Abhishek Dewan

Hi @MOM20xx

After a thorough investigation, we couldn't replicate this concern on our end, and it seems that this issue is not from our side. Could you please check your Internet settings once and let me know if you are facing a similar concern with any other app as well?

Hi @stray

We are looking into the concern reported by you and our team of experts requires some additional information in this case - 

1. Are you able to see the details of saved items?
2. Do you have multiple vaults in your Enpass app? Are you looking for the item in the same vault in which you added it?
3. Is the issue with only a specific template type or all templates?

We appreciate your co-operation in this matter.

Hi @Ivarson

Thanks for notifying me that the issue you were facing got resolved!

Hi @Ivarson

I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I'll be sure to notify you. Your patience in the meantime is appreciated.

#SI-2925

Hi @PatrickR

I discussed this case with our dedicated team. For the time being, there is no workaround since the data has already been imported. Please be assured that we are working on a fix for the problem and apologize for any inconvenience caused.

Hi @Sleepyhead

Thank you for notifying me that the issue you were facing got resolved with the recent update!

Hi @David Jameson

Please DM me the details of your Enpass app version which you are using on your iPad and the WebDav demo account along with its login id, password and the URL. I will then get this checked for you.

Hi @Dorian

We were able to replicate this issue on our end. Our dedicated development is now working on fixing the bug and a patch addressing this issue will be released in the future versions of Enpass. We appreciate your patience in the meantime.

Hi @PatrickR

Thank you for the details.

We are looking into the concern reported by you and will get back to you soon with an update.

Hi @Welshdog

Thank you for updating me that it is working fine for you now. @Sleepyhead Could you please create a manual backup, then reinstall the app on the device on which you are facing this issue and share your findings with me? I would also suggest disconnecting the Wi-Fi-sync server and enabling it again once.

Hi @MikDev

Welcome to the Enpass Community.

I have duly noted your comments and shared them as feedback with our development team so they may look into its feasibility and implement it for the future Enpass versions. We appreciate your patience in the meantime.

#SI-65

Hi @PiLoT

Thanks for letting me know that you were able to edit the Items. I'm sure the information you have provided will be helpful for anyone facing a similar concern

Hi @PatrickR

I will definitely look into this for you, but to replicate the issue on our end and provide you with a resolution in this matter, could you please share the version of the OS you are using and the 1Password application? Thanks for your understanding in this case.

Hi @Dorian

Welcome to the Enpass Community.

I appreciate you sharing the details with me and have forwarded them to our dedicated team for testing purposes. As soon as they update me on this matter, I will be sure to notify you on this forum. Thanks for your patience in the meantime. 

#SI-2918

Hi @rorywohl

I'm glad to hear that the Enpass app is much more stable for you after the troubleshooting steps I shared with you and you are not getting 'App has stopped responding' messages.

Regarding the Enpass Extension not activating for you, please ensure that  that Enpass application is running in the background when you are using the browser extension. I would also suggest checking that you have the latest version of Chrome browser installed, re-configuring the extension and reinstalling it from here. You can even create your own keyboard shortcuts for the Enpass browser extension to activate. Please refer to this link for our handy guide on how to set up.

Hi @PatrickR

Could you please open your 1pif file using text edit ( or any text opener) and search for the created date using "createdAt" and updated time using "updatedAt" while searching?

Once you get to the created date, please convert it using the Unix time converter, as that will give us the exact time when it was created. Please share that along with the version of the OS and 1Password application you are using. We appreciate your co-operation in this matter.

Hi @hauke

Welcome to the Enpass Forums.

You can only synchronize your vault through one method at a time, i.e., via a cloud server, WiFi sync or Folder sync. Regarding the mobile device acting as a Wifi-Sync server, I have duly noted your comments and shared them as feedback with the dedicated team so they may check the feasibility of the requested feature and implement it for the future Enpass version. Your patience in the meantime is appreciated.

#SI-2911

Hi @PatrickR

I have forwarded this concern for further testing to our dedicated testing team. As soon as they update me on this matter, I will be sure to notify you. Your patience in the meantime is appreciated.

#SI-2912

Hi @PiLoT

Thank you for letting me know that the troubleshooting steps I shared with you for Face ID worked.

As for the Items which you are unable to edit, could you please share 2-3 examples of Items (along with their URL and fields) which you are unable to edit? I will then get this issue investigated with our dedicated team.

Hi @rorywohl

For troubleshooting purposes, please review the below Settings in your Enpass App Settings -> Security -> Auto-locking.

1. Lock After:
   Select a time period after which Enpass will require credentials to unlock. Try changing the time period and share your findings.
2. Lock on Leaving:
   Enpass will require credentials to unlock once the app is no longer in the foreground. If the option is ticked, please try un-ticking it and check if the app is still getting locked.
   

Hi @PatrickR

It is possible you may not have any passwords in Enpass that you have not changed or any expired passwords. Enpass automatically shows you these categories (3-6 months, expired etc) in case any passwords fulfill the criteria.

Hi @dudix777

Our dedicated team is still working on this issue. I'm afraid I will not be able to share any ETA at the moment, but rest assured , I’m also following up on this case for you and will notify you of any updates regarding this case. Apologies for any inconvenience this may have caused.

Hi @stray

Welcome to the Enpass Community!

I have forwarded this concern to our dedicated testing team. As soon as they update me on this matter, I will be sure to notify you on this forum. Your patience in the meantime is appreciated.

#SI-2900

Hi @PiLoT

As you mentioned that you are facing this issue with certain Items, for troubleshooting purposes, please try duplicating them on your Enpass Mac device by selecting the Item -> Right-Click -> Duplicate. After duplicating the Item, try editing them and share your findings with me.

Regarding Enpass app not showing Face ID the first time you open the app, please try the below steps. Let me know if the issue persists -

1. Disable the Face ID and then enable it again in your iOS Enpass app by going to Settings -> Security -> Face ID.
2. In your iPhone Settings, search for the Enpass app. Then disable the Face ID feature and re-enable it.
3. Create a manual backup/ set up synchronization, then re-install the app.

Hi @SophiaB

Thank you sharing the details.

We have reproduced the bug on our end, due to which this issue is occurring. Our dedicated team is not working on resolving it, and a patch addressing this issue will be released soon. We appreciate your patience while we work on fixing this bug.