Anshu kumar

Hey @xarekate We are sorry for the inconvenience caused to you. This issue is already in our bug tracker in the top priority list and fixed will be available in the subsequent update. Thanks for your co-operation.

Hey @xarekate Thanks for reporting this issue. Please let me know which Enpass version are you using on the iOS device so that we can proceed further. Thanks for your co-operation.

Hey guys, Sorry for the trouble you are going through. I have noted down this issue in the bug tracker and notified the QA team to look into it. Thanks for your co-operation.

Hey @rfgamaral, Sorry for the trouble you are going through. Our dev team is already looking into this issue and hopefully fixed will be available in the next update. Till then please co-operate with us.

Hey @Emmitt, We are sorry for the inconvenience caused to you. Our QA team is looking into this issue. I will keep you update once I hear from them. Thanks for your co-operation.

Hey @Maarten Sorry for the trouble you are going through. Can you please let me know on which website/App are you facing this problem so that we can investigate where the problem could be. Thanks for your co-operation.

Hey @jjmrx, Sorry for the trouble you are going through. This issue has been fixed and the update will be available soon. Meanwhile please click on Merge button. Thanks for your co-operation.

Hey @koskkim, Sorry for the trouble you are going through. Our dev team is already looking into this issue. Till then I request you to please co-operate with us. Thanks!

Hey @Luc, Sorry for the trouble you are going through. Please let me know which iOS and Enpass version are you using so that we can investigate it further. Thanks for your co-operation.

Hey @Telenic , Please have a look at user manual to know how to make a duplicate of an item in Enpass. Cheers!

Hey @ergo Currently, Enpass generate password only in English. However, I have noted down your suggestion and forwarded to the concerned desk for further consideration. Cheers!

hey @mXm-Jochen, Sorry for the trouble you are going through. Please follow these troubleshooting steps: I. App downloaded from Mac App store: Quit Enpass (If running). Go to User --> Library Folder--> Containers --> in.sinew.Enpass-Desktop --> Data folder--> Library--> walletx.db--> Rename it as oldwalletx.db. NOTE: Usually Library folder is hidden, so make it visible by pressing and holding the Option key. II. App downloaded from Enpass website: Quit Enpass. Go to User Documents --> Enpass folder--> Rename it as OldEnpass. Hope this helps!

Hey @jjkjjkjjk, For quick troubleshooting please disconnects the sync from both the devices and re-connect it again. Now do some sample change like mark any item to favorite, add a new item, in any one device. Now check does the changes are reflected in other devices? If your problem persists, please share the following details so that we can investigate where the problem could be. Are you getting any error message or code during sync? If yes, share it with us. Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks for your co-operation.

Hey @Guffee, Thanks for writing in. I would like to share that Windows Store apps can access data only from their sandboxed container and it's not possible to change the default location. Thanks!

Hey @c74a, Thanks for reporting this issue. I have noted down this issue in the bug tracker and notified the QA team to look into it. Thanks for your co-operation.

Hey @c74a Thanks for bringing this to our notice. I have noted down this issue and notified the dev team to look into it. Thanks for your co-operation.

Hey @skylark, Thanks for writing in. This issue has already been fixed. As I can see you are running the older version of Enpass, so please update the Enpass app V6.0.6. The premium features have these extra features which are not in the free version. Unlock using Windows Hello Dark theme Create your own Categories Create your own Templates All standard features Lifetime license and same is being mentioned on our website: https://www.enpass.io/pricing/ No! I would like to share that Enpass charge one-time fee platform for the lifetime license. To restore the pro version on the other Android device please download Enpass with the same Google ID with which you have purchased Enpass earlier. Hope this answer your question.

Hey @flow Our dev team is already working on it. But at the moment I can't assure you any ETA. Thanks for your understanding.

Hey @mitm, Sorry for the trouble you are going through. We are already aware of this issue and our dev team is looking into it. I would like to have your feedback after the update. Till then we request you to please co-operate with us.

Hey @DavidL I would like to share that we do have plans to release the beta version of Enpass portable by the end of this week. And the Portable version of Enpass will work only with the desktop. Thanks!

Hey @dabrown, Sorry for the trouble you are going through. Please let me know what is your default browser? In case if you are using Firefox as your default browser then please follow these troubleshooting steps mention in this FAQ. Hope this helps!

Hey guys, We do have plans to release the beta version of Enpass portable by the end of this week. Cheers!

Hey @airic Thanks for reporting this issue and we are sorry for the inconvenience caused to you. I have noted down this issue and notified the dev team to look into it. Till then we request you to please co-operate with us.

Hey @Henrique T., This issue has been fixed and will try to push the update soon. Till then please bear with us.

Hey @Whitey, We are really sorry that you have to wait for a long time. An update of Enpass in iOS platform has already been submitted to the App Store and it's in the queue and hopefully will be available in the next week. I request you to please bear a few more days. Thanks for your co-operation.