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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @Damasta Our team is actively looking into this concern for you and we will get back to you soon with an update. In the meantime, could you please confirm if you are getting any Enpass Biometrics-Cipher notification? We appreciate your cooperation in this matter. #BSI-152
  2. Hi @Tuxmann You can import any template in pre-formatted CSV within Enpass. To do so, follow the below steps- Open Enpass > Click on File from Enpass Menu > Import > Select pre-formatted CSV > Select the login type as Other Miscellaneous and location > Continue > Select the vault in which you wish to import particular data and tap on continue. Please refer to the FAQ for steps to import data using a CSV file.
  3. Hi @yonghenghycw We request you to kindly contact us at support@enpass.io and share the purchase receipt along with the email address used during the purchase. Our team will then get this checked for you.
  4. Hi @awaescher I would like to share that we provide the option of the folder sync in the sync flow only, rather than the restore or create a new vault flow and it seems from the screenshot shared that you are trying to create or restore a new vault. That is why the folder sync option is not showing.
  5. Hi @MrElectrifyer@david Thank you for elaborating on the concern. I have forwarded this issue to our dedicated team for a thorough analysis and will get back to you soon with an update. #SI-3522
  6. Hi @PasswordSeeker The app may ask for the master password in case of incorrect Touch ID attempts and the only option in this case is to enter the master password to enable the Touch ID again. For quick troubleshooting, I recommend you check this highly useful troubleshooting guide. Otherwise, I regret to inform you that there is no way to recover a lost Master Password as the Master Password isn't saved anywhere. All your data is totally under your control and we have no access to it. This is to ensure the best and optimum security for your confidential data. If you have the updated 6.9.0/6.9.1 Enpass App on any other of your iOS/Android devices with face-ID/biometrics enabled unlock and you can access Enpass through it then please follow the steps below and we'll try to help you recover your data and reset your Master Password: Step1 - Unlock Enpass App on your iOS/Android device via Face-ID/biometrics Step2 - Settings>Vaults>Primary Vault Step3 - Click on three dot>Show/View Password Note- This "Show Password" feature is exclusively available in Enpass versions 6.9.0 and 6.9.1 for iOS/Android. If you are using an older version, this option will not be visible. Otherwise, the only option would be to start with a fresh database. Here's how to do so.
  7. Hi @MarcS Could you please confirm if this issue is occurring after you put your system in sleep mode? I would also recommend reviewing the auto-lock behavior in Enpass by referring to this link and ensuring that you have disabled 'Autolock When: System Sleeps' and 'Autolock When: System gets locked' options in the app.
  8. Hi @MrElectrifyer Kindly share the exact version of the OS and I will get this concern further investigated for you.
  9. Hi @Gerd Wilhelmsen Once you have purchased the license, you can use it on all your devices by simply registering in the app via the email address used during the purchase. If you would like us to get this checked for you further, we request you to kindly contact us at support@enpass.io and share the purchase receipt along with the email address used during the purchase. Our team will then get this checked for you.
  10. Hi @EddyLB Kindly share the exact version of the OS and I will get this concern further investigated for you.
  11. Hi @Sigan We have recently launched a beta version for Enpass v6.9.2 in which we have incorporated some fixes due to which the issue you are facing could be occurring. If you could please download the Enpass beta version from here and share your findings with us if you are still facing this issue, it would be much appreciated.
  12. Hi @AnakinCaesar Thank you for elaborating on the concern. I'm discussing this case with our dedicated team and will get back to you soon with an update. Your patience and cooperation in the meantime are appreciated. #SI-3519
  13. Hi @c74a Upon a thorough discussion and investigation, we were able to reproduce the bug. Our development team is now working on fixing it as a priority, and a patch addressing this issue will be released soon. We appreciate your kind patience and cooperation in the interim.
  14. Hi @Dan2020@rwright For troubleshooting purposes, please try the below steps - I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link , or manually by following the steps in this one. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. Check that time is set to automatic and is same on all your devices. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server. Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device. If the issue persists, kindly share the below details and I will gladly get this investigated for you - The version of the Enpass app and OS you are using. Any Firewall/Antivirus/VPN service you are using. Are you facing a similar issue on other devices as well?
  15. Hi @Jankete Could you please confirm if you are running only the portable version or the Enpass Desktop version as well because the inline feature is not available with the portable build. Also, kindly share the screenshot of Enpass extension of chrome. To do so please follow these steps: Right click on the extension → click on Settings and share the screenshot.
  16. Hi @Lukas_ Please share the below details and I will gladly get this checked for you - Are you facing this issue for all the Items or any specific ones? Device and model details of your Apple watch.
  17. Hi @AnakinCaesar To assist you better with the issue you are facing, kindly elaborate more on the concern and share the below details with me- The version of the Enpass app and OS you are using. A screenshot of any error occurring would be helpful.
  18. Hi @sgrienen The session expired issue has already been addressed in the latest iOS version 6.9.3 of the app. As for the MacOS, please try the below steps and share your findings with us - Please create a manual backup of your Enpass data. Then erase everything and reset the Enpass app from Enpass app Settings → Advanced → Erase everything.. Download the website website of the Enpass app 6.9.1 from the following link - https://www.enpass.io/downloads/. Observe if the issue occurs again. If problem persists on this build, then go to Advanced Settings → Enable Logs. Send us log from the diagnostics.log file from - /Users/${Home-Folder}/Library/Containers/in.sinew.Enpass-Desktop.App/Data/Library/Application Support/Enpass/diagnostics.log
  19. Hi @c74a Thank you for sharing the requested details . I have forwarded this concern to our dedicated team and they are looking into this concern for you. As soon as I have more information on this matter, I will be sure to update this forum. Kindly bear with us until then. #SI-3511
  20. Hi @c74a Thank you for informing the presence of this issue. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated. #SI-3510
  21. Hi @Rodrigo2 While we are looking into this concern for you, could you please share a screenshot of any error occurring?
  22. Hi @Scarce Noodle Thank you for sharing the requested details. Our development team was able to replicate similar concerns related to creating Passkeys on iOS apps and they are now working on fixing it. As soon as a patch addressing this issue is released, I will be sure to update this forum. Kindly bear with us until then. #SI-3492
  23. Hi @zaphod80013 Our team is still looking into this concern. I have also shared your feedback with them and will be sure to update you once I have more information related to this case. Kindly bear with us until then.
  24. Hi @Maximilian I have duly noted your feedback and shared it with our development team in order to fix this glitch. As soon as I have more information regarding this matter, I will be sure to update this forum. Your patience and support in the meantime are greatly appreciated.
  25. Hi @david For troubleshooting purposes, I recommend going through the steps in this link as I feel it would be helpful in this situation. If it does not help, kindly share the below details with me and I'll get this concern checked for you - The version of the Enpass app, OS, Enpass Extension and browser you are using. Are you using an dual monitor set-up? A short video showing the issue would be helpful. (You can share the video with us at support@enpass.io and mention this forum.)
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