Abhishek Dewan

Hi @Djfe

Kindly share the below details with me and I'll gladly get this checked for you -

1. The version of the Enpass app and Extension you are using.
2. The URL of any other webpages on which you are facing this concern.

Hi @Aidan-K

We are looking into this concern for you but require some additional information in this case -

1. Total number of Vaults, Items and attachments you have saved in the Enpass app.

2. Any cloud service you are using to synchronize your data.

3. Is the issue happening with other browsers too?

Hi @all

The app may ask to register via credentials once after updating the app. We also recommend restarting the device and app. Let us know if this error is occurring multiple times.

Hi @Scarce Noodle

Please share the version of the Enpass app and iOS you are using and I'll get this concern checked for you.

Hi @miller0qqq

From your comments, I understand you have purchased a new device and wish to synchronize your Enpass data from an already existing device on which you are using Enpass? If that is true, please try the below steps -

Steps for your old device on which Enpass is already set up and running -

You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

Steps for your new/other devices -

On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

Hi @xeliw42651

To set up synchronization across your devices, please try the below steps -

Steps for your old device on which Enpass is already set up and running -

You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

Steps for your new/other devices -

On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

Hi @Jankete

Upon a thorough investigation of this concern, we would like to share that Enpass Inline Autofill options are not available for the Enpass portable build. If you wish to use Enpass inline menu, please download the build from Enpass website.

Hi @johnq

I appreciate you trying the steps and build I shared with you.

I have also forwarded your feedback to our development team so they may thoroughly analyze this concern and look into the request. As soon as I have more information on this matter, I will be sure to update this forum.

Hi @JuliusH4

To assist you better with your query, kindly elaborate a little more on the issue you are facing and also share the below details with us -

1. The version of the Enpass app and OS you are using on all your devices.
2. A screenshot of any error occurring would be helpful

Hi @sgrienen

Our dedicated development team is aware of the request for this feature and that they have also investigated its feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

#SI-1335

Hi @caspergsht42

We certainly understand your disappointment in this matter and also appreciate your loyalty to Enpass, thank you for being with us for so long, and we sincerely hope that you continue to stay with us. We have worked diligently over the years to make Enpass the best Offline Password Manager. In order to enhance the security and services we offer and provide best in class support to our users, we introduced features like Breach monitoring and 2FA identification. Kindly refer to the following link to learn more about it.

Hi @paulsiu

To activate passkeys on your iOS device for Enpass, please refer to the below steps -

1. The latest version of Enpass must be installed with iOS ver 17 and autofill with Enpass must also be enabled.

2. Open the particular websites ( which supports passkey )and login with username and password .

3. Go to settings page -> Navigate to login method -> Add passkey.

4. Now Enpass will prompt to save the save passkey.

5. Follow the screen instructions.

For a visual guide on how to add a passkey in the iOS version of the app, I recommend checking out this blog, as it includes a helpful video that can assist you in this scenario.

Hi @Aidan-K

Thank you for sharing the requested details.

I'm discussing this case with our dedicated team and will get back to you soon with an update.

#SI-3504

Hi @caspergsht42

Along with the subscription licenses, we still offer One-Time Premium licenses as well! Kindly refer to this link to know more about the different licenses we offer.

Hi @maxXx

Following an extensive investigation into this matter, we have effectively reproduced the identified bug. Our committed development team is currently focused on resolving this issue as a matter of utmost importance. Moreover, future updates will incorporate the required fixes for this glitch. We genuinely appreciate your understanding and cooperation during this interim period.

Hi @Djfe

After conducting a comprehensive analysis on our part, we would like to clarify that the issue does not originate from Enpass but rather from Firefox.

Hi @Sigan

Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

Hi @Jankete

I have forwarded this concern to our dedicated team and they are investigating this concern on your behalf. As soon as I have any updates on this matter, I will be sure to notify you. Your patience in the meantime is greatly appreciated.

#SI-3503

Hi @maxXx

I appreciate you taking the time and sharing all the details with me. I'm discussing this case with our dedicated team and will get back to you soon with an update. Thank you for your patience in the meantime.

#SI-3502

Hi @all

A fix has just been released under the new stable Enpass v6.9.3(iOS) which addresses this issue. Please do try updating the app and share your feedback.

Hi @GyroFalcon

Once you enable the synchronization, any changes you have made on either of the devices should be visible on all your devices.

Hi @Aidan-K

Kindly share the below details with me and I'll get this checked for you -

1. The version of the Enpass app, browser and Enpass Extension you are using.
2. The URL of all the webpages on which you are facing this concern.

Hi @vivek

I would recommend referring to the below forum as I feel it would be very helpful in this situation -

Otherwise, create a manual backup of your data and then try reinstalling the app.

Hi @GyroFalcon

Please try the below troubleshooting steps and share your findings with us -

1. On the device on which you are facing this issue, create a manual backup of your Enpass data.

2. Once done, erase the data from local that can be done from the main app settings → Advance settings → Choose erase everything

3. This will delete the existing data locally. Then, setup Enpass again from welcome screen, try connecting the sync with the required cloud.

Hi @Octapus

Thank you for sharing the details.

Regarding facing this issue on iOS devices, a fix has just been released under the new stable Enpass v6.9.3(iOS) which addresses this issue. Kindly update your app to the latest version and share your findings with us.

As for facing this issue on Mac devices, I have shared the instructions to access the logs. Kindly follow them and share the logs with me.