can tell, different items are updated from/on different laptops, and they're out of sync. These vaults weren't created fresh, they were all created from some base vault, the first duplicate probably around 2013-2015 and the second duplicate some time around 2017-2019. They all share the oldest entries, so they're definitely not new vaults, but buggy duplicates of some previous version. I can't simply kee…
-
- 1 reply
- 3.2k views
-
-
Can someone explain the difference between using the Enpass portable file and just backing up my logins in the settings? I haven't used either of these but from what I've read, the manual/auto backup file can be located anywhere. I'm assuming that means it can be saved on a USB drive/SD card, which in turn makes it portable. Or maybe it doesn't, what am I missing?
-
-
- 3 replies
- 2.9k views
-
-
I have been using WiFi Sync for some vaults since some weeks for some IOS Devices. Now i get the following Error on the Windows Desktop Master WiFi Sync. "Password required for the WiFi Sync server" > Button "Resolve now". I get this error now on the Sharing Master Desktop and all other IOS Devices. I didn´t change the Master Database Password or the Wifi Sync Server AuthKey for this Vault. I have tried the Master PW or AuthKey from Manual Setup. Update Enpass, Reboot PC, Disconnect/Reconnect. But nothing works. Sharing another Vault with Wifi Sync works but not my Standard Vault. my Version: 6.8.2(1085) - Win10 Any ideas? Thanks Christi…
-
-
- 4 replies
- 4.7k views
-
-
When I try to sync I get the Error 1208500 on Personal and Ondrive for Business also.
-
- 5 replies
- 5.8k views
-
-
Is there already a way to delete an account by pressing just a button? If not can you please delete my account?
-
- 1 reply
- 3.2k views
-
-
I didn’t see any bugtracker on your site, so hereby a bugreport in the forum as well. When using enpass browser extension in Firefox or Chrome with sites which include iframes and forms the extension gives the following error in browsers console: Error: Promised response from onMessage listener went out of scope 80 background.js:8:59712 The extension then steals focus to the first field of the form, after that it’s impossible to select text on the iframed-webpage, the extension returns the focus directly to the form again. I created a page where I can reproduce this behavior: https://www.db-works.nl/enpass-bugreport/ , please check this site with steps to re…
-
-
- 11 replies
- 10k views
- 1 follower
-
-
Is there a way to setup Enpass such that it will stay logged-in until I decided to manually log out like LastPass? I do this for my desktops PC's secured at home.
-
- 2 replies
- 5.4k views
-
-
I'm trying to setup EnPass with Tor 11.0.10 (based on Mozilla Firefox 91.8.0esr) (64-bits). I already have EnPass Desktop app installed, working normally with other browsers, however when I try to set up it with Tor, it fails to connect: Any suggestions on how to make this work?
-
- 3 replies
- 4.8k views
-
-
Hi, I use enpass on multi device (IOS and Mac OSX). I sync them with webdav protocol on an Nexcloud instance. This config worked since years. But since few days, an error appear with the text (in french) : "Erreur de synchro Le mot de passe des données sur WebDAV est requis." I click on "Resoudre maintenant" and Enpass open a windows to re-enter webdav password. I enter the password but error is still present... The error is the same on IOS devices and Mac OSX devices. I never change my webdav password. I test it on other webdav apps to be sur and it works perfectly... Does someone have an idea to solve this problem ? Best rega…
-
- 4 replies
- 3k views
-
-
Hello, When using the NIP feature to unlock Enpass, could it be possible to optionally set the max number of unlocking attempts to 1? Now, it is set to 3, and I could find a way to reduce this. Thanks
-
- 1 reply
- 2.8k views
-