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Abhishek Dewan

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Posts posted by Abhishek Dewan

  2. Enpass Windows Hello Security Dialog Keeps Randomly Hanging for 5+ Minutes

    in Windows PC

    Posted

    Hi @MrElectrifyer

    After conducting a comprehensive examination of this matter, we have successfully replicated the issue. Our dedicated team of developers is currently focused on rectifying this as a top priority. A solution to this problem will be incorporated into future versions of the app. We sincerely thank you for your understanding and collaboration during this interim period.

    • Thanks 1

  4. Enpass app terminates. Extension cannot connect.

    in Mac

    Posted

    Hi @MarcS

    The Enpass Extension actually requires an active connection with the app to function. Since you mentioned that the Enpass app is unable to connect with Extension even when its running, kindly try the below steps and share your findings with me -

    1. Ensure that the Enpass application is running in the background when using the browser extension. In addition, the “ Enable Extensions ” under the Browser settings of your Enpass application should also be enabled.

    2. Go to Safari Preferences  >  Extensions  > Enpass . Then click the checkbox next to Enpass Extension in the sidebar.  Turn On  button in the pop-up that appears. Once the extension is installed, connect it to the Enpass desktop app to allow access to your saved accounts and passwords.
      Note - If its already enabled, try disabling and then re-enabling this setting.

    3. Try clearing the cache and cookies of the browser.

    4. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Also try disabling them to see if the issue persists.

    5. After creating a manual backup of your Enpass data , try reinstalling the app.

    If the issue persists, do share a screenshot of the error message as well that you receive when the app in unable to connect with Extension.

  7. Overwriting of passwords with "auto update" function

    in Desktop

    Posted

    Hi @Schtief

    Please share the below details with me and I'll get this checked for you. -

    1. The version of the OS you are using.

    2. Are you facing this issue for all Items or any particular ones?

    3. Have you recently imported the Items? If yes, kindly share the name and version of the password manager from which the Items have been imported.

    4. Try creating a new Item, then check and confirm if you are facing this issue on that newly created Item?

  9. New Android Phone: can't restore /sync Enpass with OneDrive....

    in Android

    Posted

    Hi @Captain_Eric

    For troubleshooting purposes, please create a manual backup of your Enpass data then follow the below steps -

    1. Remove the synchronization from the connected device and enable the synchronization again.

    2. Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference ? If they are not, kindly set it to automatic.

    3. Try clearing the cache and cookies of the browser or use a different browser to set up sync.

    4. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists.

    5. After creating a manual backup , perform erase everything operation from Enpass Settings → Advanced. Once done, restore the data from the backup file and enable the sync again.

  12. Wi-Fi sync not working

    in Mac

    Posted

    Hi @SebastionSimon

    Could you please confirm if you tried the troubleshooting steps I shared in my post in this forum? If not, do try them and share your findings with me. If the issue persists, kindly share the requested information along with a screenshot of any error occurring and I'll gladly get this checked for you.

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