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Gulshan Dogra

Enpass team member
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Posts posted by Gulshan Dogra

  1. @Ivarson,

    Thank you for writing back and sharing the details.

    I have forwarded the same to the concerned team for further investigation. I’ll let you know as soon as I receive any updates from the team regarding the same. In the meantime, your patience and support are highly appreciated.

    #SI-2843

  2. Hi @David Gerety,

    Welcome to the Enpass Community.

    The minimum operating system requirements of Enpass for macOS is: macOS 10.14.6 or later

    • We support the macOS versions that are being supported by the Apple officially. 
    • With this we will be able to provide native support for Apple Silicon based devices.  

    For more information you can refer to this blog post

  3. @Ivarson,

    Thanks for reaching out to us.

    Only a single vault can be synchronized over a single cloud account that contains the database of the single vault. If you try to sync another vault over the same cloud account, then you have to merge the databases of the previous vault and the new vault, thus the merge option you see.

    Your cloud always contains a copy of same encrypted vault database as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud. 

     

  4. Hi @all,

    Thank you for your understanding.

    We apologize for any inconvenience caused by this matter. We were able to reproduce the problem on our end, due to which Dropbox authentication is frequently required. Our tech team is working on resolving this issue and a fix will be implemented shortly. Please bear with us while we get this resolved. Appreciate your patience and support in the interim. 

    #SI-2785

    • Like 2
  5. Hi @Col,

    Welcome to the Enpass Community.

    To activate your Enpass Lifetime License and use it on other platforms, please complete the registration process as described below:

    1. Click Activate Enpass at the bottom of the welcome screen.
    2. Enter the e-mail you want to associate with Enpass and click Send Code to receive an activation code.
    3. Enter the six-digit code sent to your e-mail, and click Confirm.
    4. Click Done to complete the activation process.

    After completing the activation process, you can use the premium license of Enpass on any device by registering Enpass with the same email address with which you purchased the license. You can do this by following these steps:

    • Open Enpass on your device --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' --> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app and follow the instructions.

    Also refer to this link: Creating a Master Password in Enpass.

  6. Hi @robert.endicott,

    Thanks for reaching out to us.

    This error might occur in a mixed environment when the browser is running recently updated in the background and newly open browser windows/tabs use the updated version. Please restart your browser. If any authorization/pairing prompt is shown, please complete the process.

    Also, disable and enable the Browser extension from the Browser settings of the Enpass app. Now open Enpass App--> Click on Settings-->Go to Browser--> Disable the first option under "Browser Authentication".

    If the problem persists, please let us know the following so that we can help you better.

    1. On which device (along with OS version) are you using Enpass?
    2. Share the versions of the Enpass App and Enpass Extension you are using?
    3. Are you facing the same problem with other browsers too?
    4. Are you using any Antivirus or third-party security-related extension?
  7. Hi @Dani,

    Thanks for reaching out to us.

    For quick troubleshooting please follow the below-mentioned steps and share your findings with me.

    1. Make sure to take the complete backup of Enpass data and save it locally(in the device which has all the Enpass data saved).
    2. Disconnect the sync from all devices that are synced with drop box.
    3. Open Dropbox on any browser on your device --> Go to App --> Enpass folder--> Vault.enpassdbsync --> Rename it as Old vault.enpassdbsync.
    4. Now open Enpass and connect with Dropbox Sync on all devices.

     

    • Like 1
  8. @Ben Two Coe,

    I regret to inform you that there is no way to recover a master password as the master password is not saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. However, if you have the Enpass application on any of your devices with face id/biometrics/PIN enabled and if you are able to access Enpass through it, please let us know and we will try to help you recover your data.

  9. @Timotheus,

    Could you share the following information with us so we can diagnose the problem and further assist you.

    1. Which Enpass version are you using (Is it a store version or website version)?
    2. Total number of vaults and items in your Enpass?
    3. Which cloud service you are using for synchronization?

    #SI-2758

  10. Hi @Timotheus,

    Thanks for reaching out to us.

    The concerned team has been notified of your feedback and a further investigation will be conducted. In the meantime, if this problem persists, please restart the application.  I appreciate your patience and your support in advance.  

    #SI-2758

     

  11. Hi @justaguy,

    Thank you for contacting Enpass.

    This error might occur in a mixed environment when the browser is running recently updated in the background and newly open browser windows/tabs use the updated version. Please restart your browser. If any authorization/pairing prompt is shown, please complete the process.

    Also, disable and enable the Browser extension from the Browser settings of the Enpass app.

    If the problem persists, please let us know the following so that we can help you better.

    1. On which device (along with OS version) are you using Enpass?
    2. Share the versions of the Enpass App and Enpass Extension you are using?
    3. Are you facing the same problem with other browsers too?
    4. Are you using any Antivirus or third-party security-related extension?
  12. Hi @oper1000,

    Welcome to the Enpass community.

    Please share the following details so that we can assist you better.

    1. On which device (along with OS version) are you using Enpass?
    2. Which Enpass version are you using? Is it a store version or website version?
    3. On which browser you are facing this issue?
    4. Are you facing the same problem with other browsers too?
    5. On which Web pages you are getting this issue?


     

  13. Hi @Sh4aa,

    Welcome to the Enpass community.

    I appreciate your efforts in taking the time to provide your feedback. I have taken note of your point and your suggestion has been forwarded to the concerned team for further consideration. Thanks for your patience and support.  

    #SI-2752

     

    • Like 1
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