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Gulshan Dogra

Enpass team member
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Posts posted by Gulshan Dogra

  1. Hi @falancio,

    Welcome to the Enpass community.

    Please accept our apologies for the inconvenience. During the password change, I recommend disconnecting your sync service from all devices, then reconnecting it on this device first. After the sync is complete, now connect with the sync service on your other devices and check if the changes you have made have been updated or not.  

  2. Hi @Maaz,

    Welcome to the Enpass community.

    Thank you for sharing your feedback regarding the 6.8.3 Beta version, I have duly noted your feedback and it has been forwarded to our backend team for further investigation. As for now would recommend you to download the stable version 6.8.2 and share your findings with me.

  3. @despecial, Are you able to see the scroll bar to navigate up and down in the inline box as shown in the screenshot attached below.

    image.thumb.png.2d2cc0ed3852430dabbd701ee2bdf748.png

    Also, share the following details so that I can get this issue investigated by our concerned team.

    1. On which device (along with OS version) are you using Enpass?
    2. Which Enpass and Enpass extension version are you using?
    3. Does the problem occur with other browsers? Please include the browser versions as well.  
    4. On which Web pages you are getting this issue?
    5. Are you using any Antivirus or third-party security-related extension?
       
  4. Hi @MacLitze,

    Welcome to the Enpass community.

    For the Safari browser, the extension get installed automatically with the installation of the Enpass desktop application. You need to enable it from; Safari Preferences → Extensions → Enpass, would recommend you to re-install the Enpass application again and share your findings with me. If issue persists please share the screenshot of the error and OS details of your device.

     

  5. @AlfLaSalle,

    Please follow the below-mentioned steps and share your findings with me.

    1. Open the Enpass.
    2. Click on '+' icon to add new item.
    3. Click on login categories → default.
    4. On the edit page enter the URL of the PayPal login page or that webpage you used.
    5. Save the item.
    6. Now open the 2FA section in the audit section and observe the recently created item.

    If the item is already present in the list, edit it and add your credentials. Provide the URL of the item if it is not listed in the 2FA list so that we can investigate further  

  6. Hi @Andreas2,

    Thank you for reaching out to us,

    Please let us know the following so that I can get this issue investigated by our testing team.

    1. On which device (along with OS version) are you using Enpass?
    2. Share the version of Enpass, Enpass extension and Browser you are using?
    3. Have you downloaded Enpass from store or website?
    4. Are you facing the same problem with other browsers too? if yes mention all.

     

  7. @AlfLaSalle,

    I have duly noted your feedback and all the details have been forwarded to our concerned team for further investigation. I will update you on this as soon as I receive any updates from the team regarding the same.

    In the meanwhile, your patience and support are highly appreciated.
    #SI-3074

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