Anshu kumar

Hey @steveF,

Sorry for the trouble you are going through.

Please share some more info so that I can help you better.

• On which device (along with OS version) are you using Enpass?
• Which Enpass and Enpass extension version are you using?
• Which Opera version are you using?
• Are you facing the same problem with other browsers too?

Thanks for your co-operation.

Hey @MacFreek,

Sorry for the trouble you are going through.

Please share some more info so that we can investigate where the problem could be.

• Which Enpass version (Downloaded from Enpass website or App Store) are you using?
• Screen resolution of both Monitors?

Thanks for your co-operation.

Hey @misteurz,

Thanks for writing in.

Currently, we don't have any immediate plans to add support in Opera Touch. Meanwhile, you can use Enpass keyboard to autofill.

Thanks!

Hey @minom,

Thanks for writing in.

Actually, the Pro upgrade for Enpass needs to be bought separately for different platforms, as purchasing Enpass on one platform will not let you use the full version on another platform because of the platform specific restrictions. For example, all the purchases on the Play Store are managed by Google and will not be accessible on iOS, Mac or Windows Store. If Enpass would have been online and subscription-based software then we could have shared your account details across platforms to enable the full version. You can check more about the Enpass Pricing here on our website.

Thanks!

Hey @HQJaTu,

Sorry for the trouble you are going through.

It would be a great help if you can share the demo account of your WebDAV via PM so that we can investigate where the problem could be and try to fix asap.

Thanks for your co-operation.

Hey @andrep182,

I would like to share the details of how works the Enpass in search of the items. It searches by the three ways by Title, Fields, and Password. For more information please visit our user manual. If the problem persists, please let me know the following so that we can check.

• Which Enpass version are you using?
• The number of items and vaults in Enpass?

Thanks for your co-operation.

Hey @Chris2011,

Please let me know on which device (along with OS version) are you using Enpass also please share the Enpass purchase receipt via PM so that I can help you better.

Thanks!

Hey guys,

I'm really sorry for the trouble you are going through.

Our QA team is looking into this issue and I will keep you update once I hear from them.

I appreciate your patience.

Hey @cbruno,

Thanks for writing in. 

Currently, Enpass doesn't have the option to hide the Menu bar. However, I have noted it down and forwarded to the concerned desk for further consideration.

Hey Guys,

Sorry for the trouble you are going through.

There might be some technical issue with the app store so please wait for some time and try again. 

Thanks for your co-operation.

Hi @Gvin,

I really appreciate you for exploring the app and giving time in finding all these valuable feedback. I have noted it down and forwarded to the QA team so that they can look at them.

On 5/31/2019 at 6:08 PM, Gvin said:

BUG 4 - Change category

On desktop, "Change Category" does nothing.

Can you please explain the scenario bit more exactly what problem are you facing while changing the Categories so that I can help you better.

Thanks!

Hi @Sivakumar K,

Sorry for the trouble you are going through.

Please follow the steps below and let us know if the issue gets resolved:

1. Log out from Windows Store.
2. Sign in with the Mircosoft account that you used to purchase the app earlier.
3. Open Enpass app and let us know whether the Pro version is restored or not.

If the problem persists, kindly share your Enpass purchase receipt via PM so that I can help you better.

Thanks!

Hey @Max Weißböck,

I'm really sorry about the trouble you are going through.

To investigate further on this issue we want a little input from your side so please let me know the following:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• A version of mSecure and its default language?

Thanks for your co-operation.

Hey @IceTrailer,

Thanks for your suggestion.

I have noted down your suggestion and forwarded to the concerned desk for further consideration.

Thanks!

Hi @qvarq,

Sorry for the trouble you are going through.

For quick troubleshooting please re-connect the Google Drive from Enpass settings. If the problem persists, please let me know are you using the proxy/firewall.

Thanks for your co-operation.

Hey @davidc,

I'm really sorry for the inconvenience caused to you.

We have tested this issue in our lab and were you unable to reproduce it. However, one possible reason for the problem you are facing might be because of the fact that Enpass doesn't import trashed data from 1password 1pif. 1Password exports vault data as well as trashed data when you try to export all the data in Pif format. But in Enpass we don't import trashed items. I would request you to check if there are items existing in the trash folder? If so please move it to the main vault and then export the data. Also, please let me know on the category of items that are lost so that we can investigate further.

Thanks for your co-operation.

Hey @PeterTheBike,

No! However, I have forwarded your feedback to the concerned desk.

Thanks!

Hey @mcampbel123,

Sorry for the trouble you are going through.

Please follow these troubleshooting steps and let me know if the problem persists.

• Open Enpass --> Go to Advanced Settings --> Apply function Erase Everthing.
• Now open Enpass and then import data.

Hope this helps!

Hey @TheGavin,

Sorry for the trouble you are going through.

It seems that you are using two different versions of Enpass, if so please take the backup of Enpass data and uninstall the one Enpass and check.

Hope this helps!

Hey @Jim,

Sorry for the trouble you are going through.

After clicking on the Allow button please tap on the Redirect button manually if you haven't tried it yet and check.

If the problem persists, please follow these steps and share your findings.

• Create an empty keychain with the same master password with which you are using previously.
• Now Go to Enpass settings --> Vaults --> Tap on Primary --> Enable Sync and share your findings.

Thanks for your co-operation.

Hey @bb12,

Thanks for writing in.

I would like to share that the Tag is already shorted in Alphabetical order on all supported platform. Can you please share the screenshot from where you want to short the Tag in Alphabetical order so that I can help you better.

Hey @Brian Mason,

Sorry for the trouble you are going through.

Please let me know on which platform have you purchased Enpass and on which platform do you want to restore the purchase so that I can help you better.

Thanks!

Hey @IceTrailer,

Thanks for your suggestion.

16 hours ago, IceTrailer said:

Is there such a feature planned in your roadmap (@enpassteam)?

Sorry to say no! However, I have noted it down and forwarded to the concerned desk for further consideration.

Hey @Volodymyr,

Sorry for the trouble you are going through.

Can you please explain the scenario a bit more exactly are you facing this problem when you login Google Drive in any browser or Enpass itself. If possible please share the screenshot.

Thanks for your co-operation.

Hey @Guno,

Sorry for the trouble you are going through.

We have fixed some issue and release a beta version of Enpass v6.1. It would be a great help if you can try the beta version of Enpass and let me know if the problem persists.

Thanks for your co-operation.