Abhishek Dewan

Hi @ttk

Our development team is already aware of this concern and are working on a fix. I will be unable to share any ETA right now but I will be sure to update this forum once this issue is fixed. Your kind understanding in this matter is appreciated and any inconvenience caused is deeply regretted.

Hi @zuroma

Thank you for sharing the requested details.

While we are looking into this concern for you, could you please update your Enpass app to the latest ver 6.8.5 and share your findings with me?

Hi @Zoran

Thank you for your kind words!

I have shared the feedback with our team and will get back to you soon with an update.

Hi @french

Thank you for sharing the requested details.

Our team is looking into the reported concern for you. In the meantime, could you please confirm if you have imported the passwords from any other password manager to Enpass? If yes, kindly share the name of it along with its version.

Hi @Rootbeer

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @zuroma

Welcome to the Enpass Forums.

To assist you better with this concern, please share the below details with me and I'll have this further investigated for you -

1. The version of the Enpass app and OS you are using.
2. Could you please confirm if the Enpass app is in the background but locked after you wake your system from sleep or do you have to start the app again?

Hi @onecat

Welcome to the Enpass Forums.

Regarding the master password not working, for quick troubleshooting, please try the below steps - 

1. I recommend checking this highly useful troubleshooting guide.
2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

You can also refer to the following Forum as the same is being discussed there -

If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on all your devices.
2. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
3. The number of vaults you have in your Enpass app on your other devices.

Hi @Zoran

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

In the meantime, as a workaround, create one folder (without creating any subfolder) and then change the Enpass backup location.

#SI-3287

Hi @despecial

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

Hi @Alexandros

Welcome to the Enpass Forums.

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @french

Apologies for the inconvenience caused to you in this matter.

Since you mentioned that you contacted support team earlier via email, you must have received a ticket similar to 'ECS-______'. Kindly share that ticket id and I will look into this for you. Also, for a thorough analysis of the issue you are facing, please share the exact version of the Enpass app as well.

Hi @Rootbeer

Thank you for sharing the details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3289

Hi @all  

We have recently updated our Android Enpass app to stable ver 6.8.6. In the update, we have fixed the zero byte backup issue. Kindly update your Enpass app to the latest version and share your findings with us.

Hi @Zoran

Thank you for trying the steps I shared.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

Hi @despecial

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

Hi @apolzon

Welcome to the Enpass Forums.

Kindly share the below details with me and I'll have this investigated for you.

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. The URL of webpages where entering the wildcards are not working for you.

Hi @Rodrigo2

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps -

1. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
2. Otherwise, create a manual backup of your Enpass data and then reinstall the app on your iPhone.

If the issue persists, please share the version of the Enpass app you are using on your Mac and I'll have this further investigated for you.

Hi @Rootbeer

Welcome to the Enpass Forums.

Kindly share the version of the Enpass app, and OS you are using and I will gladly get this investigated for you.

Hi @0n10n

We are aware of this concern and our development team is already working on fixing this bug. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-2924

Hi @DennisO

Welcome to the Enpass Forums.

I completely understand your point of view, and we are aware of the demand for many feature requests that we receive via forums and email. We are grateful for the feedback we receive from our users, and we keep track of every request. However, all new features undergo certain phases when they are implemented, such as feasibility tests, development, etc, and are only released after a rigorous testing process.

Having said that, we will definitely notify our users via our forum and release notes once a new feature is released. We appreciate your patience until then.

Hi @despecial

Thank you for sharing the details.

It seems that you are using the older version of Enpass. Could you please update your Enpass app to the latest ver 6.8.5 and share your findings with me?

Hi @Noujin

Could you please confirm if you are still using the beta build or the stable build from the AppStore? I would also appreciate it if you could please share the below details as well -

• The version of the OS you are using.
• The cloud service (if any) you are using to synchronize your data.
• The total number of Items, Vaults and attachments you have saved in your Enpass app.
• If this issue occurring for all the apps/webpages or any particular ones? If there are others, kindly share a few of them and I'll get them checked

Hi @Elmmerman

I can certainly understand your disappointment in this matter. Our development team is already aware of the reported issue, and they are working on a fix. We are also monitoring this forum and will be sure to update it once a patch is released. Any inconvenience caused is deeply regretted.

Hi @Jo Ried

Welcome to the Enpass Forums.

By enabling 'Show Old Passwords' option, you can view aging passwords under Audit Section.

To view the password history of an Item, kindly refer to the steps in our handy guide.

Hi @Zoran

For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. Let me know if you are facing this issue even after a fresh install.