Abhishek Dewan

Hi @JFS We recommend downloading Enpass only from the official source as unverified apk’s may have been tampered with, which could put the security of your data at risk. At the moment, you can download the Enpass app from the AppStore/PlayStore or our official website.

Hi @MrElectrifyer After conducting a comprehensive examination of this matter, we have successfully replicated the issue. Our dedicated team of developers is currently focused on rectifying this as a top priority. A solution to this problem will be incorporated into future versions of the app. We sincerely thank you for your understanding and collaboration during this interim period.

Hi @tomex Thank you for sharing the crash report with us. Our team is investigating this concern on your behalf and we will get back to you soon with an update. #SI-3534 #ECS-43362

Hi @MarcS The Enpass Extension actually requires an active connection with the app to function. Since you mentioned that the Enpass app is unable to connect with Extension even when its running, kindly try the below steps and share your findings with me - Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled. Go to Safari Preferences > Extensions > Enpass . Then click the checkbox next to Enpass Extension in the sidebar. Turn On button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords. Note - If its already enabled, try disabling and then re-enabling this setting. Try clearing the cache and cookies of the browser. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists. After creating a manual backup of your Enpass data , try reinstalling the app. If the issue persists, do share a screenshot of the error message as well that you receive when the app in unable to connect with Extension.

Hi @Nomuas I have taken note of your comments and shared them with our dedicated team for thorough feasibility checks and careful consideration . Your patience during this process is greatly appreciated. #SI-3532

Hi @Andre85@paulsiu Our development team is actively working on introducing the Passkeys feature to the Desktop version of the app. However, at this time, we are unable to provide a specific ETA. Rest assured, we will keep our users updated on any advancements related to this feature or the import/export of passkeys. Your cooperation and support are greatly appreciated!

Hi @Schtief Please share the below details with me and I'll get this checked for you. - The version of the OS you are using. Are you facing this issue for all Items or any particular ones? Have you recently imported the Items? If yes, kindly share the name and version of the password manager from which the Items have been imported. Try creating a new Item, then check and confirm if you are facing this issue on that newly created Item?

Hi @threadstone Our development team is aware of this bug and is already working on fixing this concern. Once a patch for this issue is released, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

Hi @Captain_Eric For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps - Remove the synchronization from the connected device and enable the synchronization again. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference ? If they are not, kindly set it to automatic. Try clearing the cache and cookies of the browser or use a different browser to set up sync. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. After creating a manual backup , perform erase everything operation from Enpass Settings → Advanced. Once done, restore the data from the backup file and enable the sync again.

Hi @paulsiu Creating backups and restoring your data will retain all the saved passkeys. However, when exporting your vault to CSV or JSON formats, please note that passkeys will not be included in the export/import process.

Hi @sysfox Please share the version of the Enpass app you are using as well and I'll get this checked for you.

Hi @SebastionSimon Could you please confirm if you tried the troubleshooting steps I shared in my post in this forum? If not, do try them and share your findings with me. If the issue persists, kindly share the requested information along with a screenshot of any error occurring and I'll gladly get this checked for you.

Hi @htfan Currently, Full-time unlocking with Windows Hello is supported by Microsoft Store version of the app only and unfortunately, we will be unable to share any ETA regarding when Full-Time unlocking will be supported by Website version of the app.

Hi @vool Please share the below details with me and I'll gladly get this checked for you - The version of the Enpass app,OS and browser you are using. Are you facing this issue while signing-in in any particular webpage? If yes, kindly share their URL with us.

Hi @MrElectrifyer Thank you for sharing the requested details. I'm getting this concern checked for you and will get back to you soon with an update. #SI-3529

Hi @tomex Please share the file with us at support@enpass.io. Do mention this forum and I'll look into it for you.

Hi @EddyLB Our team was successfully able to replicate the glitch due to which this issue is occurring and they are now working on a fix which will be implemented soon in the future version of the app. We appreciate your patience and cooperation while we work on fixing this bug.

Hi @MrElectrifyer@david Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

Hi @tomex Please share the below details and I will get this concern checked for you - The cloud service you are using to synchronize the data. Kindly copy the full crash report in a .txt file and share it with me.

Hi @EddyLB I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3524

Hi @JFS We have fixed this concern reported by you. Kindly update your Enpass app and Extension and share your findings with us.

Hi @AnakinCaesar Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.

Hi @Lukas_ Since you mentioned that you are facing this issue one one particular Item, could you please share the app name/URL of the webpage for that Item? We will then look into this for you.

Hi @Austin Powers We have taken note of your feature request and have also forwarded it to our dedicated development team so they may consider it for future Enpass updates. Your patience is highly appreciated. #SI-3523

Hi @Damasta Our team has contacted you over DM. We request you to kindly check it and respond to the same.