Anshu kumar

Hey @JSZ, Sorry for the trouble you are going through. Please follow these steps to use Enpass data across both devices. Open Enpass on your iPhone --> Vaults --> Tap on Primary --> Enable sync (select your preferred cloud). Now open Enpass on your Mac --> Vaults --> Tap on Primary --> Enable sync with the same cloud account with which you have enabled sync on your iPhone. Now do some sample changes on your iPhone and check does the item reflected on the Mac device or vice versa. Hope this helps!

Hey @cbailiss, Thanks for sharing the crash report. I have forwarded this issue to the dev team to look into it. Thanks for your co-operation.

Hey @Tsoy, Sorry for the trouble you are going through. I have noted down this issue in the bug tracker and notified the dev team to look into it. Till then please co-operate with us.

Hey @Jim, Actually, you have sent an Email to the wrong Email ID. The correct one is support@enpass.io or you can post your reply here. Thank!

Hey @moderato_burrito, Sorry for the trouble you are going through. Can you please let me know currently which Enpass version are you using so that we can proceed further. Thanks!

Hey @Machia, Sometimes a reboot of the device might resolve these issues. In case if the problem persists, try clearing the Cache of the Play Store. For this, please follow these steps: Open Enpass and take a backup via App Settings > Advanced > Backup > Local on Device > Save it. Uninstall the app from the system. Before uninstalling make sure you have saved the backup. Go to Device Settings > Applications > Play Store > Clear Data. Reinstall Enpass with the same Google Account with which you purchased it earlier and your Pro version will be restored. Hope this helps!

Hey @chase, Thanks for your prompt reply. Sometimes re-booting the device might help. If the problem persists, please share the logs which you are getting on the Chrome browser so that I can help you better. Thanks!

Hey @Damasta, Sorry for the trouble you are going through. This issue has been fixed and updates with the fixes will be rolled out soon. Till then please co-operate with us.

Hey @mcollins, Sorry for the inconvenience caused to you. Please share your purchase receipt via PM or via support@enpass.io so that I can help you better. Thanks for your co-operation.

Hey guys, Thanks for writing in. Please refer to this FAQ. Hope this helps!

Hey @chase, Sorry for the trouble you are going through. Please share some more info so that we can help you better. On which device (along with OS version) are you using Enpass? Which Enpass and Enpass extension version are you using? Which Chrome version are you using? Thanks for your co-operation.

Hey @Rick, Sorry for the trouble you are going through. This issue has been fixed and updates with the fixes will be rolled out soon. Till then I request you to please co-operate with us.

Hey @Ricoseu, Sorry for the trouble you are going through. Please let me know which 1Password version are you using so that we can check it from our end. Thanks!

Hey @jakejohn, Sorry for the trouble you are going through. Please let me know which iOS version are you using so that I can help you better. Thanks!

Hey @vivien, Sorry for the trouble you are going through. In v6 'Restore' option appears only in two scenarios: When the app is newly/freshly installed. Creating a new vault. (The app is already installed and contains database). Please have a look at our user manual to know how to restore the backup file. Hope this helps!

Hey @Simon92 I'm sorry to hear that the problem has not resolved in the beta version of Enpass 6.1. Actually, we have tested this issue in our lab and were unable to reproduce. To investigate further on this issue please let me know: The screen resolution of both monitors. Are you facing this problem on Primary Monitor or secondary? Any specific scenario when this problem occurs like when you add a secondary monitor or any other scenario. Thanks for your co-operation.

Hey @Jim, Sorry for the trouble you are going through. Can you please let me know what default browser have you set on your device? I would suggest you please set Chrome as your default browser (In case if you are running the other one) and then try to sync. Also, please let me know which Android device, Android version, and Enpass version are you using so that we can investigate further. Thanks for your co-operation.

Hey @Papoon, Sorry for the trouble you are going through. I would like to share that we have improved import functionality in the latest beta version of Enpass 6.1 and soon we are going to release the final one. If you are willing to try before public release you can download it from here. Hope this helps!

Hey @JmC, Thanks for reporting this issue. I have noted it down and notified the QA team to look into it. Thanks!

Hey @Simon92, We are sorry for the inconvenience caused to you. This issue has been fixed and an update v6.1 with the fixes will be rolled out soon. Further, I would like to share that we have rolled the beta version of Enpass 6.1 If you are willing to try the beta version of Enpass you can download it from here. We appreciate your patience.

Hey @cbailiss, Sorry for the trouble you are going through. It would be a great help if you can share the crash report mentioning your name in the comment box or Title of this thread so that we can check and try to fix asap. Thanks for your co-operation.

Yes, you can share the app by signing in the Store app, with the same Microsoft id with which you have purchased the Pro-License.

Hey @Max_C Sorry for the trouble you are going through. Please let me know currently which Enpass version are you using? Also, please let me know while downloading the app from Store what error message or code are you getting? if possible please share the screenshot of the problem so that we can help you better. Thanks!

Hey @MLevi, Thanks for writing in. If you want to merge two different Enpass 6 data, please enable sync with the same cloud account on both devices. Hope this helps!

Hey @JasonHK, Thanks for your suggestion. I have noted down your suggestion and forwarded to the concerned desk for further consideration. Thanks!