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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @aikon

    Welcome to the Enpass Forums.

    You can download the Enpass app on your Mac from either the Mac AppStore or our official website. If you have downloaded the app from the Mac AppStore, you can update the app by going to the Enpass store page on the AppStore. If in case you are using the website version, you can update the app by going to Enpass app -> Menu bar --> Help --> Check for Updates.


    Additionally, the backup file's password can either be the vault password (if it's a backup of a secondary vault) or the master password (if it's a backup of the Primary Vault or multiple vaults, including the Primary Vault).


  2. Hi @CeePeeBee

    Could you please confirm if you tried the steps I shared in this post? If not, kindly try them and share your findings with me -

    1. Ensure that you have ticked the checkbox for AUTOFILL IN CHROME BROWSER under Enpass app Settings → Autofill.
    2. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

    3. Also, try clearing the cache and cookies of the browser.

    If the issue persists, please share the version of the Enpass app and OS you are using.


  3. Hi @Krabat

    Welcome to the Enpass Forums.

    In this case, as you have mentioned that you can access your Enpass on mobile via Face Id/Biometrics, we can help you here with the following steps below -

    1. Open Enpass on your mobile/device using Biometrics.
    2. Go to Settings-->Create a new vault of Enpass on your handset with a new password.
    3. Copy all the items individually from the other vaults and move them into the newly created vault.
    4. Sync this new vault with a new cloud account.
    5. Now reinstall Enpass on any other device and restore the data using the new cloud account.
    6. Once all your data is restored on the other device, repeat step-5 on all your other devices.
  4. Hi @Afra2

    Welcome to the Enpass Forums.

    The easiest way to access data on multiple devices is by synchronizing the Enpass Vault -

    Steps for your old device on which Enpass is already set up and running-

    You can set up cloud sync on your device by going to - Setting’s → Vaults → Select the Vault for which you would like to setup sync → Setup Sync → Select the cloud → Continue.

    Steps for your other/new devices-

    On the welcome screen of the Enpass application on your device, choose Restore Existing -> Cloud account to which you synced the details above → Enter Vault password → Continue . All the passwords will be synced to your device.

    Note - Please ensure that you are using the same cloud account for synchronizing your Enpass data.

  5. Hi @Yoshiki

    Welcome to the Enpass Forums.

    To assist you better with this concern, please share the below details with me -

    1. The version of the Enpass app and OS you are using.
    2. A screenshot of any error occurring and a short video showing this issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum)
  6. Hi @itoldusoandso

    Stopping the Wifi Sync server resets the connection settings on your local server, and you will need to set up Wifi sync again on all the devices. To avoid this, you can simply pause the Wifi sync server. Moreover, after pausing/stopping the Wifi sync server, you will still have access to your data on your device. However, any changes made on any of the connected devices will not synchronize among other devices until the Wifi sync server is started again.

    • Thanks 1
  7. Hi @vivek

    To investigate this concern thoroughly, please share the version of the Enpass app, OS, Enpass Extension and browser you are using.

    Regarding (2), Whether the full-time Windows Hello will work on any device totally depends on the Windows/Device itself. To determine the compatibility of the device to support full-time Windows Hello (feature is only available with Enpass Store version), Enpass relies on this API provided by the Microsoft. It is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. I would suggest you to perform the following troubleshooting steps:

    1. Remove Windows Hello Fingerprint and PIN from W11 Settings -> User Accounts -> Logon Options.

    2. Setup Windows Hello PIN and Fingerprint again.

    3. Now From the Enpass security settings disable and re-enable Windows Hello and reopen the app.

    However, Enpass prompting to enter master password occasionally is expected behavior.

    As for (3), could you please mention where exactly is the Enpass dialog popping up for you and share that URL with me? Also, a screenshot as a reference would be very helpful in investigating this concern.

    "Also, it would be nice if passwords can be saved even if you are not logged into Enpass" -

    As Enpass is an offline password manager, all your data is stored locally on your device. In order to autofill/save new Items on the Desktop version, the Enpass app needs to maintain a connection with the Enpass Extension. Hence, it is required for the main app to be running in the background to autofill/save new items. To learn more about autofill using Extension, please refer to this link.

  8. Hi @Harpool

    Enpass creates different subtitles for different types for Items. Moreover, as mentioned by @Ivarson, it also depends on which field is present on the top. For example -

    1. The subtitle for the login type Item would be first username, email, phone or URL.
    2. The subtitle for the credit card type Item would be card number. If it is empty, then first field will be shown as subtitle.
    3. The subtitle for the Identity type Item would be first name + last name.
    4. The subtitle for the Note type Item would be first 40 characters of note.
    5. The subtitle for all the other Items would be first non sensitive field.


  9. Hi @TomsCat

    We are looking into the reported concern for you but require some additional information - 

    1. Could you please confirm if you have two different username or emails for separate vaults?
    2. If yes, then kindly check whether the Enpass folder is created on both of the cloud.
    3. Also, please share the screenshot any error message you are getting while connecting second user to that server.
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