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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @Saint

    As mentioned by @Thoughts?, it is possible to view the password history in each app. As for editing/deleting single entries from password history, our development team has investigated its feasibility. This feature may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.



    • Thanks 1
  2. Hi @Erode99

    I would recommend you check this link for the exact steps on removing Enpass completely from your device. Also, Windows usually keeps a record of your previous version of Windows. As you mentioned that you have reinstalled the OS, please check if you have restored the Enpass files from your older OS.

  3. Hi @Erode99

    Welcome to the Enpass Forums.

    The email address with which you purchased the Pro license is used to register on the Enpass app to unlock the Pro features. Enpass data, on the other hand, can be restored from vaults stored in your cloud account by selecting the cloud service and then enter your credentials. Please refer to the following link to restore your database and register on your Enpass app -

    1. Restoring existing Enpass data from cloud service
    2. Activating Enpass license

    Regarding the master password not working, for quick troubleshooting, please try the below steps - 

    1. I recommend checking this highly useful troubleshooting guide.
    2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

    You can also refer to the following Forum as the same is being discussed there -

    If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

    1. The version of the Enpass app and OS you are using on your devices.
    2. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
    3. The number of vaults you have in your Enpass app on your other devices.
  4. Hi @Passer

    I can certainly understand your disappointment in this matter.

    I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.

  5. Hi @Fadi

    We are aware of the demand for this feature, and our development team is already working on it. Implementation of any new feature has certain phases like feasibility checks, development, testing etc. Rest assured, I'm regularly monitoring this forum and sharing feedback with our team. Once this feature is implemented, I will certainly update this forum. Please bear with us till then.

    • Thanks 1
  6. Hi @agent92

    The old vaults were upgraded by Enpass V6. If you are using Enpass version V6, then your vault is using 100K iterations. It does not matter if you have created the original vault years ago.

    The backup files by Enpass 5 or lower have the 24K iterations. Please remove old backup files. Also, consider more randomness to your master password by using a Keyfile. It will be much more effective than any protection offered by a higher number of iterations.

  7. Hi @rorywohl

    I'm discussing this case with my team. In the meantime, could you please check and confirm -

    1. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

    2. Also, try clearing the cache and cookies of the browser.

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