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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @zuroma

    Welcome to the Enpass Forums.

    To assist you better with this concern, please share the below details with me and I'll have this further investigated for you -

    1. The version of the Enpass app and OS you are using.
    2. Could you please confirm if the Enpass app is in the background but locked after you wake your system from sleep or do you have to start the app again?
  2. Hi @onecat

    Welcome to the Enpass Forums.

    Regarding the master password not working, for quick troubleshooting, please try the below steps - 

    1. I recommend checking this highly useful troubleshooting guide.
    2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

    You can also refer to the following Forum as the same is being discussed there -

    If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

    1. The version of the Enpass app and OS you are using on all your devices.
    2. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
    3. The number of vaults you have in your Enpass app on your other devices.
  3. Hi @Zoran

    We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.

    In the meantime, as a workaround, create one folder (without creating any subfolder) and then change the Enpass backup location.

    #SI-3287

  4. Hi @french

    Apologies for the inconvenience caused to you in this matter.

    Since you mentioned that you contacted support team earlier via email, you must have received a ticket similar to 'ECS-______'. Kindly share that ticket id and I will look into this for you. Also, for a thorough analysis of the issue you are facing, please share the exact version of the Enpass app as well.

  5. Hi @Rodrigo2

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please try the below steps -

    1. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    2. Otherwise, create a manual backup of your Enpass data and then reinstall the app on your iPhone.

    If the issue persists, please share the version of the Enpass app you are using on your Mac and I'll have this further investigated for you.

  6. Hi @DennisO

    Welcome to the Enpass Forums.

    I completely understand your point of view, and we are aware of the demand for many feature requests that we receive via forums and email. We are grateful for the feedback we receive from our users, and we keep track of every request. However, all new features undergo certain phases when they are implemented, such as feasibility tests, development, etc, and are only released after a rigorous testing process.

    Having said that, we will definitely notify our users via our forum and release notes once a new feature is released. We appreciate your patience until then.

  7. Hi @Noujin

    Could you please confirm if you are still using the beta build or the stable build from the AppStore? I would also appreciate it if you could please share the below details as well -

    • The version of the OS you are using.
    • The cloud service (if any) you are using to synchronize your data.
    • The total number of Items, Vaults and attachments you have saved in your Enpass app.
    • If this issue occurring for all the apps/webpages or any particular ones? If there are others, kindly share a few of them and I'll get them checked
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