Garima Singh

Hi @BeardedOldMan Thanks for sharing the inputs. I would like to share that the issue has been reproduced by our QA team. Now, the same is forwarded to the Development team to look into. Thanks for the co-operation.

Hi @RobertS, Welcome to the forum! Please convert your .xml file in .CSV format and then go through this FAQ to know how to import. Also, you can refer this FAQ to import the data of Enpass v5 to Enpass v6. Please revert us back if you have any concerns. Thanks.

Hi @Thejoe Thanks for sharing the details. I have noted down this issue and notified the QA team to look into it. Thanks for your cooperation.

Hi @kellybrf Thanks for using Enpass and writing to us. Our team has already started working on the exclude passwords implementation. I guess, we'll have to wait till this is released in the upcoming versions.

Hi @Niku Welcome to the forum! Sorry for the inconvenience causing to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists, please let us know the following so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Thanks!

Hi @NetWeb Welcome to the forum! What Enpass version are you using? If you haven't tried the latest version 6.4, which is presently in Beta, please install Enpass Beta and check if the same issue persists.

Hi @JeffB Thanks for writing back. I have found a support ticket you created. To prevent duplication of efforts, let's continue there. Thanks for your co-operation.

Hi @FishBed Welcome to the forum! To know how to share a vault with your wife, please refer to this FAQ. Let us know if you have any queries along with the Enpass version using on each device. Thanks.

Hi @Hidulf Welcome to the forum! In our latest release, version 6.4, we’ve made few architectural changes in how Enpass communicates with OneDrive APIs on setting up cloud sync. For more details, please go through this link. To restore the data in a single folder of one-drive, please refer to this link. Thanks.

Hey @SWFD Thanks for writing back. Yes. For more details, please refer to this FAQ. Let me know if you have any other queries. Thanks.

Hi @migoblu The mobile version of Enpass presently does not support import(export either) functionality. You could set up cloud sync in Enpass to share data between your PC and Android device. Additionally, if you refrain from setting up cloud sync, try WiFi restore. Connect your mobile and PC to the same WiFi and network. In Enpass on mobile, create a new vault and choose to Restore over WiFi. Follow the steps on the screen. For more details, please refer to this link. Thanks.

Hi @hans peter I have made a screenshot for you to uninstall the Enpass app. Please follow the same as per the attachment and let me know if you have any concerns . Thanks.

Hi @skb Welcome to the forums! Unfortunately, ordering category in Enpass is not available. However, we've taken this forward for discussion. You can, however, use the option to order the items in a sequence. To do so, you could use the 'Sort By' feature. For more details, please go through this link of the user manual. Thanks!

Hi @ff_ay Please follow the below steps and share the findings- Go to Home > Show hidden files using Ctrl+H > Navigate to .bashrc > Open it in edit mode using a text editor > Append both lines at the end of the file and restart the system. Thanks.

Hi @SWFD Thanks for clarifying the details @Fabian1 As mentioned above, syncing and registration are independent. Also, I would like to share that you can change your registered email address if you wish. To do so, please go through this FAQ. Thanks.

Hi @Brian Please follow these troubleshooting steps and let me know if the problem persists. Turn off the sync from all devices. Open Dropbox in any browser --> Open Enpass folder --> Select vault.enpassdbsync file --> Rename it as oldvault.enpassdbsync. Now open Enpass and enable sync. Hope this helps!

Hi @pratheep Thanks for sharing the details. The reason you are getting last used time below title/name instead of user name is that you have sorted by 'Created time' instead of 'Title/Frequently used/Recently used'. Please change the 'sort by' option and let me know if you still face any issue. Thanks.

Hi @Davee Unfortunately, we won't be able to help you to recover/extract the lost backup file. However, if you wish to restore Enpass database, please let us know: If you had synced Enpass data before with any of the cloud. If you are using Enpass on any other device. Thanks.

Hi @hans peter Welcome to the forum! Uninstalling the Enpass app is similar to uninstalling other apps on a Windows device. If you wish to delete or reset Enpass database, please check this FAQ. Please let me know if you have any further queries. Thanks.

Hi @pratheep Welcome to the forum! Unfortunately, from your comment, we could not quite understand what problem you are facing. Please share the below details so that we can assist you better. A screenshot, if possible would be great- On which device and OS version are you using Enpass? Which Enpass version are you using? Can you please let me know on which website are you facing this problem? Thanks!

Hi @Zeke We are sorry for the inconvenience caused to you. Please follow these troubleshooting steps and let me know if the problem persists. Turn off the sync from all devices. Open OneDrive in any browser --> App --> Open Enpass Folder --> Select vault.enpassdbsync --> Rename it as oldvault.enpassdbsync. Now open Enpass and turn on the sync. Hope this helps!

Hi @portboy We understand your urgency with the release of a stable version of portable. However, we don't have a tentative release date yet, but we will try our best to release it in 2020. Thanks

Hi @Serik Welcome to the forum! To restore Enpass purchase, please follow the below steps- Open Enpass --> Click on ‘Settings’ --> Go to Account ---> Click on the email account and use the same email account to register with Enpass with which you purchased Enpass app earlier and follow the instructions. If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same email account from which you purchased/registered the Enpass app. If that doesn't help, please share the Enpass purchase receipt at support@enpass.io so that we can help you better. Thanks.

Hi @PWManager Welcome to the forum! Method 1- Old primary data will get deleted from the drive and everywhere: For iCloud sync, Enpass uses the Cloud kit, which saves the data internally. It's hidden, and only the Enpass app can access its data collected in iCloud. There is no direct way to delete the data of Enpass App from the iCloud. To delete iCloud data of the primary Vault, please follow these steps: Make sure to take the backup of secondary vault data only and save it locally. (If you don't want to keep data of any other vault) Please disconnect sync from all your devices. While disconnecting sync from Linux mint device, you will have the option "Also, delete data from iCloud" Enable it (make sure that hidden data is also deleted from the drive) and click on the Disconnect button. (Once you do, your old primary synced data will be deleted from the iCloud drive) Now reinstall Enpass in the Linux and restore the data(data of secondary vault) saved locally. Now Reconnect sync with iCloud on all your devices. Method 2- Old primary vault data will be available in the primary vault along with secondary vault data: You can move the item of secondary vault in primary vault once you select the particular vault(instead of All Vaults) from the top left. To do so, please follow the steps mentioned below: Select the secondary Vault and then select the item which you want to move (you can also use Ctrl+A to select entire item of the vault) --> Right click and you will get the option to 'Add to vault' --> Select the vault in which you wish to move ---> Tap on 'Move'. I hope this helps!

Hi @Area Apologies for the unpleasant experience while 1Password import. Kindly share the 1Password version and the Enpass version you're using. We do have some thoughts about how to address this difficulty. Moreover, we will be releasing a new version of Enpass soon, in which we have fixed some of the issues related to import. Thanks.