Abhishek Dewan

Hi @kvinar

Thank you for sharing the requested details.

I have forwarded this concern to our dedicated testing team and as soon as they update me on this matter, I'll notify you on this forum. Your patience in the interim is appreciated.

#SI-3260

Hi @R-M

We were able to reproduce the bug on our end due to which this issue is occurring. In addition, Enpass developers have confirmed that future builds will include a fix for this reported concern. We have put this issue on a high priority and are working hard to resolve it as quickly as possible. We appreciate your support and patience in the meantime.

Hi @kuk

I'm discussing this concern with our dedicated team and will get back to you soon with an update. Thank you for your patience in the interim

#SI-3256

Hi @Saint

As mentioned by @Thoughts?, it is possible to view the password history in each app. As for editing/deleting single entries from password history, our development team has investigated its feasibility. This feature may be included in future Enpass releases even though we have not yet received any specific version updates. Your support and patience are greatly appreciated.

#SI-1394

 

Hi @Erode99

I would recommend you check this link for the exact steps on removing Enpass completely from your device. Also, Windows usually keeps a record of your previous version of Windows. As you mentioned that you have reinstalled the OS, please check if you have restored the Enpass files from your older OS.

Hi @Saint

Thank you for sharing your valuable feedback regarding this matter.

I have duly noted your comments and have shared them with our development team for future improvements in this regard. Enpass greatly appreciates your support and cooperation in the meantime.

#SI-2628

Hi @kvinar

Welcome to the Enpass Forums.

To assist you better with this concern, please share the below details with me -

1. The version of the Enpass app, OS, browser and Enpass Extension you are using.
2. Are you facing this concern with just the mentioned webpage or are there any others as well? If there are others, kindly share their URL.

Hi @hshh

Welcome to the Enpass Forums.

I'm discussing this concern with our dedicated team and will get back to you soon with an update. Thank you for your patience in the interim

#SI-3239

Hi @jp1928

Apologies for the inconvenience caused to you in this matter.

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.

Hi @DTO

Welcome to the Enpass Forums.

We appreciate you sharing this information with us. We will soon release a fix for this issue for future Enpass versions. Your patience in the meantime is appreciated.

#SI-3225

Hi @kuk

We will gladly get this investigated for you. Kindly share the number of Vaults, Items and attachments you have in your Enpass app along with a screenshot of the 'spinning wheel' you are referring to.

Hi @Jonas88

I would like to share that this issue has been reproduced by our backend team and they are working on its fix. The patch addressing this issue will be released in the future updates of Enpass. In the meantime your cooperation and support are highly appreciated.

Hi @cade

I would recommend checking our handy guide to learn about the user interface on Mac and how to set up Enpass. If you are facing any specific problem, kindly elaborate more on your concern and share the version of the Enpass app and OS you are using, along with a screenshot for a better understanding of the issue.

Hi @Erode99

Welcome to the Enpass Forums.

The email address with which you purchased the Pro license is used to register on the Enpass app to unlock the Pro features. Enpass data, on the other hand, can be restored from vaults stored in your cloud account by selecting the cloud service and then enter your credentials. Please refer to the following link to restore your database and register on your Enpass app -

1. Restoring existing Enpass data from cloud service
2. Activating Enpass license

Regarding the master password not working, for quick troubleshooting, please try the below steps - 

1. I recommend checking this highly useful troubleshooting guide.
2. Ensure that you are synchronizing with the correct cloud account. The cloud account from which you are trying to restore your data should be the same as the one you are using to synchronize your data on other devices.

You can also refer to the following Forum as the same is being discussed there -

If the above instructions do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your devices.
2. Is the master password working on your other devices or are you accessing the Enpass app through biometrics/Face ID?
3. The number of vaults you have in your Enpass app on your other devices.

Hi @miichaelfx

Welcome to the Enpass Forums.

Our dedicated team is aware of this concern, and they are working on fixing it as a priority. As soon we test and release a patch to fix this issue, I will be sure to update this forum. We appreciate your patience in the meantime.

#SI-3238

Hi @tdl III

We were able to reproduce the bug on our end, due to which this issue is occurring, and our dedicated team is now working on fixing it. I will be sure to notify you on this forum in case of future updates regarding this matter. We appreciate your support and cooperation in the meantime.

Hi @Passer

I can certainly understand your disappointment in this matter.

I have already shared all the details with our development team, and they are working on a fix. Right now, I will be unable to share any ETA as a fix is only released for any issue after thorough testing. Rest assured, I will certainly update this forum when a fix for this issue is released, or if we require any additional information. Please bear with us while we work on fixing this, and we appreciate your kind understanding in this case.

Hi @Fadi

We are aware of the demand for this feature, and our development team is already working on it. Implementation of any new feature has certain phases like feasibility checks, development, testing etc. Rest assured, I'm regularly monitoring this forum and sharing feedback with our team. Once this feature is implemented, I will certainly update this forum. Please bear with us till then.

Hi @tdl III

I have forwarded this concern to our dedicated testing team for a thorough analysis. As soon as they share any updates with me on this matter, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-3251

Hi @R-M

Welcome to the Enpass Forums.

I'm discussing this concern with our testing team and will get back to you soon with an update. Thank you for your patience and cooperation in the interim.

#SI-3252

Hi @Jonas88

I'm discussing this issue with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3253

Hi @ng4ever

Enpass app, in a way, does remind the user during autofill to store/retrieve Items from it. In case they are unsure about how to use the app, you can also share our handy user manual with them.

Hi @agent92

The old vaults were upgraded by Enpass V6. If you are using Enpass version V6, then your vault is using 100K iterations. It does not matter if you have created the original vault years ago.

The backup files by Enpass 5 or lower have the 24K iterations. Please remove old backup files. Also, consider more randomness to your master password by using a Keyfile. It will be much more effective than any protection offered by a higher number of iterations.

Hi @rorywohl

I'm discussing this case with my team. In the meantime, could you please check and confirm -

1. That you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. (If you are using such services, do share their names)

2. Also, try clearing the cache and cookies of the browser.

Hi @genbushi

Thank you for sharing your valuable suggestion.

We have taken note of your feature request and have also forwarded it to our dedicated development team for feasibility checks so they may consider it for future Enpass updates. Your patience is highly appreciated!

#SI-3249