Garima Singh

Hey @Oceanwaves Sorry for the trouble you are having. Thanks for reporting this issue. I have shared your inputs to the team. Hopefully, an update for Enpass will be released soon in which we've significantly improved auto-fill feature. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks.

Hey @Lele78 Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data on any device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!

Hey @CLC Thanks for writing back. To check if Enpass have an internet connection, please follow these steps: 1. Right-click on the password field in the item → Select Check if Pwned from the options menu. 2. On the next screen, you’ll see a message to validate the operation. Click Continue and check if it successfully gives output or showing any error message. Please also let us know the following details so we can help you better: Are you able to register on any other device? Thanks for the co-operation.

Hey @Anton Popov Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you able to access all Enpass data on any of the two devices? Thanks!

Hi @100 Watt Walrus Thanks for reporting this issue with the attached details. I would like to share that this is a known bug and we have assigned it to the Dev team for a fix. Thanks for your co-operation.

Hi @sillieidiot Thanks for using Enpass and welcome to the forum! We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hey @100 Watt Walrus Thanks for sharing the details. I have shared your inputs to the QA team for further testing. Thanks for your co-operation.

Hi @CLC We are sorry for the inconvenience caused to you. It seems that any third-party app is blocking Enpass to connect with internet. Please let us know are you using any proxy/firewall or Antivirus, which is blocking Enpass to establish connection to the internet. Thanks.

Hey @Oceanwaves We are sorry for the inconvenience caused to you. Please try changing the default browser on the Ubuntu device and then try to restore the data from Google-drive cloud. If the problem persists, please share if you are able to access all Enpass data on any other device? Thanks!

Hi @ride2liv Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. If possible, please share the screenshot of Enpass version. Thanks for your cooperation.

Hey @Martijn;) Thanks for writing back. I have shared your inputs to the team. Hopefully, an update for Enpass will be released soon in which we've significantly improved auto-fill feature. Thanks for the co-operation.

Hey @Molerat, I am glad to know that the problem has been resolved. Thanks for notifying and sharing your inputs.

Hey @Molerat Welcome to the forum! To create or add vaults in Enpass, please go through this step- Open Enpass > Click on 'Settings' > Tap on 'Create a vault'. Also, you can refer to this link of our user manual. Also, I would like to share that multi-vault feature of Enpass in any mobile platform requires Enpass premium license. To know more, refer to this link. Thanks.

Hey @Captain_Eric We are really sorry for the trouble. We are investigating the issue and looking for a fix. Meanwhile, if possible, you can help us with the inputs using the below method- Disconnect sync from all the devices. Download the debug version of Enpass from this link for Windows device. Now open Enpass --> Settings --> Advanced --> Logs --> Enable it. Now sync with One-drive. When you receive an error code --> Go to Advanced settings --> Logs --> Copy the Logs in any text editor and share with us on support@enpass.io. Thanks for your co-operation.

Hey @JohnW Thanks for sharing the details- We are investigating the issue and looking for a fix. Meanwhile please follow the above quoted steps and share your findings with us. Thanks for your co-operation.

Hey @someenpassuser Apologies for the inconvenience. Our Dev team is looking into this issue. Will let you know once we receive any update from the team. Thanks for the co-operation.

Hey @100 Watt Walrus Sorry for the trouble you are going through and thank you so much for the explaining the scenario in detail. To check further on this issue, we want little input from your side so please let us know: Total numbers of vaults and which cloud services you are using to sync the data? Number of identical items showing in each vault? One of the possible reasons might be these items (which you have mentioned) have more than one password field. To investigate further on this issue can you please open these three items one by one in edit mode and check if they have more than two password fields. Or please click on the "Show Webform" of each items on the info page and check if there is any password field having a similar password. Thanks for your co-operation.

Hey @hanspeterjost Willkommen im Forum! Führen Sie die folgenden Schritte aus, um die Enpass-Daten aus der Cloud wiederherzustellen: Öffnen Sie Enpass (der Bildschirm Neuer Benutzer / Bestehender Benutzer wird angezeigt) -> Klicken Sie auf Aus der Cloud wiederherstellen, mit der Sie die Daten synchronisiert haben -> Melden Sie sich beim Cloud-Konto an -> Klicken Sie auf Weiter -> Hauptkennwort eingeben (gleich) Sie verwenden zuvor) -> Tippen Sie auf 'Weiter'. Führen Sie die folgenden Schritte aus, um die Enpass-Daten aus der Sicherungsdatei wiederherzustellen: Öffnen Sie Enpass (Begrüßungsbildschirm wird angezeigt)> Klicken Sie auf 'Vorhandene Daten wiederherstellen'> Klicken Sie unter Sicherungsdatei auf 'Lokaler Speicher' -> Wählen Sie den Speicherort und den Ordner der Datei aus (die Sie lokal gespeichert haben) -> Klicken Sie auf Weiter - > Geben Sie das Hauptkennwort ein (das gleiche wie zuvor) -> Tippen Sie auf 'Weiter'. Lassen Sie mich wissen, wenn Sie weitere Fragen haben. Vielen Dank.

Hey @ChrisS Thanks for writing back. Please revert us back if the problem you facing occurs again. Thanks for the co-operation.

Hey @ride2liv Welcome to the forum! We are sorry for the inconvenience caused to you. Please share some more info so that we can check further- On which device and OS version are you having this issue? Which Enpass version are you using on all of the devices? Are you able to access Enpass data on any other device? A screenshot of the issue, if possible would be great. Thanks.

Hey @User123 Welcome to the forum! I would like to share that the introductory price of the Enpass premium subscription is for the new users only. To know about Enpass pricing, you can refer to this link. Thanks.

Hey @ChrisS Sorry for the inconvenience. While our team is investigating the issue. Could you please confirm if you enabled all three options in Enpass general settings and share the findings with us. Attaching screenshot for your reference. Thanks.

Hey @100 Watt Walrus Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Will get back to you once we receive any update. Thanks for your co-operation.

Hey @100 Watt Walrus Thanks for letting us know. Please notify the same issue to us if it comes again along with the screenshot of Enpass Auto-lock setting page so that we can check further. Thanks for the co-operation.

Hey @100 Watt Walrus Thanks for writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!