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Hey @Tim j, Welcome to the forums! Sorry to hear that! Make sure you're using the updated Enpass version. If the issue persists, please share the Enpass version and the device details like model, OS version where you're facing this issue. Thanks.

Hello @tomul and @Kasey00, Thanks for joining the forums and sharing your concern. We regret the inconvenience. It seems that you were earlier using Enpass version 5 on your phone. Enpass 5 had a different architecture and the internal directory structure to sync data over cloud. When you enable sync on the latest version, Enpass 6 itself doesn't recognise the old sync file (our bad for not implementing this) on the same cloud account. Please follow the instructions on the help article here to restore your old data. Thanks.

Hello @Fabian1, That's certainly a valuable feature to share customised templates with others. We've forwarded your word to the concerned team for thoughts on this. Thanks.

Hello @Vincent91, Thanks for reporting your concern on the forums. It seems that you were earlier using an older version of Enpass (version 5) that creates a file with extension walletx on the cloud. However, with Enpass ver 6, there are architectural and nomenclature changes to the file extensions on cloud. You are now running Enpass version 6 on your devices, and with Enpass ver 6, the sync data is no longer visible to the plain sight of user in Google Drive. The cloud data is hidden in Google Drive, however, in Dropbox, the sync data is visible under Apps/Enpass directory. Thanks.

Hello @logicinu, Welcome to the forums. It seems Enpass is picking wrong scale factor for your display. Run the commands listed under Linux OS on our help article here. Check if this resolves the display problem. Thanks.

Hello @Eugen Beugen, Welcome to Enpass forums. You can unhesitatingly activate full access on your iOS device with your earlier Android purchase. To do this, first register a valid email in Enpass on the Android device. Once you link your purchase to an email, use the same email in Enpass on your iOS device to access the Pro features. For more help, please visit the help page here. Thanks.

Hey @Baviaan and @Fabian1, Thanks for providing your feedback. We've taken note of your suggestions and forwarded to the concerned team for their thoughts and inputs on implementing the above. Thanks.

Hey @timcricket, Welcome to the forums! To change icon of an item in Enpass, in the edit menu of the item, left click on the icon to choose website icon or the default icon. However, if you wish to delete the custom icon, click on the particular custom icon in Choose icon menu and you'll find an option to delete the custom icon. Thanks.

Hello @Steph@n, Thanks for explaining the problem details. We'd been busy identifying the issue and look for a solution to them. Enpass currently doesn't support auto-fill of the identities that have been imported from other PW managers. You can, however, create a similar identity within Enpass and auto-fill. We acknowledge your feedback and thank you for highlighting this. Our team has started working on the vulnerability and we'll be releasing a fix for this in the forthcoming updates. Let us know if you have any other suggestions. Thanks.

Hey @Deftoned762, We tried but weren't able to reproduce the issue with OneDrive sync on our Linux machines. Could you try running the command sudo apt-get update on your Linux system, and check if the OneDrive sync works. Thanks.

Hey all, Microsoft has officially announced the launch of the "stable" version of its new Edge Chromium browser for both Windows and Mac platforms today. We are glad to inform that Enpass browser extension is fully compatible with the latest release of Edge browser. You can install the Enpass browser extension for Edge from the download page here. If you face an issue or would like to share any feedback, feel free to comment on the forums. Thanks.

Hey @MadeMyDay, Thanks for reporting this issue. We've started working on it and look for the bug causing the issue. We'll keep this space updated with findings from our dev team. Thanks.

Hey @Stumpy, We're sorry for not responding earlier. We regularly monitor forum posts, but this post somehow passed over, and we came across this today while filtering unanswered forum posts. We regret this. It seems you were facing an issue with iCloud sync. If you're still facing the problem, please try disconnecting and reconnecting the sync. Also, update Enpass to the latest version. If the problem persists, let us know; we'll look into the issue. Thanks.

Hey @mrgrammar, Welcome to the forum! It seems you created a new category and selected a specific vault (e.g Vault 1). Make sure you select all vaults when you create a new category. This will ensure that a custom category is visible across each vault. Similarly, whenever a new custom template will be added within the custom category, that particular template will be available while adding a new item in any vault. Thanks.

Hey @ajbp95, Welcome to Enpass forum! Could you let me know which sync option are you using to sync your PC and Android device? If you're using a folder-sync and the newly-added items aren't visible on the PC, then most probably they wouldn't have synced to your Android device's sync file. Please disconnect the sync on Android device, delete the sync file and sync again. Use the same file on your PC to check if all the data now syncs. Thanks.

Hey @AndyMac, Thanks for sharing your concern on the forums. If I've understood correctly, Enpass currently doesn't support option to delete multiple tags at once. You'll have to remove an individual tag separately. Please correct if I assumed your scenario wrong or if there's something that I missed. Thanks.

Hey @pio93qwertz, Thanks for reaching out. Our dev team still has this feature request under their belt, and they're working on it. It will take additional time to implement this, and we appreciate your patience. Thanks.

Hello @Lukasaz1999, Thanks for your reply. Please try running the following commands on your Linux system's terminal: sudo update-desktop-database sudo update-mime-database /usr/share/mime Try rebooting your system after running the above commands and check if issue fixes. Thanks.

Hey @Deftoned762, Thanks for sharing the details. Regarding Google Drive error code 401, could you please try disconnecting and then re-establishing the sync again? Also, check if you're using any proxy or firewall on your system. Thanks.

Hey @False, Yes! You can unhesitatingly restore your Android purchase for Enpass on your iOS device. You don't have to purchase Enpass subscription again. If you've already registered your email within Enpass on Android, use the same email on Enpass(iOS) under Account settings. Please find help article here for more info. Thanks.

Hey @user3458, Thanks for sharing the details. Please note that fixing auto-fill issues are our priority, and we're working on it. Meanwhile, I've noted down the issue and forwarded it the dev team for improvement of the functionality. Thanks.

Hey @sporto, Thanks for joining Enpass forums. We can recognise your concern. We're noting down this issue for the present, and forwarding it to the concerned team for further analysis. We've added the feature request for this and hope to have it added in future app updates. Thanks.

Hey @Maronii, Thanks for joining the forums and posting your concern. For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in” as shown in the image below and fill in the details to log in. For more details, please click on this link to see the screenshot. Hope this helps! Thanks.

Hey @Ulrich Herbertz, Thanks for reaching out at forums. Please note that sync isn't compatible between different versions of Enpass i.e. version 5 and 6. Both the Enpass versions are based on different internal architecture, hence, can't sync amongst themselves. You can read the help article on restoring v5 cloud data in v6 here. Thanks.

Hey @rev4ge, Welcome to the forums! We understand your concern. Could you please check if you've enabled "Open automatically at system startup" in Enpass settings? If Yes, please disable it and check if the issue resolves. Thanks.