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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Cederd

    We have addressed this issue in the previous updates. In case you are still facing this issue, I would recommend reinstalling the Enpass Extension once on your browsers and checking if the issue persists. If it does not resolve the problem, please share the URL of the web pages on which this issue is occurring, and I'll have this further investigated for you.

  2. Hi @Jake23

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please create a manual backup of your Enpass data and try reinstalling the app. If the issue persists, kindly share the below details with me, and I’ll have this investigated for you -

    1. Have you downloaded the Enpass app from the Windows Store or from our official website?
    2. Try disconnecting the internet, then launch the Enpass app and observe if the app is still crashing for you. If it is not crashing, then while the internet is disconnected, try removing the cloud account you are using for synchronization, enable the internet and re-launch Enpass to check if the app is still crashing.
    3. Is the Enpass app showing you a crash report after the crash? If yes, kindly share it with me.
  3. Hi @Mike Carnie

    Welcome to the Enpass Forums.

    Could you please confirm if you are looking to purchase the Enpass Premium license for Personal or Business use? In personal license, when using multiple vaults in Enpass, each vault must be connected to a separate cloud account for syncing. It is not possible to connect more than one vault with the same cloud account. However, if you are using WebDAV/OwnCloud, sync with multiple vaults by defining separate paths/folders for each vault.

     

    If you are looking for Business solutions, kindly drop us an email at support@enpass.io, and our team will get in touch with you asap.

  4. Hi @Tomdel

    Welcome to the Enpass Forums.

    Currently, it is not possible to select multiple Items in the Android version of the Enpass app. However, it is possible to do so via Desktop version of our application. I have also duly noted your comments and shared them as feedback with our dedicated team for further consideration.

    #SI-3322

  5. Hi @tTony

    In our thorough investigation, we found that 904035 error is thrown due to SSL Handshake failure between server and client. Please try the below steps when setting up sync with WebDAV -

    Enable Bypass SSL certificate verification checkbox:

    For Mac -
    417896247_Screenshot2023-03-24at5_42_47PM.thumb.png.59cae4bf46d6bcbb75241c9948949c71.png

     

     

     

     

     

     

     

     

    For iOS -

    IMG_54809BEEFC63-1.thumb.jpeg.802eac2b31816be63a3d1d11e6eb40ca.jpeg

    If the issue still persists, please create a demo account for your WebDAV with mentioned certificate enabled and DM me the URL, username and password.

  6. Hi @Kryptonight83

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps. Let me know if they help –

    1.     Remove the synchronization from all the connected devices. While doing so, you will also get an option to 'Delete data from cloud account'. Please proceed with it and after doing it, enable the synchronization again first on the device with the most recent data and then on the rest of the devices.

    2.     Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic.

    3.     Try clearing the cache and cookies of the browser or use a different browser to set up synchronization.

    4.     Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

  7. Hi @simfin

    For troubleshooting purposes, please follow the below steps -

    1. Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.
    2. I would also suggest checking that you have the latest version of browser installed , re-configuring the extension, and reinstalling it from here.
    3. Try clearing the cache and cookies of the browser.
    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persist.
    5. Otherwise, create a manual backup of your data and then reinstall the app.

    If the issue persists, please share the below details with me and I'll have this further investigated for you -

    1. The exact version of the Enpass app, Enpass Extension and browser you are using.
    2. Is the Enpass app also becoming unresponsive or just the Extension?
    3. Any VPN/Firewall/Anntivirus service you are using.
    4. Is this issue occurring after you have left the system idle, after waking system from sleep or is it completely random?
  8. Hi @angry_user

    Welcome to the Enpass Forums.

    Apologies for the inconvenience caused to you in this matter.

    Since you mentioned that you were in contact with us over email, kindly share the ticket ID you must have received, similar to 'ECS-XXXXX'. I will then check and share the status with you. Otherwise, please share the below details with me -

    1. The version of the Enpass and OS you are using.
    2. A screenshot of the error you are referring to would be helpful.
  9. Hi @pav

    Welcome to the Enpass Forums.

    On the devices on which you are facing this concern, please try the below steps -

    1. Take a backup of the Enpass Data on your device from Enpass Settings → Vaults → Select the Vault → Backup.

    2. Uninstall the Enpass app from Enpass Settings → Advanced → Erase everything.

    3. Reinstall the app and restore using the backup file.

    4. Sync the Vault with the Dropbox Account.

  10. Hi @rps

    Welcome to the Enpass Forums.

    I certainly understand your point. There is an active development effort underway for Enpass. In addition to tracking feature requests and bugs via our internal software, we also release new features/improvements in subsequent updates. It is always a pleasure to hear feedback from our users. Planning, feasibility checks, implementation, and testing are all necessary for developing a new feature or fixing a bug. In order to avoid giving inaccurate information, we are not able to provide an ETA or share any roadmap at the moment. When we add a new feature or fix a bug, we notify our users via email and forums. When a new version is released, you can also check our release notes to see what new features/bug fixes are included.

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