Abhishek Dewan

Hi @Mikey2233

Apologies for the inconvenience caused to you in this matter. Our development team is aware of this concern and is working on fixing it. Kindly share the name of the apps on which you are facing this issue and I'll forward it to our dedicated team.

Hi @randunel

Welcome to the Enpass Forums.

The .walletx file extension was used in earlier versions of Enpass (version 5) and since then, we have updated the file extension to vault.enpassdbsync. That is the reason you are seeing different versions. Please refer to the steps in this link to restore your old Enpass 5 data and merge it into the new Enpass 6 version.

Once done, create a new vault, set it up with a dedicated cloud sync, and then copy Items from all vaults there. That way, you will only have one Vault with all your Items synchronized to one cloud account.

Hi @norseman

Welcome to the Enpass Forums.

If you are using the Enpass app Mac AppStore version, you can update the app by going to the Mac AppStore Enpass page. Otherwise, in the website version of the app, you can update by going to "Enpass Menu bar" --> "Help" --> "Check for Updates".

Moreover, your license status is not affected when you update the app.

Hi @srouleau

For troubleshooting purposes, please follow the below steps -

1. Ensure that the latest version of Enpass is installed on your device and that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.
3. Try clearing the cache and cookies of the browser.
4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

If the issue persists, please share the below details -

1. The version of the Enpass app, Enpass Extension and browser you are using.
2. A short video showing this issue would be helpful. You can share the video with us at support@enpass.io and mention this forum.

Hi @Danny J

Welcome to the Enpass Forums.

As you have mentioned/confirmed that you can access your Enpass on other device via Biometrics, we can help you here with the following steps below

1. Open Enpass on your mobile/device using Biometrics.

2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.

3. Copy all the items individually from the other vaults and move them into the newly created vault.

4. Sync this new vault with a new cloud account.

5. Now reinstall Enpass on any other device and restore the data using the new cloud account.

6. Once all your data is restored on the other device, repeat step-5 on all your other devices.

Hi @_Sascha_

It is possible in Enpass to sort the Items based on how recently or frequently they've been used. Kindly refer to the steps in this link to know how you can achieve it.

Hi @Juan Carlos Rubio

Welcome to the Enpass Forums.

If I have understood your query correctly, and do correct me if I'm wrong, you were earlier synchronizing with Dropbox but now wish to synchronize your data via Onedrive? If that is correct, to change your cloud service, you will need to disconnect your vault from Dropbox first. Please refer to the steps in this link on how to do so. Once done, you can follow the same path and connect to the cloud service of your choice.

Hi @kuk

For troubleshooting purposes, please create a manual backup/set up synchronization for your Enpass data and then reinstall the app. If the issue persists, please share the below details with me, and I’ll have this investigated for you -

1.     The version of the Safari browser you are using.

2.     Are you facing this issue on just the Safari browser or any other browser as well?

3.     Please share the cloud service you are using to synchronize your data.

      4.   Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

      5.    A short video showing this issue would be helpful. You can share the video with us at support@enpass.io and mention this forum.

Hi @rdfhrn

To assist you further with this concern, please share the below details with me -

1. The version of the Enpass app, OS, Enpass Extension and browser you are using.
2. The URL of domains/sub-domains on which you are facing this concern.

Hi @tatami @MMHF

I will be unable to share any ETA but rest assured, we are already working on launching the update soon. Thank you for your patience and support in the interim.

Hi @Rootbeer

Apologies for the hassles caused to you in this case. I'm discussing this case with our dedicated team and as soon as they update me on this matter, I will be sure to notify you on this forum.

Hi @Rico

Apologies for the hassles caused to you in this case. I have forwarded the name of the apps to our dedicated team for a thorough analysis and as soon as they update me on this matter, I will be sure to notify you on this forum.

Hi @anett

Welcome to the Enpass Forums.

You can register on the Enpass app on all your devices via the email address used during the purchase to avail the benefits of your license. Kindly refer to the steps in the following link to register.

Once done, the easiest way to access data on multiple devices is by synchronizing the Enpass Vault -

Steps for your old device on which Enpass is already set up and running-

You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

Steps for your new device-

On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

Hi @District80

I'm actually pointing to the difference between Enpass Portable and creating manual/auto backups. It is possible to save a backup, move it to an SD card, and put that card inside another PC. However, to view the encrypted database, you will need to restore that backup file in the Enpass Desktop application. The Enpass portable, on the other hand, does not require installation as you can simply put the portable program on a USB and move it between PCs.

In folder sync, if you connect a folder in your local device to the vault in Enpass, any changes you made in that Enpass vault get saved into that folder. If you take the folder sync file to a different PC, you will still need to restore the file to view your logins.

Hi @MMHF

I can certainly understand your disappointment in this matter.

After a thorough discussion with our dedicated development team, I have been informed that this issue will be fixed in our upcoming major update. We request you to kindly bear with us until then.

Hi @AcidKat

Welcome to the Enpass Forums.

I will gladly get this investigated for you. Please share the below details with me -

1. The version of the Enpass app and OS you are using on all your devices.
2. Kindly create a Demo account and DM me its username, password and URL.

Hi @Kryptonight83

I appreciate you sharing the update on this concern, and I'm glad to hear that the issue you were facing got resolved. Our team is still looking into this concern, and I have also shared your comments with them. In case of any further updates on this concern, I will be sure to notify you on this forum.

Hi @Dasein

I would like to inform you that our development team has investigated this features feasibility. This feature request may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

#SI-1203

Hi @BLaci

Welcome to the Enpass Forums.

For troubleshooting purposes, after creating a manual backup of your Enpass data, try reinstalling the app. If the issue persists, please share the below details -

1. The total number of Items, attachments and vaults you have saved.
2. The cloud service (if any) you are using to synchronize your data.
3. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.

Hi @District80

Unlike traditional Enpass desktop apps, the portable version does not require installation. You can put it on a USB drive and move between computers while taking your app and settings with you.

Manual/Auto backups on the other hand are encrypted version of your database, which can be used for recovery purposes.

Hi @Rico

Kindly share the name of the apps on which you are facing this concern and I'll share them with our testing team.

Hi @azarot555

I have shared your comments as feedback with the team regarding a manual for Webdav troubleshooting with errors. As soon as I have more information regarding this request, I will be sure to notify you.

As for the concern you are facing, I'm following up on it for you and will get back to you soon with an update.

Hi @Mohit

Welcome to the Enpass Forums.

Enpass developers are aware of the request for this feature and they have also investigated its feasibility. This feature may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

Hi @gregoir911

Welcome to the Enpass Forums.

For troubleshooting purposes, please try the below steps -

1. I recommend checking our highly useful guide on importing your data to Enpass to ensure that you are not missing any crucial steps.
2. Create a fresh export file from lastpass and try importing again (Please do not open the exported file before importing it).

If the issue persists, please share the below details and I’ll have this further investigated for you -

1. The version of the Enpass app, Lastpass app, and OS you are using.
2. A screenshot of the error occurring would be helpful.

Hi @aurelien.rasse

We have reproduced the bug on our end due to which this issue is occurring. Our dedicated team is now working on resolving it and soon a patch addressing this issue will be released. Thank you for your patience in the interim.