Enpass Support & Troubleshooting

Importing a Pre-formatted CSV as "Other Miscellaneous" Adds empty Fields "Field 1" and "Field 2" to ALL imported items. I am guessing this is because the built-in template for "Other Miscellaneous" has "Field 1" and "Field 2" as generic Fields to "get you started"??? I believe removing these Fields from the "Other Miscellaneous" Template would resolve this issue. Using: Enpass 6.4.2 (632) On a side note: it would be nice to be able to select a Custom Template for importing items.

When trying to sync with Nextcloud this does not work: https://your_cloudurl/remote,php/webdav Adding remote,php/webdav is shown as reminder in the dialog box. I almost gave up, but now I found that this works: https://your_cloudurl/remote,php/webdav/ It would be nice if either input would work

In roboform, I can use it to password my software......can empass do this?

Hey Together, i use Nextcloud with Webdav for my Enpass Vault for a long time now. Now i get the Sync Error with Error Code 907018. In the Internet there is absolut no Hint what 907018 means. Reconnect the Webdav doesn´t change anything. Have somebody an explanation what this code means? Thx

Today, NextCloud syncing stopped working entirely for me on both my PC and Mac. Nothing has changed with my NextCloud server. I am getting this error: Sync Error. Something went wrong while syncing with Webdav. Error code: 908401. Any idea why this is happening?

Using Enpass 6.2.0 with Mac OS 10.14.6 on a MacBook Air I get the following msg in the system.log in Console: Mar 8 17:40:18 MBA2am com.apple.xpc.launchd[1] (in.sinew.Enpass-Launcher): Service only ran for 0 seconds. Pushing respawn out by 10 seconds. What does that mean? Al Maloney

I have the instance on my Android device which is running 6.4.0.320, however the instance on my Windows 10 is still 6.3. Both of them sync to the same OneDrive account. But I found that they have create different folder for the vault. It doesn't happened before, and I think it might caused from the updated version of the instance on my Android device. I have tried many way but it looks like 2 vaults is not compatible to the other instance. Is it a bug on the updated version? Is there any updated version for the Windows 10 instance to fix it or there is a bug on the Android version that will be fixed? Beside with waiting for a coming fix, is there any way I can merge…

Hi, I need to change my email provider. I updated my email to a new provider. I have a lot of passwords for sites where my id is my email. These passwords are stored in enpass I thought I could search my enpass data for each item where my email is present, in order to identify it, then change it on the corresponding site Is there a general search function? When I search for my email address (which is present in hundreds of items) I only find a couple of them, where my email is in the title, but not where it is in fields like ID I tried Settings - General - Search in All Items, but have no luck. Any idea? regards Jacques

Hello, I'm a premium user, and I would like to change my keyfile (generating a different one). How can I do that? Thank you.

Hi. I'm trying to migrate from KeepassXC to Enpass, but Enpass seems to be not very convenient. Maybe I just use it in a wrong way. I exported all password to a *.csv file. Then I edit the file with LibreOffice and imported it to Enpass. Then all my passwords was saved in the categorie "Login", but there was no structur within them. In KeepassXC I had different Groups, like a group for common websites with different subgroups, a group for creditcards, a group for Software. All this was gone. I could see that Enpass still has this information, each record still show a field which is called "Group", but there was no way to use it as a structure in Enpass. So I made n…

I'm getting really, really frustrated with Enpass. I just reset my smartphone and tried to restore my last Enpass backup. For some reason I ended up with a free version of Enpass from way back with an outdated google password which was synced my desktop and now I can't log into google. When I tried to restore an older enpass backup with the right password it didn't work. What can I do ? I'm seriously considering giving up on Enpass and its really, really bad way of restoring paid accounts.

Hi, I'm using Enpass on multiple hosts syncing via my own ownCloud installation. Now ownCloud shows me there's been a sync conflict and now I have two vaults. One being the active one, the other one marked as conflict. It seems like some data has gone in one of the files and other data in the other file. The usual way with ownCloud would be to check which of the files is more current one and delete the other. Before I do this I would like to make sure that I don't lose any data in the "conflict" file. Is there a way I can safely resolve a split vault file? Cheers, Thomas

I see an option to load enpass onto my Android Wear OS watch, but it just "spins the hourglass" and never really finishes the install. Is this feature still supported ? Jamie

Hello, I have multiple different devices where I use Enpass. On my iPhone as an example the sync via iCloud works perfect and syncs within 2 seconds. For my three PCs I press sync and it just loads for more than 30 minutes and nothing happens. I have tried to reinstall the program, then it downloads data from the cloud at installation, but then same issue when syncing after that. Is there anything I can do? Thanks! Filip

Hi, My Enpass is getting an error 408028, I don't understand why... I need to synchronise it ASAP... Thank you very much.

Is it possible to remove the empty fields on all my password entries? Sometimes auto generated entries include information from the web form I don't care to keep, like tickboxes and such. I've gone through and deleted the information but all the boxes are still there on each entry making editing it in the future frustrating as I have to scroll down the list to find the username/password fields to edit.

Hello Everyone, I was one of the ones that originally had a pro subscription under the "MyAppfree" campaign. Once Enpass moved to the subscription model I as worried that I would have to pay but it looks like with the move they sent out emails to those that had pro models on one platform. I received one of those email and was happy to continue to use the platform. However I've not been able to get it working on any other of my devices. On iOS and my windows devices they all say that I'm a lite user. I'm worried as for one time as the many times i uninstalled and reinstalled the iOS version I got it to show pro one time. Then uninstalled it again only for it to g…

Enpass on Windows has the [BACKSPACE] mapped for deleting an entry. This is very unintuitive and very abnormal on the Windows platform which has a designated [DELETE] key. It would be best if on Windows we either have it remapped to [DELETE], or we are given the option to remap it ourselves. I was attempting to delete an item today and kept trying to use the delete key which was not working. I then right clicked and after a few moments, noticed the "Move to Trash" option. This verbiage is also abnormal for Windows as it is a specifically MacOS terminology. It would make more sense to have the option just say "Delete Item", maybe in red font, and the subsequent dialog that…

Can confirm this personally on Android and Windows 10 and as others have posted in the Forum it seems to be the case for all other platforms as well. Something like this should definitely not happen and will make people reconsider your product - especially considering your recent announcment. It should have been noticed before an update has been released. Please add your voice or a +1 to this post so the devs see this as quickly as possible.

I was recently offered a free version of enpass pro for my iphone (by enpass, presumably because i signed up a many years ago). I have now installed enpass pro on my iphone. How do I install enpass pro on my laptop and ipad? thanks Robin

Hi everyone, since the upgrade to the newest Enpass version i can't use my PayPal OTP token anymore. Instead of the OTP i only see the message: "Invalid TOTP secret". I tried to use a new key from PayPal, but it didn't work as well. On any other app on my smartphone like FreeOTP the code still works. Cheers Steffen

I sync my vaults with a folder sync tool. Unfortunately the option "restore from folder" is not present when creating a new vault. I always have to create a new vault and set up the folder sync afterwards. Is there a reason for this behavior?

I have bought Enpass Pro on Android and IOS while using a free windows store version on my PC. After a latest upgrade I created my enpass account through the PC version with one of my email(call it email1 here). Now email1 account is a lite account. How can I change it to a Pro account while I don't want to register with a new email on my Android? Would it be OK if I just login on my android phone with email1 account and the app could recognize and convert my account status? Hope for replying, thank you.

Hi, I use enpass from years now but i encounter a problem with the password check item in the left panel. I wanted to edit some items which are in the "Same password" entry. So i edited few of them and gave them unique password. When i go to each item, new password is ok, but some of them keep staying in the "Same password" entry, with a reference to the old password. Regards

Hi there, I tried to look up topics about this issue but I couldn't find any. Hopefully it's okay to start one. I am sorry if I missed any discussions. Is there way from stopping Enpass launching whenever I try to comment a code snippet with the shortcuts `cmd + /` on some coding platforms such as repl.it? I changed the system-wide Hotkey in the Enpass settings to various keys but it doesn't seem to apply. Today I also faced an enpass widget on my 34" screen whose design looked broken so I couldn't even grab the `x` to close that window. I had to restart my computer to get rid of this big enpass widget. I am using MacOS X Mojave on an US keyboard. Thanks …