Garima Singh

Hey @TonyB Welcome to the forum! Please share the following details so that we can investigate where the problem could be. On which device (along with OS version) are you using having this issue? Please share the screenshot of the greyed out screen? Thanks

Hey @Matt Miller Thanks for the patience. Unfortunately, our QA team could not reproduce the issue. Please share the below details so that they can investigate it again: Size of the Enpass database? Whether Vault is synced to any Cloud. If yes, then which cloud? Whether all 4 PCs being used are synced to the same common cloud account? At which point/scenario, app is getting hanged and how frequently? Thanks.

Hey @fantasista Thanks for the patience. Could you please share the Exact URL of WordPress you are using along with System and Enpass language so that we can investigate it again. Thanks.

Hey @Eli Could you please try re-installing the browser and let us know if the same issue occurs on the same. Thanks for the co-operation.

Hey @Kissnoforg Welcome to the forum! Please share the device detail along with OS version on which you have imported the data? Also the Enpass version so that we can investigate the issue better. If possible, please share the screenshot of the issue as well. Thanks.

Hey @Maxsi, Could you please share some more detail of the issue along with the Enpass version so that we can assist you better. A screenshot of the issue, if possible would be great. Thanks.

Hey All, Can you please share the demo account of the WebDAV so that the team can check further. Thanks.

Hey @Maxsi Thanks for your patience. Unfortunately, we don't have any plans to support Windows XP in the near future. Even though Microsoft has already ended support for it which have mentioned in this link. Thanks for the understanding.

Hey @Roobert Thanks for notifying us and sorry for the delay in response. I m glad to know that you have managed to resolve the issue by yourself. Thanks.

Hey @FormatC Welcome to the forum! Unfortunately, Apple does not allow you to make any other browser your default web browser on your iPhone. Safari is tightly integrated into the Apple operating system, and cannot be changed — at least not in the current version of iOS. However, you can use other browser by adding it to your iPhone's Dock. Thanks.

Hey @Maxsi Thanks for sharing the details. I have noted down this issue and notified the concerned team to look into it. Thanks for your co-operation.

Hey All, Thanks for the patience. While investigating the problem we have found that clicking on the cross button (X) or cmd+w won't kill the app, it will just minimize it. It's the default behavior of the OS and the same is in all other native apps. You have to use the Cmd+Q button to completely close the app. Thanks for the co-operation.

Hey @Eli Thanks for sharing the screenshot and we're sorry for the inconvenience. Please follow these steps and then run this command and share the logs. Open Enpass --> Now click on Enpass extension icon visible on your preferred browser --> It will throw Enpass connection error. Now open the terminal and then run the following command: lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation.

Hey, @FirecrackerBE Thanks for writing back. Please reinstall the extension and check. If issue persists, please try re-installing Chrome and share the findings with us. Thanks.

Hey @Roobert Thanks for writing to us. Yes, you can sync your old vault of imac to current vault of iPhone via Sync. To do so, please follow the step- Open Enpass on your old imac and go to Enpass settings --> Vaults --> Select the vault(which you wish to sync with iPhone) ---> Select 'Set up Sync' and choose a cloud details to sync your database. Enter your cloud details, follow the instructions and wait till the sync is done. Now open Enpass on your iPhone --> Go on 'Vaults' --> Select the vault (which you wish to sync with imac) ---> Select the cloud (as in Step 1) from which you had enabled sync on your imac. Once the sync is done, all your databases from imac will be restored in your iPhone. Thanks!

Hey @Havock94 & @Whitey Sorry for the trouble you are having. We appreciate your patience all the while. Our QA and dev teams confirm the issue is fixed in the latest release. Could you please update Enpass to the latest version on your system and check if the WebDAV sync works? Please let us know if you face any difficulties along with the below details- On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? On which device you are having this issue? Please share a screenshot of the error/issue if possible? Thanks.

Hey @Matt Miller Sorry for the inconvenience causing to you. I have noted down the issue and forwarded it to the concerned team to look into this. Thanks.

Hey @jncolin Sorry for the inconvenience causing to you. I was able to find a support ticket you created and have reverted you on the same. To prevent duplication of efforts, please revert on the same if you have any concerns. Thanks.

Hi @T1m Welcome to the forum! Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the amazing suggestion!

Hey @Maxsi Sorry to hear that. Could you please try the solutions provided here and if the problem persists, please share the exact version of Windows device so that we can try reproducing this issue at our end. Thanks.

Hey @sixdas @Stefan Weber Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. @Stefan Weber Please follow this method to restore the backup file of the vault you created and saved locally- Open Enpass> Go to ‘Enpass settings’ --> Tap on 'Vaults'--> Create a new vault by clicking on '+' --> Click on ‘Local storage’ under Backup file --> Select the location and folder of file(which you saved locally) --> Click on Continue --> Enter master password (same you using previously)--> Tap on 'Continue'. Thanks for the suggestion!

Hey @Rudi Thanks for writing back. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!

Hey @kranate Sorry for the inconvenience caused to you. I would like to share that when you purchase the Enpass license from any Store then the Store doesn't share with us the purchase receipt so we are unable to identify. However, you can refer to this link to locate the purchase receipt of Enpass and share it at support@enpass.io. Thanks.

Hey @Regismail Thanks for reporting this issue. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks.

Hey @Maxsi Thanks for writing back. Please follow the below steps and share the findings with us- Extract EnpassPortable v6 zip and go to "EnpassPortable_6.x.x\Windows\Program Files\VCRuntimeDlls.zip" Now Extract contents from folder VCRuntimeDlls.zip and copy all the dlls. Paste dlls in the folder "EnpassPortable_6.x.x\Windows\Program Files\" where EnpassPortable.exe already exists. Now try running the EnpassPortable.exe If the problem persists, please revert us back. Thanks.