Gulshan Dogra

Hi @Nyagaka254, Thanks for reaching out to us. Please share the following details so that I can get this issue investigated by our concerned team. On which Web Pages you are getting this issue? Are you facing the same problem with other browsers too? If yes, mention all.

@Ivarson, Thank you for writing back and sharing the details. I have forwarded the same to the concerned team for further investigation. I’ll let you know as soon as I receive any updates from the team regarding the same. In the meantime, your patience and support are highly appreciated. #SI-2843

Hi @David Gerety, Welcome to the Enpass Community. The minimum operating system requirements of Enpass for macOS is: macOS 10.14.6 or later We support the macOS versions that are being supported by the Apple officially. With this we will be able to provide native support for Apple Silicon based devices. For more information you can refer to this blog post.

@Ivarson, Please share the following details so that I can get this issue investigated by our concerned team. On which device (along with the OS version) are you using Enpass? Which Enpass version are you using? Is is a store version or website version?

Hi @airic, Thank you for contacting Enpass. I have duly noted your feedback and it has been forwarded to the concerned team for further investigation. #SI-2839

@Ivarson, Thanks for reaching out to us. Only a single vault can be synchronized over a single cloud account that contains the database of the single vault. If you try to sync another vault over the same cloud account, then you have to merge the databases of the previous vault and the new vault, thus the merge option you see. Your cloud always contains a copy of same encrypted vault database as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud.

Hi @all, Thank you for your understanding. We apologize for any inconvenience caused by this matter. We were able to reproduce the problem on our end, due to which Dropbox authentication is frequently required. Our tech team is working on resolving this issue and a fix will be implemented shortly. Please bear with us while we get this resolved. Appreciate your patience and support in the interim. #SI-2785

Hi @Col, Welcome to the Enpass Community. To activate your Enpass Lifetime License and use it on other platforms, please complete the registration process as described below: Click Activate Enpass at the bottom of the welcome screen. Enter the e-mail you want to associate with Enpass and click Send Code to receive an activation code. Enter the six-digit code sent to your e-mail, and click Confirm. Click Done to complete the activation process. After completing the activation process, you can use the premium license of Enpass on any device by registering Enpass with the same email address with which you purchased the license. You can do this by following these steps: Open Enpass on your device --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' --> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app and follow the instructions. Also refer to this link: Creating a Master Password in Enpass.

Hi @bringoff, Welcome to the Enpass community. I appreciate your efforts for exploring our app and providing this valuable feedback. I have duly noted your suggestion and it has been forwarded to the concerned team for further consideration. #SI-2814

Hi @robert.endicott, Thanks for reaching out to us. This error might occur in a mixed environment when the browser is running recently updated in the background and newly open browser windows/tabs use the updated version. Please restart your browser. If any authorization/pairing prompt is shown, please complete the process. Also, disable and enable the Browser extension from the Browser settings of the Enpass app. Now open Enpass App--> Click on Settings-->Go to Browser--> Disable the first option under "Browser Authentication". If the problem persists, please let us know the following so that we can help you better. On which device (along with OS version) are you using Enpass? Share the versions of the Enpass App and Enpass Extension you are using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?

Hi @Dani, Thanks for reaching out to us. For quick troubleshooting please follow the below-mentioned steps and share your findings with me. Make sure to take the complete backup of Enpass data and save it locally(in the device which has all the Enpass data saved). Disconnect the sync from all devices that are synced with drop box. Open Dropbox on any browser on your device --> Go to App --> Enpass folder--> Vault.enpassdbsync --> Rename it as Old vault.enpassdbsync. Now open Enpass and connect with Dropbox Sync on all devices.

@Ivarson, Thank you for providing this information. This has been forwarded to our concerned team for further investigation. Any updates will be conveyed to you as soon as they are received. Thank you for your support and patience in the interim. #SI-2780

@Ben Two Coe, I regret to inform you that there is no way to recover a master password as the master password is not saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. However, if you have the Enpass application on any of your devices with face id/biometrics/PIN enabled and if you are able to access Enpass through it, please let us know and we will try to help you recover your data.

Hi @Ivarson, I will forward this issue to the concerned team for further investigation if you can let me know the OS version of your Android device.

Hi @boo, Thanks for reaching out to us. I have duly noted your feedback and your suggestion has been forwarded to the concerned team for further consideration. In the meantime, I appreciate your patience and support. #SI-2766

@Timotheus, Could you share the following information with us so we can diagnose the problem and further assist you. Which Enpass version are you using (Is it a store version or website version)? Total number of vaults and items in your Enpass? Which cloud service you are using for synchronization? #SI-2758

Hi @Bmac, Welcome to the Enpass community, If you are having trouble logging in to Enpass, write your Master Password into any text editor and then copy-paste it into the Enpass login page to avoid any typos.

Hi @sparks70b, Welcome to the Enpass community. For quick troubleshooting I recommend rebooting your device if not done yet and still, if the problem persists, uninstall Enpass and reinstall it. Also refer to this link.

Hi @playmobilmeister, Our backend team is currently examining its feasibility. Additionally, I have also shared your comments with them as feedback. We appreciate your patience in the interim, and we thank you for your support. #SI-984

@Ivarson, I would like to share that this issue has been also reproduced on our end also and our team is working on it, it will be fixed in the future updates of Enpass. Thank you for reporting this issue. #SI-2740

Hi @Timotheus, Thanks for reaching out to us. The concerned team has been notified of your feedback and a further investigation will be conducted. In the meantime, if this problem persists, please restart the application. I appreciate your patience and your support in advance. #SI-2758

@justaguy, It gives me great pleasure to know the issue has been resolved for you. Additionally, I have noted your feedback and have forwarded your suggestion to the concerned team for further consideration. Thank you for your support. Cheers.

Hi @justaguy, Thank you for contacting Enpass. This error might occur in a mixed environment when the browser is running recently updated in the background and newly open browser windows/tabs use the updated version. Please restart your browser. If any authorization/pairing prompt is shown, please complete the process. Also, disable and enable the Browser extension from the Browser settings of the Enpass app. If the problem persists, please let us know the following so that we can help you better. On which device (along with OS version) are you using Enpass? Share the versions of the Enpass App and Enpass Extension you are using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension?

Hi @oper1000, Welcome to the Enpass community. Please share the following details so that we can assist you better. On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Is it a store version or website version? On which browser you are facing this issue? Are you facing the same problem with other browsers too? On which Web pages you are getting this issue?

Hi @Sh4aa, Welcome to the Enpass community. I appreciate your efforts in taking the time to provide your feedback. I have taken note of your point and your suggestion has been forwarded to the concerned team for further consideration. Thanks for your patience and support. #SI-2752