Anshu kumar

Hi @Jonas, I am sorry that the workaround didn't help and I can understand the level of frustration at your end. We have noted this issue in high priority where the syncing with iCloud is creating issue in iOS 10.2. We will release an update and will notify you as soon as the issue is fixed here. Meanwhile, I suggest to please use another available cloud options to sync. I believe that switching to another cloud temporarily will not affect your work. Thanks for your understanding.

Hi @MacFreek, Thanks for your reply. This issue has been fixed and will be available in the upcoming beta update. Till then I request you to please bear with us.

Hi @spinedoc777, Sorry to hear about your trouble. For quick troubleshooting please disconnect the sync from all devices and reconnect it again. If the problem still persists, please try these steps and let me whether your problem get resolved or not? Turn off the sync from all devices. Log into your Google Drive account --> Select Enpass folder --> Rename it As OldEnpass. Now open Enpass and turn on the sync. Hope this helps!

Hi @sirbanks, Thanks for your suggestion. I have noted down your suggestion and forwarded to QA team for their consideration. Cheers!

Hi @tranquilo, Sorry to hear that! It would be really helpful if you please let me know which cloud sync are you using? So that we can investigate where the problem could be.

Hi @MacFreek, Thanks for reporting the bug! Our dev team is looking into this issue. Meanwhile, can you please let me know which cloud you are using for sync?

Hi @Jonas, Sorry to hear about your trouble. The reason behind getting error 118 is that Enpass is "Not able to download Enpass data from selected cloud". Although our testing team is looking into this issue. Meanwhile you can try these steps for quick troubleshooting: Go to iOS device settings--> iCloud--> iCloud drive--> Turn off iCloud drive and turn it on again. Hope this helps!

Hi @Tobias S. Thanks for your prompt reply and answering my questions. I have forwarded the issue to the dev team, so they can check where the problem could be. I appreciate your patience in the meantime.

Hi @CdMSkyler, Thanks for reporting this issue and we apologize for the inconvenience. Our dev team is working on it and hopefully, it will be fixed in upcoming update. Sorry to say but it is not technically possible to download older browser extensions from Store. Thanks for understanding!

Hi @Tobias S. Sorry to hear about trouble. Please provide some more details so that we can investigate further: Have you enabled quick unlock PIN in Enpass? Are you facing this problem frequently or under any specific condition? When you open Enpass app manually (without using browser extension) are you getting the same error message?

Hi @Aeropedia, Sorry to hear about your trouble. For quick troubleshooting, please reboot your device and check whether Touch ID works or not. If not, then disable Touch ID from device settings and re-enable it and now check again. Also, let me know does Touch ID works on other Apps?

Hi @Andy Hewitt, Sorry to hear that. The reason behind getting error 116 is that Enpass is "Not able to upload changes to cloud". So please try these steps and let me know does your problem gets resolved? Log into Enpass --> Preferences --> Sync —> Disable iCloud sync. Now go to System Preferences ➝ iCloud ➝ iCloud Drive ➝ Tap Options ➝ Uncheck Enpass and Check it again. Now Enable Sync in Enpass again. If the problem still persists, please delete Enpass data from iCloud by follow these steps: Quit Enpass( If running). Go to System Preferences ➝ iCloud ➝ Manage —> Select Enpass Password Manager and then click on Delete Documents and Data. Now open Enpass and sync with iCloud. Hope this helps!

Hi @.Marcus. Sorry to hear about your trouble. I'm glad to inform you that our dev team is working on improving login detection script and it will gonna take some more time. It would be really helpful if you share the website URL where you facing this problem so that we can test.

Hi @Alex DE, Thanks for writing in. Sorry to say currently Enpass sync works when the Enpass folder is available on root. Reason being Enpass sync was developed, google drive, onedrive, box apis were not providing app folders. But now they do. However, we are planing to migrate Enpass data to respective app folder sometime in future.

Hi @SnoFox, Thanks for your suggestion. The suggested feature is already in our roadmap but I can't assure any ETA for this and only can say that it will be available in any of future versions. Cheers!

Hi @gbt, Sorry to hear that. To investigate it further, please run the following command in terminal and share the output via email at support@enpass.io mentioning a link to this discussion and we will take it further. lsof -i:10391 Where 10391 is the port number. If there is no output (blank), please try with other port numbers between 10391 to 10395. Also please let me know are you facing the same problem with other browsers ( Chrome/ Safari/ Firefox) too.

Hi @fux0em, Thanks for notifying us. I'm forwarding this issue to concerned team and hopefully, it will fix soon. Cheers!

Hi @JPK, I'm sorry to hear about your trouble. If possible, can you please share a demo account of your WebDAV (for diagnosing the issue) to support@enpass.io (mentioning this thread) or in a personal message to me. So that we can investigate where the problem could be.

Hi @chris@herolz, Sorry for the inconvenience caused to you. It would be really helpful if you can share a demo account of your WebDAV (for diagnosing the issue) to support@enpass.io (mentioning this thread) or in a personal message to me. So that we can investigate where the problem could be.

Hi @CaptainBDSC, Sorry to hear about your trouble. I would like to let you know that Enpass extension communicate to Enpass over localhost address. Please see if you antivirus is interfering the localhost(127.0.0.1) connections. One link I found on web to allow localhost connection in Sophos antivirus is https://support.asperasoft.com/hc/en-us/articles/216126878-Connect-browser-plugin-does-not-work-with-Sophos-antivirus-web-control Hope this helps!

Hi guys, Sorry to hear about the trouble. As you know Enpass extension communicates to Enpass over localhost address and it seems that Sophos antivirus is interfering the localhost(127.0.0.1) connections. One link I found on web to allow localhost connection in Sophos antivirus is https://support.asperasoft.com/hc/en-us/articles/216126878-Connect-browser-plugin-does-not-work-with-Sophos-antivirus-web-control Hope this helps!

Hi @Ted, Thanks for getting back. Please follow these steps and let me know does your problem gets resolved? Go to Device Settings --> Open Region & language --> Remove all other languages except (Swedish keyboard) and now check if it helps.

Hi guys, Sorry to hear about your trouble. I would like to let you know that Enpass browser extension communicates to Enpass app over the localhost address. So please check and verify that the installed Antivirus/ Firewall is interfering the localhost connections (127.0.0.1). Also, share these details Have you installed any Antivirus/ Firewall/third party any security related browser extension? Are you using any proxy? Are you facing the same problem in other browsers too? Further, Open Enpass and make sure that the Enpass browser extension is enabled, now run the following command in command prompt one by one: netstat -ano | findstr 10391 netstat -ano | findstr 10392 netstat -ano | findstr 10393 netstat -ano | findstr 10394 netstat -ano | findstr 10395 Which ever command gives the output, then run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10391') do tasklist /NH /FI "PID eq %a") & echo on Note The value of findstr 10391 can be changed according to the output. For ex: suppose the output comes after running this command "netstat -ano | findstr 10392" then you have to run this command: echo off & (for /f "tokens=5" %a in ('netstat -aon ^| findstr 10392') do tasklist /NH /FI "PID eq %a") & echo on And share the logs via email at support@enpass.io mentioning a link to this discussion and we will take it further. Thanks for your co-operation.

Hi @gaetawoo, Thanks for writing in. The security of Enpass lies totally on Master Password that you only know. Even if any bad guy gets access to your data file by any means, he won't get anything meaningful out of it until he knows your master password. So we always strongly recommend to use a strong Master Password. For more details about Enpass security check out: https://www.enpass.io/security/ Hope it helps!

Hi @DocJay, Thanks for writing in. Please have a look at user manual how Enpass auto backups work. Hope this helps!