Abhishek Dewan

Hi @CptnAwesome

Welcome to the Enpass Forums.

For troubleshooting purposes, please follow the below steps -

1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
2. Refer to this link and ensure that you have set up Enpass Extension correctly, especially the Autofill popup menu Setting.
3. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.
4. Try clearing the cache and cookies of the browser.
5. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

If the issue persists, kindly share the below details with me -

1. The exact version of the Enpass app, OS, Enpass Extension and browser you are using.
2. The URL of the webpages on which you are facing this concern.

Hi @Alfonso Zubizarreta

Enpass data can be synced across all your devices without sending any data to the Enpass server. To set up synchronization, you will need to enter your cloud account credentials for Enpass to access and store encrypted data in your cloud account. Please refer to this link for more information.

Hi @Alfonso Zubizarreta

There are multiple ways to sync your data between devices: via any of the supported cloud services, or directly between devices over Wi-Fi. You can choose any method to synchronize your data according to your requirements -

1. Syncing data via supported cloud-storage services

2. Cloudless syncing via Wifi

Hi @Bobster

Welcome to the Enpass Forums.

The difference between the website version and the store version is that the website version of Enpass allows you to change the data location of the Enpass app, which is not possible with the store version of the Enpass app. Also, full-time Touch ID is supported in the Store version only.

Hi @kingliam

Our development team is aware of the demand for this feature and it may be included in future Enpass releases even though we have not yet received any specific version updates. We appreciate your kind patience and support in the interim.

Hi @french

We appreciate you sharing the details. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the interim is appreciated.

#SI-3278

Hi @zuroma

We appreciate you sharing the details. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the interim is appreciated.

#SI-3292

Hi @Octapus @sgrienen,

I will gladly get this checked for you. @Octapus, could you please confirm the version of the Enpass Extension and if you are facing this issue on any other webpages as well? If yes, kindly share them too.

@sgrienen, for a thorough investigation of this concern, please share the version of the Enpass app, OS, Enpass Extension, and Edge browser you are using along with a few webpages on which you are facing this issue.

Hi @ajabhai21as@ttk

Do share the requested details and I will gladly get this checked for you.

Hi @ttk

Our development team is already aware of this concern and are working on a fix. I will be unable to share any ETA right now but I will be sure to update this forum once this issue is fixed. Your kind understanding in this matter is appreciated and any inconvenience caused is deeply regretted.

Hi @zuroma

Thank you for sharing the requested details.

While we are looking into this concern for you, could you please update your Enpass app to the latest ver 6.8.5 and share your findings with me?

Hi @Zoran

Thank you for your kind words!

I have shared the feedback with our team and will get back to you soon with an update.

Hi @french

Thank you for sharing the requested details.

Our team is looking into the reported concern for you. In the meantime, could you please confirm if you have imported the passwords from any other password manager to Enpass? If yes, kindly share the name of it along with its version.

Hi @Rootbeer

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @zuroma

Welcome to the Enpass Forums.

To assist you better with this concern, please share the below details with me and I'll have this further investigated for you -

1. The version of the Enpass app and OS you are using.
2. Could you please confirm if the Enpass app is in the background but locked after you wake your system from sleep or do you have to start the app again?

Hi @onecat

Welcome to the Enpass Forums.

Regarding the master password not working, for quick troubleshooting, please try the below steps - 

1. I recommend checking this highly useful troubleshooting guide.
2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

You can also refer to the following Forum as the same is being discussed there -

If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on all your devices.
2. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
3. The number of vaults you have in your Enpass app on your other devices.

Hi @Zoran

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

In the meantime, as a workaround, create one folder (without creating any subfolder) and then change the Enpass backup location.

#SI-3287

Hi @despecial

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @Alexandros

Welcome to the Enpass Forums.

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @french

Apologies for the inconvenience caused to you in this matter.

Since you mentioned that you contacted support team earlier via email, you must have received a ticket similar to 'ECS-______'. Kindly share that ticket id and I will look into this for you. Also, for a thorough analysis of the issue you are facing, please share the exact version of the Enpass app as well.

Hi @Rootbeer

Thank you for sharing the details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3289

Hi @all  

We have recently updated our Android Enpass app to stable ver 6.8.6. In the update, we have fixed the zero byte backup issue. Kindly update your Enpass app to the latest version and share your findings with us.

Hi @Zoran

Thank you for trying the steps I shared.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

Hi @despecial

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

Hi @apolzon

Welcome to the Enpass Forums.

Kindly share the below details with me and I'll have this investigated for you.

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. The URL of webpages where entering the wildcards are not working for you.