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Pratyush Sharma

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Posts posted by Pratyush Sharma

  2. Invalid database index

    in Desktop

    Posted

    Hi @afunworm,

    We need a little input from you, so please check the possible reason that which might cause this issue.

    1.Either this text "byhuy" saves under the Webform. To check, and please follow these steps:

    • Search for the particular items.
    • It will display the list of the items.
    • Click on one item --> on the details page, it will have the " show Webform" option.

    screenshot-1.png

    • Click on it and check if the text " byhuy" is there. ( check all the listed items one by one).

    2. The text " byhuy," saves under the listed items notes field. You can check if the notes field has this text.

    Hope this helps!

     

  3. Onedrive sync error

    in Cloud Sync

    Posted

    Hi @MilesTEG,

    Apologies for the trouble you are going through.

    We want to inform you that Microsoft made a change for OneDrive APIs that caused the OneDrive sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us.
    Thanks!

  11. Autofill with Edge browser

    in Android

    Posted

    Hi @Gilrich,

    Sorry for the inconvenience caused to you.

    Please share the following details so that we can investigate where the problem could be.

    • On which device (along with OS version) are you using Enpass?
    • Which Enpass version are you using?
    • Check if enabled Autofill in Enpass app and device Settings?
    • Are you facing this issue on any particular website? If yes share the details with us.

    Thanks for co-operation!

  13. How (and why) to use sections and custom fields

    in Desktop

    Posted

    Hi Hi @ChuckL,

    Thanks for using Enpass and writing to us.

    Regarding custom field and section we would like to inform you that custom fields/sections are not meant for autofilling. They are to save the things related to that item.

    Currently, Enpass only saves/autofill if there are username and password field in the same page. In your case, as  you mentioned password field is on the next page Enpass can't save or help you in autofilling. However, we have noted down your feedback and forwarded it to the concerned team for further consideration.

    Thanks!

  15. Synch error - no data found on Onedrive

    in Desktop

    Posted

    Hi @Jeff Cohen @Smort,

    Welcome to the forums!

    I understand your concern and apologies for the trouble you face as Microsoft made a change for OneDrive APIs that caused the OneDrive sync problem. Our team has reproduced and identified the issue at our end and is working on it. An update with the fix will be available soon. Till then, we will request you to please co-operate with us.

    Thanks!

  20. onedrive shared icon for enpass files

    in Cloud Sync

    Posted · Edited by Pratyush Sharma
    Analysis added

    Hi @MOM20xx,

    Thanks for reporting this issue.

    We have taken note of this and our team is now analyzing into the issue.

    Update:

    While investigating the issue, it seems like the problem is with the OneDrive APIs, and a user has already reported the same issue on the Microsoft forums here. Our team is also following the thread for any further updates.

    If you have any further queries, please feel free to contact us. Thanks!

  21. Windows Hello doesn't work on system boot, must restart Enpass

    in Windows 10 (Store)

    Posted

    Hi @paulsiu,

    I totally understand your concern and apologies for the trouble you are facing.

    To determine whether a device should support Full-time Windows Hello (which is only available with the Store version of Enpass), we rely on the API provided by the Microsoft. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little in the scope for any app to do in this case. Even with the external TPMs we cannot assure full-time support for Enpass until Windows Attestation API allows it.

    To test if your device is supported by Windows Attestation API, Microsoft has provided a test app which requires you to enable developer mode (which can be later turned off).

    Please follow the following steps and share the results with us.

    1. Turn ON Developer Mode, which is required for installing the App. 
    2. Go to Windows Settings > Update & Security > For developers > Use developer features. Select Developer mode and allow the permissions it asks for.  (Note: Remember to switch it back to default option Microsoft Store apps after installing the test app.) 
    3. Switching to Developer mode may take a while. Please make sure it is done and proceed further. 
    4. Now Install the test app. 
    5. Download the zip from here and extract the contents. 
    6. Double click on the file WindowsAttestationTest_1.0.0.0_x86.appxbundle to launch the installer. 
    7. Allow the permission if it asks during installation. 
    8. Launch the App and press the Start Test button in the App. 
    9. Authenticate the Windows Hello dialog, and after it, the result will be shown in the App. 

     Share the result with us on support@enpass.io and switch back to the Developer mode, as mentioned in Step 2.

     Thanks for your co-operation.

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