Jump to content
Enpass Discussion Forum

Abhishek Dewan

Enpass team member
  • Posts

    1604
  • Joined

  • Days Won

    87

Posts posted by Abhishek Dewan

  1. Hi @Lucas Bodin

    Welcome to the Enpass Forums.

    Enpass is always grateful for our active users, and your support and effort are greatly appreciated. However, we forwarded this request to our developers and would like to inform you that they have investigated its feasibility. Unfortunately, this request cannot be taken into consideration at the moment.

  2. Hi @flyingbirds

    After clicking 'Save Page As', an HTML file and a folder of that webpage will be saved on your PC. Select both documents and compress them into a ZIP file. Then share that ZIP file with us, and we will get this issue further investigated. In case this forum does not support ZIP format, please share it with us at support@enpass.io and mention this forum.

    We appreciate your cooperation in this matter.

  3. Hi @Secure

    Please remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from Google Drive'. Please proceed with it and after doing it, enable the synchronization again. Once done, reinstall the Enpass app and restore the cloud backup from the same Google Drive account with which you set up synchronization in the above steps.

     

    Your cooperation in this case is appreciated.

  4. Hi @rdfhrn

    I certainly understand your point. We forwarded this request to our developers and would like to inform you that they have investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

    #SI-2448

    • Like 1
  5. Hi @Secure

    Thank you for sharing the details with me.

    Could you please confirm if you tried the steps in our troubleshooting guide and ensure that you are synchronizing with the correct cloud account? Also, please confirm the number of vaults you have saved in your Enpass app on your other devices.

     

    The master password is used to access the Enpass app and is associated with the Primary vault. Any other vault you create in the Enpass app has its own vault password. Now, for example, let's say on your other devices (laptop, iPhone, iPad) you are using multiple vaults, say Vault 1 (Primary) synced with cloud account 1 and Vault 2 (Secondary) synced with cloud account 2.

     

    Now, if you try to restore your Vault 1 data from your cloud account 1 on any other device, the app will require the master password (as the master password is associated with the Primary vault). However, if you try to restore Vault 2 data from your cloud account 2 on any other device, you will need to enter the Vault password to access it and not the master password (Secondary vaults are associated with their vault password). 

  6. Hi @Secure

    For quick troubleshooting, please try the below steps - 

    1. I recommend checking this highly useful troubleshooting guide.
    2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

    If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

    1. The version of the Enpass app and OS you are using on your devices.
    2. Please share a screenshot of any error message you are getting.
    3. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
    4. The number of vaults you have in your Enpass app on your other devices.
  7. Hi @sdudulon

    Thank you for sharing the details.

    I have forwarded every bit of information to our testing team and will update you soon regarding this matter. While we get this checked for you, could you please confirm if you are facing this issue with just the Safari browser or any other browser as well? Also, please share which Webdav server you are using,  try disconnecting Webdav sync on the affected device and check if you are still facing this concern?

×
×
  • Create New...