Garima Singh

Hey @mattias You can keep using your primary vault as it is, for specific sharing purpose you can create a new vault and sync it with your Nextcloud WebDAV server. You can do same for your other Enpass installations and sync their respective vaults with same Nextcloud WebDAV server. To know about sharing a vault, please refer to this link. Step 1- First, you’ll need to sync the newly created vault in Enpass. To do so, follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults--> Create a new vault by clicking on '+' --> Select ‘Set up Sync’ and choose a cloud account. Enter your cloud account details, follow the instructions and wait till the sync is done. Step 2- Share the cloud login credentials and vault password with the members you intend to share the vault with. Step 3- Now the other team members can restore the vault data by creating a new vault in Enpass from Settings and restore the data via sync using the same cloud account as in Step 1. To do so, please follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults--> Create a new vault by clicking on '+' --> Click on Restore from the particular cloud --> Login the cloud account--> Click on Continue --> Enter master password (same you using while creating the vault)--> Tap on 'Continue'. Note- 1- Any changes in the vault will remain in sync as long as none of the team members disconnects the sync on their devices. 2- Every person having access to the vault has full permissions to read, write (delete) any item from the vault, or even change the vault password as you can’t set any sharing attributes or access permissions. You need to share the password of the vault which you’re sharing with other users. You’ll have to share the login details of the cloud account with each user you want to share the vault with. Note: We recommend creating a separate cloud account for sharing vaults to protect personal cloud account’s privacy. Thanks.

Hey @Skydexter Thanks for writing back. Please send the logs at support@enpass.io along with link of this forum post. Thanks for the co-operation.

Hey @Gabriele Welcome to the forum! Sorry for the trouble you are going through. Please have a look at this link of forum post and let us know if you have any query. Hope this helps!

Hey @remd Thanks for writing back. Please note that our team is already working towards a fix. However, we’re not sure of a specific timeline when this will be fixed. Please stay tuned and co-operate with us. Thanks for the understanding.

Hey @Lugotal Thanks for sharing the details. I have shared the inputs to the concerned team to look into the issue. Thanks for the co-operation.

Hey @qalisto Our team is not able to reproduce the issue. Please share the following details so that we can investigate it better: Number of items and attachments in the vault. Create a dummy vault and add some sample items. Now check if export works for this vault. Please try different formats and let us know if they are working. Check if the backup of the vault is working or not? Thanks.

Hey @Markbe & @electrolund& @Lugotal Please share the below details: 1. Number of Vaults? 2. Vaults synced to clouds or not? 3. Backup file size? 4. Number of attachments? 5. Windows OS version? Thanks.

Hey @wurzelserver Thanks for writing to us. We appreciate your concern on the support for Vivaldi Android app. Please note that we already have a feature request for the Vivaldi support aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. If you have any other queries, please let us know. Thanks for the co-operation.

Hey @Mark H Welcome to the forum! You can transfer the key-file from one device to other using any means (mail or using Enpass), save it in a secure location and then add it in the Enpass. To do so, follow the steps- Open Enpass ---> Setting ---> Security ---> Change Master password ---> Set 'Master password' --> Select 'Advanced' ----> Add keyfile ---> Select the location > Done. For more details, please refer to this link to our user manual page. Thanks.

Hey @Jochen Thanks for notifying. I am glad to know that the problem has been resolved.

Hey @Pete Judge from Germany Thanks for using Enpass and writing to us. Yes. We're in the process of releasing the next Enpass portable version very soon. Please stay tuned for further updates.

Hey @mattias Thanks for writing back. Yes, absolutely. You can ask your family to register the Enpass using the same email account with which you have purchased Enpass and then create their own vault and also you can share a vault with everyone. To do so, please refer to this FAQ. Hope this answers your question.

Hey @Chaslington, Thanks for notifying us. I am glad to know that you have managed to restore the data yourself. Thanks!

Hey Guys, We are sorry for the inconvenience causing to you. Our QA team has reproduced the issue and now our Dev team is working on to towards a fix. Hopefully, a fixed version will be available soon. Thanks for the co-operation.

Hey @rednewsch, We are sorry for the inconvenience causing to you. Our QA team has reproduced the issue and now our Dev team is working on to towards a fix. Hopefully, a fixed version will be available soon. Thanks for the co-operation.

Hey @Stanford Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hey @Stanford Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hey @qalisto Thanks for reporting this issue. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hey @Daniel_Daniel Thanks for notifying us. I have shared your inputs to the concerned team. Thanks for the co-operation.

Hey @chnandler_bong and everyone Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Till then please cooperate with us. Thanks for understanding!

Hey @Gwen Prill Sorry for the trouble. We're finding the cause for this behavior. We'll update as soon as we have a fix. Thanks for the co-operation.

Hi @Sam da Welcome to the forum! You can try using Enpass Portable. Please download Enpass portable from here. If you have access to USB on the office laptop, you can save the database in USB.

Hey @benuetzer Thanks for writing back. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hi @Jochen We are sorry for the inconvenience caused to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists, please let us know the following so that we can help you better. Are you getting this issue on macOS 10.14.5? Which Enpass and Enpass extension version are you using? Which Firefox version are you using now? Have you recently made any changes? Thanks!

Hey @Rojma Thanks for sharing the details. I have forwarded this issue to the QA team to look into this. Thanks for the co-operation.