Pratyush Sharma

Hi @BerndD @someenpassuser, I understand your concern and apologies for the trouble. I have noted your feedback and shared it with the team. I'll update you once the issue is fixed. Thanks!

Hi @Mr. Lukas I really appreciate you for your exploring the app and sharing this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!

Hi @eno, Sorry for the misunderstanding. Now I can see that you want to always unlock Enpass using Windows Hello on both devices. But it seems like that your second device does not support full-time Windows Hello. Please refer to this FAQ to check the requirements to use full-time Windows Hello. Hope this helps!

Hi @Oscar Escobar, Thanks for sharing your feedback. We looked for the issue and it came out that because of Enpass Keyboard, Samsung doesn't allow Enpass to run in DeX mode. They have stated this here in there forums. We are looking for a solution to this problem. Please bear with us.

Hi All, Thanks for sharing your feedback. We looked for the issue and it came out that because of Enpass Keyboard, Samsung doesn't allow Enpass to run in DeX mode. They have stated this here in there forums. We are looking for a solution to this problem. Please bear with us.

Hi @Mr. Lukas, Thanks for using Enpass and writing to us. We would like to inform you that this feature is already available in Enpass. To set expiry date in password field have a look at our user manual. Currently, we don't have plans to implement this, but we will update you if we have any further update on this. I have discussed with the team and got to know that the same is in our roadmap and will be available in the future releases. I have noted your valuable suggestion and shared it with the team. It would be a great help if you can explain these a bit more it will help us to clear understanding before further proceeding.

Hi @sviperz @Rudyanto Herlambang, Welcome to the forums! I have noted your valuable suggestion and shared it with the team. Thanks!

Hi @PaoloS, Thanks for notifying us. I'm glad to know that the problem has been resolved. If you have any further queries, please feel free to contact us.

Hi @Dinesh Sitapara, Thank you for reaching out about this. I have discussed with the team and got to know that the same is in our roadmap and will be available in the future releases. Thanks!

Hi @Anthony, Thanks again for the feedback, and I had shared the same with the team. Thanks!

Hi @adam.t, Glad to know that you are able to auto-fill details now. Please let us know if you had enabled auto-copy one-time code in Enpass autofill settings. By enabling this, OTP will be copied automatically after filling login details, you have to paste it. If this doesn't help, please confirm- If OTP is properly generating? What happens if your copy and paste OTP in the particular website page or app? Thanks!

Hi @Huaba, Sorry for the inconvenience caused to you. Please update the Enpass app to its latest version(6.6.1) and let us know if this still persists. Thanks!

Hi @rfgamaral, Sorry for the inconvenience. Our team has fixed this issue, and the same will be available in the future update(s) of Enpass. Stay tuned for the same and share your feedback. Thanks!

HI @chebum, Sorry for the inconvenience you are facing because of the erratic autofill behavior (using accessibility) of Enpass after the last update. We have diagnosed and fixed the issue where the pop-up for autofill using Accessibility is not appearing for some apps, giving the impression that autofill has stopped working. Ideally, it should have appeared at the same place where the Android Autofill dialog is coming. See how the autofill-prompt using accessibility should have looked like. Our idea for this change in the appearance of autofill using accessibility was to streamline the behavior of autofill-prompt lessening your efforts to navigate to the top of the screen to pull notifications to autofill. Before releasing, we tested this behavior across different apps and it worked well on all of them. But now with your feedback, we're able to identify some apps where autofill using accessibility is failing. Thanks for your feedback. As I mentioned, the issue has been fixed and you will see this in any of the coming releases soon. We strongly recommend users to install Enpass only from the respective app stores as apps on Store are signed with developer certificates and delivery through it assures that software is genuine and not tempered. While installing Enpass from other websites or stores might put you in trouble of security risk like data theft. Please bear with us.

Hi @Zero-One, I understand your concern and apologies for the trouble. We are working on this issue, and I'll update you once the issue is fixed. Thanks!

Hi @nics, Sorry for the inconvenience. Can you please confirm the complete version number of Enpass? The latest builds are 6.6.1.804 (Store) and 6.6.1.809 (Website). If the issue persists, let us know the following details so we can further investigate: Are you using dual monitor? Let us know if any particular scenario or step on which you are getting this? Thanks!

Hi @Stebbele, Sorry for the inconvenience caused to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists please uninstall the Firefox browser and install it again. Please revert to us with the answer to the following queries and we will get it sorted out for you: Which Enpass version are you using? Are you facing the same problem with other browsers too? Are you using any Antivirus or third-party security-related extension? Thanks for your co-operation.

Hi @Arj, Sorry for the inconvenience caused to you. I have noted down this issue and notified the team to look into it.

Hi @mP7 Sorry for the inconvenience caused to you. Please check if the date and time on your device are accurate. Make sure date and time preferably set to automatic on both the devices. If the issue persists, disconnect the sync from all the devices and reconnect it again. Now do some sample change like add a new item in both the devices device. Now check does the changes are reflected in other devices? Also, I am assuming that you're checking items count from the vault information page, accessible from Enpass Settings --> Vaults --> Select Vault and Under Vault settings, you'll see count of vault items and attachment. Thanks for your co-operation.

Hi @Fotan, Sorry for the trouble you are going through. We have fixed this issue which will be available in the nearby future update(s) of Enpass. Stay tuned for the same and share your feedback. Thanks! .

Hi @andozn, Welcome to the forums! We have fixed the similar issue which will be available in the next update of Enpass. Stay tuned for the same and share your feedback. Thanks!

Hi @Phil FR, Please share the screenshot of your purchase receipt and Enpass app setting account page with us at support@enpass.io to help you better. Thanks for your co-operation.

Hi @bkcrown, We are sorry for the inconvenience caused to you. For quick troubleshooting please disconnect the sync and reconnect it again. If the problem persists, please let us know the following: Are you using a Proxy/Firewall? Have you recently changed the Google Drive Password? On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Thanks for your co-operation.

Hi @Kissnoforg, Sorry for the inconvenience caused to you. That's strange! Please revert to us on support@enpass.io (mentioning the link to this forum post) with the answer to the following queries: On which device (along with OS version) are you using Enpass? Which Enpass version are you using? Number of Vaults? Vaults synced to clouds or not? Backup file size? Number of attachments? Thanks for your co-operation.

Hi @sking29, Welcome to the forums and thanks for liking Enpass. On restoration, here Enpass is asking for master password. Please make sure you are using the correct master password and your keyboard layout is same as per other devices. .Please follow the below workaround and let us know if the problem persists. Disconnect the sync on all devices that are synced with OneDrive. Log into the OneDrive account from any browser. Remove the Enpass folder (if there are multiple folders delete them all) on OneDrive account. Set up the sync again on one device and wait till the sync is configured. Now try to restore the data and check if the issue persists. If this doesn't help, please let us know the following details: Are you using Enpass latest version (6.6.0) on all the devices? Are you using Enpass on any other desktop device in which sync is working fine? Hope this helps!