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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Shmanich

    Welcome to the Enpass Forums.

    Please ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.


    I would also suggest checking that you have the latest version of the browser installed, re-configuring the extension, and reinstalling it from here. You can also try unchecking the ' Authorize browsers with code signature only option ' in Enpass app Settings → Browser → Browser Authentication. Moreover, if you are using any VPN/Firewall/Antivirus application, please ensure that you have allowed access to Enpass.

  2. Hi @mrc247

    As previously mentioned, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

    Regarding the concern you are facing, could you please share the version of the Enpass app as well and I will let our dedicated team know.

  3. Hi @Elmmerman

    I can certainly understand your disappointment in this matter. Our development team is already aware of this issue and is working on a fix to resolve this concern. Unfortunately, I will be unable to share any ETA for the same but rest assured, I will be sure to update this forum regarding the fix in this case. Enpass appreciates your cooperation and support in the meantime.

     

  4. Hi @flyingbirds

    We were able to reproduce the bug on our end, due to which you are facing this reported issue on the Macrumours page.

     

    However, for the Netgear Admin page, the page was not accessible at our end from shared HTML as this looks like a Welcome page, and we expected a page of the admin panel where you are facing the issue. It’d be great if we get the HTML for the target page because that’ll help us best resolve the issue.

  5. Hi @mrc247

    We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. Moreover, for a faster response to your query, we recommend either creating a ticket on our email channel or our forums. It helps us to track the concern/query with ease meaning quicker responses from support. We appreciate your understanding in this matter.

  6. Hi @Alx

    I can certainly understand your disappointment in this matter.

    Our dedicated team is aware of this issue, and they are working on fixing it. Unfortunately, I will be unable to share any ETA at the moment. However, rest assured I will be sure to notify you regarding any updates on this forum. We apologize for any inconvenience caused to you in this case.

     

  7. Hi @all

    While we are working on fixing the reported issue, as a workaround, you can turn off the ‘Autofill on page load’ option for now. Here’s how you can do it -

     To disable autofill on page load in Safari:

    1. Click Enpass icon on the toolbar, then click the More (three-bars icon), and choose Settings > Browser Settings.

    2. Click the Safari Browser button to open a Safari page of Enpass settings.

    3. Turn off the Autofill on page load toggle.

      image.thumb.png.3416b2ce7241120574d8e0063c6a8ea9.png

  8. Hi @David Jameson

    If you are still facing this issue where you are synchronizing with your iCloud account and your old passwords are sometimes replacing the new ones, please follow the below troubleshooting steps -

    1. Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it, and after doing it, enable the synchronization again, first on the device with the most recent data and then on the rest of the devices.
    2. Please check and confirm that the time setting is set to automatic on all the devices and there is no time difference. If they are not, kindly set it to automatic.

     

    Let me know if the issue persists.

  9. Hi @firewally

    I can certainly understand your disappointment in this matter. Moreover, I would like to share that our dedicated development team is already aware of this issue, and they are working on fixing this bug. Unfortunately, I will be unable to share any ETA for the same but rest assured, I'm following up on this matter for you and will be sure to update this forum when a fix for this bug is released. We appreciate your cooperation in this case and apologize for any inconvenience caused to you in this case.

  10. Hi @Rojma

    My sincere thanks go out to you for sharing your valuable suggestions.

    In response to this request, I have referred it to our developers who are currently exploring its feasibility. Even though we have not yet received any specific version updates, this feature request may be included in future Enpass releases. Thank you so much for your support and patience.

    #SI-2554

  11. Hi @whoever

    While we are looking into the reported concern, please share the below details with us for a thorough investigation of this issue -

    1. Are you facing this issue with other browsers as well?
    2. Is this issue occurring on any particular websites or all of them? Kindly share a name of a few so we may investigate them.
    3. A short video showing this issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum).
  12. Hi @amarcruz

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. You can refer to the steps under Linux Section in this link to install on your system. If the issue persists, please share the below details with me, and I’ll have this investigated for you

    -

    1.     The version of the Enpass app and OS you are using.

    2.   Is the app crashing for you after a certain step, ie, after editing an Item, creating a new Item, etc? Or is it completely random?

    3.   Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing. Also share the cloud service you are using to synchronize your data.

    4.   Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

  13. Hi @Gary

    Welcome to the Enpass Forums.

    The easiest way to access your Enpass data on multiple devices is by synchronizing them. Please refer to the below steps on how to do so -

    Steps for your iMac device -

    You can set up cloud sync on your device by going to Enpass Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

    Steps for your new laptop -

    On the welcome screen of the Enpass application on your laptop, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your laptop.

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