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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Greg McGuffey

    Certainly, it will encounter problems with the following aspects as well:

    • The "Check for update" process will not function.
    • Items labeled as "Breached/2fA" will not be retrieved.

    In this scenario, regrettably, the only viable resolution would involve reaching out to your IT department when you intend to activate or update. Additionally, you can cross-check the version of the app you are currently using with the latest version accessible from here.

  2. Hi @david rinnan

    The master password holds a paramount significance within a password management application.This singular password acts as a bulwark against unauthorized access, ensuring that all other passwords and confidential data remain safely encrypted and impervious to cyber threats. Given its critical role, selecting a robust and unique master password becomes a pivotal step in fortifying the integrity of the entire password management ecosystem, thereby reinforcing a user's resilience against the ever-evolving landscape of online vulnerabilities. Hence, it is important to create a strong but memorable master password that you do not store anywhere that it could be discovered.

    Moreover, when you synchronize via any cloud service, an encrypted copy of your vault data is stored on the cloud. Your cloud always contains a copy of same encrypted data as on your device. A copy of your encrypted data is downloaded on your device where is gets decrypted (locally) for real sync operation to merge changes. Afterwards, it gets encrypted again and uploaded back to the cloud. In a nutshell, your cloud works only as a storage medium and no cryptographic operation (encryption or decryption) is performed there. All such operations are performed locally on your device and your data never leaves your device in unencrypted format. So somehow, if an attacker gains access to your iCloud Account/Enpass data file, he will find it protected with your Master Password and thus making it unuseful for him.

    • Thanks 1
  3. Hi @zoeck

    Following an extensive investigation into this matter, we have effectively reproduced the identified bug. Our committed development team is currently focused on resolving this issue as a matter of utmost importance. Moreover, future updates will incorporate the required fixes for this glitch. We genuinely appreciate your understanding and cooperation during this interim period.

    • Like 1
  4. Hi @Send Zero

    Upon a thorough investigation of this issue, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

     

    • Like 1
  5. Hi @iTeeLion

    For troubleshooting purposes, please follow the below steps -

    1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

    If the issue persists, please share the below details with me, and I’ll have this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. Any VPN/Firewall/Antivirus service you are using.
    3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.
  6. Hi @Send Zero

    I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then.

    #SI-3439

  7. Hi @Jimmy5

    For troubleshooting purposes, please follow the below steps -

    1. Disconnect the synchronization from the connected device and then enable the synchronization by following the steps in the link. Also, try restarting your Webdav server.
    2. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    3. After creating a manual backup of your Enpass data, try reinstalling the app on the affected device.

    If the issue persists, please share the below details with me, and I’ll have this checked for you -

    1. The version of the Enpass app and OS you are using.
    2. A screenshot of the error occurring would be helpful.
    3. If possible, kindly create a Webdav demo account and DM me its username, URL and password.
  8. Hi @Shlomi

    For troubleshooting purposes, please create a manual backup of your Enpass data and then reinstall the app. If the issue persists, kindly share the below details and I will get this checked for you -

    1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
    2. Does the Enpass app freeze after a certain action? Like opening a webpage, editing an Item, etc, or is it completely random?
    3. The total number Items, vaults and attachments you have saved in the Enpass app.
  9. Hi @Operations8

    While we're actively addressing your concern, could you please attempt to resolve the issue by disabling and then re-enabling the PIN option within Enpass' security settings? If the problem persists, we kindly ask you to provide the following details:

    1. Are you using a key file in conjunction with your master password?
    2. How many vaults have you created within the Enpass app?
    3. Have you recently updated from the previous build, specifically version 6.8.7.786, or any older iteration?
    4. Is there a specific sequence of actions you performed prior to encountering this issue?
    5. Additionally, we kindly request that you share a brief video clip demonstrating the issue. You can share the video with us at support@enpass.io and reference this forum conversation.
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