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Abhishek Dewan

Enpass team member
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Posts posted by Abhishek Dewan

  1. Hi @NasaRacer

    For troubleshooting purposes, please follow the below steps -

    1. Ensure that you have installed the latest version of the Enpass app and OS on your device.
    2. After creating a manual backup of your data, try reinstalling the app.

    If the issue persists, please share the below details with me -

    1. The version of the Enpass app and OS you are using.
    2. Are you facing this concern for all the Items and all the Sections or any particular ones? If there are specific ones, kindly share them.
  2. Hi @Damasta

    I can certainly understand your disappointment in this matter.

    Due to the nature of Enpass being an offline password manager, it is important to create a strong but memorable password that you do not store anywhere that it could be discovered. Enpass cannot recover lost or forgotten Master Passwords. All your data is under your exclusive control. If your Master Password is lost, Enpass should be reset so you can start over as a new user.

    Although we provide our users with the advantage of accessing the app through various means like PIN/Face ID/biometrics, we strongly recommend remembering your master password and keeping it safe. Having said that, I have duly noted your comments for future consideration.

  3. Hi @Mudplugger

    Our dedicated team is aware of this concern and they are working on a fix. Could you please share the version of the Enpass app and OS you are using along with the logs? You can enable the logs by following the below steps (Logs can be enabled in the Website version of the Enpass app) -

    1. Go to Enpass Settings → Advanced → Logs → Enable.
    2. Try synchronizing again. When the error occurs, open the Enpass app and visit the same Settings as above and click on 'Show Logs'.
    3. Copy the content of the logs and share it here. You can also DM me the logs or paste them in a .txt file and share it with us at support@enpass.io (Do mention this forum).

    #SI-3142

  4. Hi @Abi

    Welcome to the Enpass Forums.

    For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps –

    1. Remove the synchronization from all the connected device. While doing so, you will also get an option to 'Delete data from iCloud'. Please proceed with it and after doing it, enable the synchronization again.
    2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic.
    3. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.
    4. If you have enabled iCloud Advanced data protection, try disabling that setting and check if the issue persists.
  5. Hi @Damasta

    For security purposes, Enpass may occasionally prompt you to enter your master password or in certain situations, like after unsuccessful verification attempts via Face ID/biometrics/Windows Hello. Also, I'm afraid there is no way to recover a lost master password, as the master password is not saved anywhere. All your data is totally under your control, and we have no access to it. This is to ensure the best and optimum security for your confidential data.

     

    However, if they have the Enpass application on any other of your devices with faceid/biometrics enabled and you can access Enpass through it, please let me know, and I will try to help you recover the data and reset the master password. Once done, Face ID/biometric/Windows Hello options can be enabled again from Enpass Settings -> Security.

  6. Hi @cade

    If I have understood your query correctly and do correct me If I'm wrong, you have a secondary Vault synchronized to iCloud, and you wish to move your Items from that Vault to your Primary Vault and then synchronize it to your iCloud, correct?

     

    You can do so by copying your Items from your secondary Vault to your Primary Vault by referring to the steps in this link. Once done, you can disconnect the synchronization from both of your Vaults and connect the Primary Vault to iCloud.

  7. Hi @Saint

    As mentioned by @Thoughts?, it is possible to view the password history in each app. As for editing/deleting single entries from password history, our development team has investigated its feasibility. This feature may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

    #SI-1394

     

    • Thanks 1
  8. Hi @Erode99

    I would recommend you check this link for the exact steps on removing Enpass completely from your device. Also, Windows usually keeps a record of your previous version of Windows. As you mentioned that you have reinstalled the OS, please check if you have restored the Enpass files from your older OS.

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