Abhishek Dewan

Hi @FranzB

It seems you are using an older version of Enpass. Kindly update your Enpass app to the latest version 6.8.2, and let me know if the issue persists.

Hi @FranzB

Welcome to the Enpass Community!

Thank you for sharing the details. Could you please also let me know the version of the Enpass app you are using and whether you have downloaded the app from the Windows Store or our official website? 

Hi @FuN_KeY

While I understand that it is taking us a while to resolve this issue on our end and how much of an inconvenience it is, rest assured that we are continuously monitoring this thread and taking feedback from users who are experiencing this problem to resolve it. Additionally, I'm personally following up on this matter, and if there are any updates, I will notify everyone here. Please bear with us until then, and your cooperation is greatly appreciated.

Hi @bu11etpr00f

In our testing, we have reproduced the bug that is causing this issue. Our dedicated development team is now working to resolve this issue, and a fix will be included in future versions of Enpass. Thank you for your patience in the interim.

Hi @bu11etpr00f

Thank you for sharing the details.

I have forwarded every bit of information to our dedicated team, and I'll be sure to notify you on this forum in case of any updates.

Hi @kaos-it

Enpass does keep track of the old passwords. Please refer to this link on how to check the password history.

Hope this helps!

Hi @chribonn

Our dedicated team is already working on the Enpass portable update as part of our continuous effort to improve our application. Unfortunately, I cannot provide an ETA for the same at this time. Please rest assured that I have also communicated your comments to the team as feedback. Your patience in the interim is greatly appreciated.

Hi @Kelvino

We are still looking into this matter and will get back to you soon with an update. Your patience in the meantime is appreciated.

Hi @chribonn

Thank you for the suggestion.

The app downloaded from the Windows/MacApp Store is automatically updated. However, if the application is downloaded from our official website, the user may have to update the app manually. I have also shared your comments with the team for further improvements in this matter.

Hi @SophiaB

Our dedicated development team is still working on resolving this issue. I'm afraid I will not be able to share any ETA for a fix at the moment but rest assured, a patch addressing this issue will be released soon for the future Enpass versions. Thank you for your patience and support in the interim.

Hi @Alx

Welcome to the Enpass Forums.

To investigate the issue you are facing, could you please share the version of the Windows OS you are using and if possible, DM me the details of the WebDav demo account, its login id, password and the URL as well?

Hi @chribonn

You can update your Enpass app by going to Menu (Hamburger Icon) -> Help -> Check for updates.

Hi @Ivarson

Thank you for your valuable suggestion.

I have duly noted your comments and have shared them with the dedicated development team so they may check the feasibility of the requested feature and implement it for future Enpass versions. We appreciate your patience in the meantime.

#SI-2423

Hi @laptopleon

Apologies for the inconvenience caused to you in this matter.

In our recent updates, we have improved the Enpass app and Enpass Extension's response to different websites based on the feedback we have received from our users. If you are having trouble with a particular website, please elaborate on the issue (the behaviour of the webpage when using the Enpass app/Extension) and share the following details with me. I'll be more than happy to get it checked for you.

 -

1. The version of the Enpass app, Extension, OS and browser you are using.
2. The URL and name of the webpages on which you are facing the issue.

Hi @laptopleon

I can certainly understand your disappointment in this matter.

Our dedicated development team is already aware of the UI improvement feature request and are currently working on it. I will be sure to post any updates related to this case on this forum. We appreciate your kind understanding and support in the meantime.

Hi @chribonn

Thanks for sharing the details.

It seems that you are using an older version of Enpass on your Windows device. Please update your Enpass app to the latest version (6.8.2) and share your findings with me.

Hi @Abishekh Kc

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hi @ng4ever

Enpass Wifi Sync lets you sync your data between various devices connected to the same network. Multiple computers can act as multiple servers for different vaults to synchronize via Wifi Sync. To know more about Wifi Sync, please refer to this link. 

Hi @chribonn

To assist you better with your query, kindly share the below details with me, and I'll get this checked for you -

1. The version of the Enpass app and OS you are using.
2. Are you facing this issue on any other device as well?

Hi @bu11etpr00f

We are looking into the concern reported by you but require some additional information in this matter. Could you please share the below details with me as it will help us in isolating the bug on our end -

1. The number of Items you have stored in your Enpass app.

2. The number of vaults you have created in your Enpass app.

3. Are you using any cloud server to synchronize your data? Please share the name of it, if any.

Hi @cEuiUWoaXH

You can follow one of the below steps to restore your backup on your iOS device -

• On the welcome screen of the Enpass app on your iOS device, click Backup File on the Enpass Welcome screen. Find and select your backup file from your device and click Open. Select the vault you want to restore and click Continue. Enter the Master Password/vault password and click Restore.
• Create a new vault in your Enpass iOS app -> This Device ->  Restore A Vault From -> Files -> Select the Enpass backup file -> Continue.

As for the Wifi Sync not working, I would suggest updating your Enpass app to the latest version (6.8.2 for Mac/6.8.1 for iOS), disconnecting the synchronization from any connected devices and restarting the Wifi server. You can also refer to the steps in our handy set up and troubleshooting guides -

1. Wifi Sync Manual Setup guide
2. Troubleshooting guide

Hi @bu11etpr00f

I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I will be sure to inform you on this forum. Your patience in the meantime is appreciated.

SI-3022

Hi @paco

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is now working on fixing it, and soon a patch addressing this issue will be released. We appreciate your patience in the meantime.

Hi @Andy Lopez

Welcome to the Enpass Forums.

For troubleshooting purposes, please create a manual backup/set up synchronization on your device and then reinstall the app. If the issue persists, please share the below details with me and I’ll have this investigated for you -

1. The version of the Enpass app you are using on your device.
2. The cloud server you are using to synchronize your data. Try disabling the cloud server once and check if the app is still crashing?
3. A screenshot of any error occurring would be helpful.
4. On your Windows device, Enpass app should be generating a crash report when it closes. Kindly copy the full report and share it with me.

Hi @paco

I appreciate you sharing all the details with me. I have forwarded all the details to our dedicated testing team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3015