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Abhishek Dewan

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Posts posted by Abhishek Dewan

  1. Hi @flyingbirds

    After thoroughly investigating the web page you mentioned (https://qpay.credimax.com.bh/), it appears that this webpage does not have a password type field. Thus, Enpass is unable to display the 'Save as Webform' option in the Extension menu and auto-fill on this website.

    Our team has taken note of this behavior, and we are currently working on a workaround to address this issue. We appreciate your patience during this time.

    #SI-2617

    • Thanks 1
  2. Hi @Gerhard

    I completely understand your concern and let me quickly help you with this. When you get the prompt to save the password, you can save that password. In case that password is not accepted on the web page, you can re-enter another password, and Enpass will again prompt you to save/update.

    image.png.6e103521951d756d83325f64152a8525.png

    Now, after you have updated the password of an item and you wish to view the password change history of that item, right-click on the field’s value from the details screen → Click on the History.

    image.png.d44081d2fcb8e5b7be9687aa0dc29cd5.png
     

    Moreover, depending on the web page, you can also customize the recommended password from the password generator screen. For reference, please see the attached screenshot -

    image.png.ed68485d0d6de02fecfcc1ee9366ee0f.png

    • Like 1
    • Thanks 1
  3. Hi @Nathanael

    Thank you for the details.

    Having thoroughly investigated the behavior you reported with the team, it appears to be a problem with the Firefox Android application. We've also notified Firefox about this problem. We appreciate your understanding in this matter as we work with the Firefox team to resolve this issue.

  4. Hi @Nathanael

    I appreciate you sharing the video of the concern.

    To investigate the issue you are experiencing further, I'll require some additional information. Let me know the following details and I'll have this checked for you -

    1. What version of Enpass, OS, and browser you are using on the devices where you are experiencing this problem.
    2. When using Firefox, do you observe this behavior on all websites? Also, if there are any specific web pages, please share their URLs.
  5. Hi @100 Watt Walrus

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Remove the item you have saved in your Enpass app for the web page on which you face this issue.
    2. Then, enter your credentials on the login page of these same website. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      image.png.7dc4f9141e58486eb566ff7a8c9227ae.png
    3. Try autofilling again on the same web page , and let me know if it works for you.
  6. Hi @Fadi

    Thank you for letting us know about the issue you are getting on Enpass Chrome Extension after installing MacOS 12.2

    Let me quickly raise this to my testing team but before I do this, will need additional information from you -

    1. The version of the Enpass app (Store or Website), Enpass Extension, Chrome you are using.
    2. A screenshot of the error which is occurring would be helpful.
    3. Also, under the Chrome Enpass Extension Settings, please enable the Error logs and do share the same here.
    4. Do try to use other Chromium based browsers like Brave (to test if you are getting the same error while using Google Chrome).
  7. Hi @Nucleus_sapiens

    Welcome to the Enpass Forums!

    I will gladly have this investigated for you. Please share the below details with me, and I'll get this behavior checked with the team -

    1. The version of the Enpass app (Store or Website), OS, Enpass Extension, and browser you are using.
    2. Are you experiencing the same issue on any other browsers as well?
    3. A screenshot of the webpage in which you are facing the concern and also can you please share the URL.
  8. Hi @100 Watt Walrus

    I am happy to get this investigated for you, but I need some additional information. Please share the below details with me, so I can have this checked -

    1. The version of the Enpass app (Website or Store) and OS you are using.
    2. Do you observe this behavior when you edit items, create items, etc?
  9. Hi @masoud

    The above method I shared with you to save a new entry to Enpass can be used to add multiple fields as well!

    Another way you can autofill multiple login details is by first saving the details as Webform. When on the website, fill the fields you want Enpass to save and autofill.  Then click on Enpass extension on your browser -> Hamburger Icon(Menu) ->  Save Webform . This will save all the details as Webform . Next time during the autofill, please select the item of webform which you saved.

    image.png.42e252bc36cd8d695c4473078b6f3ce0.png

    If you could also share the link of the webpage and a screenshot of the fields you are trying to save and autofill, that would be great, as it would allow us to better understand and investigate the issue on our end.

  10. Hi @100 Watt Walrus

    For quick troubleshooting purposes, please uninstall the Enpass Extension from your browser, and then disable the Extension from your Enpass app by going to Enpass Settings -> Browser -> Extension -> Untick Enable Browser Extensions. Now, reinstall Enpass Extension for your browser from here and under the Enpass app settings, enable the Browser Extension.

    If the issue persists, then I'll require some additional information. Please share the version of the Enpass app (Website or Store), OS, browser and Enpass extension you are using and I'll get this checked for you.

  11. Hi @RyanMcneil

    Welcome to the Enpass Community!

    If you have a manual backup of your Enpass data stored on your Android device, you can restore your data using the restore option from Local Storage when you set up Enpass on your Android device.

    My understanding is that you are trying to synchronize your data between Enpass installed on your Android and desktop, correct? If that is the case, you can either sync your data via a cloud server or set up a Wifi-Sync server to maintain data synchronization between your devices. Otherwise, if you sync your Enpass files with a program, you will have to manually restore your database between your devices whenever you make changes, which could be troublesome.

  12. Hi @masoud

    For quick troubleshooting purposes, please try the below steps and let me know if they help -

    1. Remove the item that you have saved in your Enpass app for this web page.
    2. Then, on the login page of this same website, enter your credentials. Upon entering your details, you will see the option 'Add to Enpass' (please refer to the attached image). Click it, and the information will be saved to Enpass.
      image.thumb.png.ff07678fea07400c70c12c8e1237bb96.png
    3. Try autofilling again on the same web page, and let me know if it works for you.

    If the above does not help, please share the below details with me and I'll get this investigated -

    1. The version of the Enpass app (Can be found in your Enpass application's Menu-> Help -> About), whether you have downloaded the Enpass app from Store or our official website, Enpass Extension version (Can be found in your Chrome Settings -> Extensions -> Enpass Password manager).
    2. Could you please confirm the fields which are not autofilling for you on the mentioned web page?
  13. Hi @masoud

    Welcome to the Enpass Forums!

    I'll be happy to assist you with your query, but to do so, I require some additional information -

    1. Please share the version of the Enpass app (Website or Store), OS, Extension, and browser you are using.
    2. Could you please let me know the name of the websites where the autofill extension doesn't work for you?
    3. A screenshot of any error occurring/video capture showing this issue would be helpful.
    • Like 1
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