Jump to content
Enpass Discussion Forum

Abhishek Dewan

Enpass team member
  • Posts

    1602
  • Joined

  • Days Won

    86

Posts posted by Abhishek Dewan

  1. Hi @miller0qqq

    From your comments, I understand you have purchased a new device and wish to synchronize your Enpass data from an already existing device on which you are using Enpass? If that is true, please try the below steps -

    Steps for your old device on which Enpass is already set up and running -

    You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

    Steps for your new/other devices -

    On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

    Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

  2. Hi @xeliw42651

    To set up synchronization across your devices, please try the below steps -

    Steps for your old device on which Enpass is already set up and running -

    You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

    Steps for your new/other devices -

    On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

    Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

  3. Hi @sgrienen

    Our dedicated development team is aware of the request for this feature and that they have also investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

    #SI-1335

  4. Hi @caspergsht42

    We certainly understand your disappointment in this matter and also appreciate your loyalty to Enpass, thank you for being with us for so long, and we sincerely hope that you continue to stay with us. We have worked diligently over the years to make Enpass the best Offline Password Manager. In order to enhance the security and services we offer and provide best in class support to our users, we introduced features like Breach monitoring and 2FA identification. Kindly refer to the following link to learn more about it.

  5. Hi @paulsiu

    To activate passkeys on your iOS device for Enpass, please refer to the below steps -

    1. The latest version of Enpass must be installed with iOS ver 17 and autofill with Enpass must also be enabled.

    2. Open the particular websites ( which supports passkey )and login with username and password .

    3. Go to settings page -> Navigate to login method -> Add passkey.

    4. Now Enpass will prompt to save the save passkey.

    5. Follow the screen instructions.

    For a visual guide on how to add a passkey in the iOS version of the app, I recommend checking out this blog, as it includes a helpful video that can assist you in this scenario.

    • Like 2
  6. Hi @maxXx

    Following an extensive investigation into this matter, we have effectively reproduced the identified bug. Our committed development team is currently focused on resolving this issue as a matter of utmost importance. Moreover, future updates will incorporate the required fixes for this glitch. We genuinely appreciate your understanding and cooperation during this interim period.

    • Like 1
  7. Hi @GyroFalcon

    Please try the below troubleshooting steps and share your findings with us -

    1. On the device on which you are facing this issue, create a manual backup of your Enpass data.

    2. Once done, erase the data from local that can be done from the main app settings → Advance settings → Choose erase everything

    3. This will delete the existing data locally. Then, setup Enpass again from welcome screen, try connecting the sync with the required cloud.

  8. Hi @Octapus

    Thank you for sharing the details.

    Regarding facing this issue on iOS devices, a fix has just been released under the new stable Enpass v6.9.3(iOS) which addresses this issue. Kindly update your app to the latest version and share your findings with us.

    As for facing this issue on Mac devices, I have shared the instructions to access the logs. Kindly follow them and share the logs with me.

×
×
  • Create New...