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Abhishek Dewan

Enpass team member
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Everything posted by Abhishek Dewan

  1. Hi @Schtief Welcome to the Enpass Forums. I have forwarded your concern to our dedicated testing team and will keep you updated regarding any developments. We appreciate your patience in the meantime. #SI-1328
  2. Hi @bronckhurst Welcome to the Enpass Forums. As suggested by @Ivarson, you can set up cloud synchronization on your devices to access your data on multiple devices. You can also refer to this link. Regarding the situation you mentioned, when you update any Item in your Enpass laptop app which isn't connected to the internet, the Enpass app will save the changes locally. Still, it will throw an error while trying to sync (Unable to connect to the internet). On the other hand, any changes made in your smartphone Enpass app connected to the internet will automatically sync to your cloud account. When you connect your laptop to the internet again, any changes you have made on your Enpass app on your computer and smartphone will reflect on both of your devices.
  3. Hi @JeffB Thanks for bringing this issue to our attention. I have forwarded your concern to our dedicated tech team and will be sure to update you regarding any news on this matter. Your patience in the meantime is appreciated. #SI-2688
  4. Hi @ng4ever You can synchronize your multiple Windows PCs and Enpass mobile app via Wifi-Sync. Enpass Wi-Fi Sync lets you sync your data between various devices connected to the same network cloudlessly. To know more about Wifi-Sync, please refer to our below mentioned handy guides - Wifi-Sync Wifi-Sync (Manual Setup) Wifi-Sync (Troubleshooting guide)
  5. Hi @Mike007 Thank you for trying out the suggestion I shared with you. I have forwarded this concern to our dedicated tech team for further investigation and have shared every bit of information with them. I will get back to you soon with an update in this matter. Your patience and support in the meantime is appreciated. #SI-2685
  6. Hi @David Jameson Thank you for the details. Your disappointment in this case is certainly understandable. I have forwarded the details you have mentioned to the dedicated tech team so they may isolate the issue on their end. As for the slow Mac search in some instances, we are already aware of this problem and plan to fix it in future update cycles. Our sincere apologies for any inconvenience you may have experienced in the meantime.
  7. Hi @ade The Enpass version 6.8.0 (1002) is a beta version. I got it checked, and it seems that you are added to our beta version program; that is why you received the update. You can either disable automatic updates for your apps from Microsoft Store or let me know if you wish to be removed from our beta version program. After that, please create a manual backup/set up cloud synchronization on your device and reinstall the app.
  8. Hi @David Jameson For the purpose of investigating the issue, we require details like the Enpass version and OS version. So please share these details with me, and I'll forward them to our testing team for a thorough investigation.
  9. Hi @ng4ever You can go for multiple Enpass One-Time premium plans as well for your family members instead of the Enpass Family plan. In addition, you can share the data between your family members easily by creating a shared vault. Please refer to our helpful guide on how to do so.
  10. Hi @Mike007 Welcome to the Enpass Community! It seems that Enpass is picking the wrong scale factor for your display. Please refer to our handy guide on correcting the Enpass display. Let me know if the issue persists.
  11. Hi @hebusthib@ade Thank you for reporting the presence of this issue in our Enpass beta version. It will be fixed in the upcoming update. We appreciate your patience in the meantime. #SI-2681
  12. Hi @footcalf Welcome to the Enpass Forums. I have forwarded your concern to the dedicated team. As soon as they reply back with a resolution, I will be sure to update you on this forum. We appreciate your patience in the meantime. #SI-2680
  13. Hi @laptopleon We ask whether the application was downloaded from Mac AppStore or our official website to get the log files. It helps in reproducing the bug on our end, due to which the issue could be occurring.
  14. Hi @laptopleon Thanks for me notifying that the shortcut CMD-E is working in Elementor. It actually doesn't have to do with which Enpass plan you are using; instead, it seems that updating the Firefox browser fixed it for you. Enpass recommends keeping the Enpass app/Extension/Browser updated as updates iron out any bugs. In case this issue arises again, feel free to post on this forum, and I'll check it for you.
  15. Hi @Thomas67 Welcome to the Enpass Forums. Currently, it is not possible to sort categories manually or alphabetically. However, I have duly noted your comment and shared it as feedback with the dedicated development team so they may consider it for future Enpass versions. Enpass appreciates your patience in the meantime. #SI-2676
  16. Hi @ng4ever The significant difference between Premium Plan and Family plan is that Premium Plan is an individual plan. With Family Plan, you can grant access to Enpass Premium License to up to 6 people. To know more about the features, pricing and advantages of the Enpass Family Plan, kindly refer to the following link -https://www.enpass.io/pricing/.
  17. Hi @laptopleon Thank you for sharing the Enpass Extension version. For a thorough investigation of the issue, could you please share the Enpass app version you are using on your macOS and whether you downloaded the Enpass app from Mac AppStore or our website? I will then get it checked with the team.
  18. Hi @tsipromadouro I will gladly assist you with your query and change your email address. Kindly contact us on support@enpass.io with the purchase receipt and the email address to which you wish to change. After verifying the details, I will process your request.
  19. Hi @david Thanks for the suggestion. I have forwarded your comment as feedback to the dedicated development team so they may improve upon this behavior. Also, could you please share the version of the Enpass app, OS, browser, Enpass extension, and the website URLs where the one-time code is not automatically copied? I will then get this further investigated with the team. #SI-2662
  20. Hi @laptopleon To assist you better with your query regarding Enpass blocking WordPress Elementor shortcuts, kindly share the version of the Enpass app (Website or Store) and Enpass Extension you are using. I will get this further investigated for you. For the drop-down menu not working on web pages, we have already reproduced this issue on our end. Our tech team is working on resolving it, and it will be fixed in the upcoming update cycles. As a workaround, for now, you can add the websites on which this issue is occurring to the block list on the Enpass Extension Settings page. Here's how you can do it - On your browser, go to its Settings → Extensions → Enpass Extension -> Click 3 dots -> Extension Options. On the Enpass Extension Settings page, scroll down to “ Inline Autofill Menu Blocklist“, copy the URL of the webpage where this issue is occurring and paste it in the “ Add URL “ field.
  21. Hi @DiddlySquat Due to the nature of our offline password manager, we do not currently support the synchronization of settings across multiple devices. However, I have shared your feedback regarding this feature request with our dedicated development team so they may consider it for future Enpass versions. We appreciate your patience in the meantime. #SI-2547
  22. Hi @HC289 Welcome to the Enpass Community. Our dedicated team is still working on resolving this issue. Unfortunately, I cannot provide you with a timeline, however, please know that I closely follow this case and will update you here on this forum regarding a fix. Thank you again for your continued patience.
  23. Hi @Bustr Unfortunately, I will not be able to provide you with any ETA at the moment. Our dedicated team is currently investigating its feasibility, and I have also shared your feedback with the team. Your patience in the meantime is appreciated.
  24. Hi @gabeweb Thanks for the suggestion. I have taken note of your request and have shared this as a feedback with our dedicated development team so they may consider this for the future versions of Enpass. Your patience is highly appreciated! #SI-2663
  25. Hi @david When you autofill on the websites where 2FA is supported, the One-time code is automatically copied. You just need to paste the code in the 2FA field on the webpage. I would also suggest checking that you have the "Automatically copy and fill the One-Time code" enabled under your Enpass Settings -> Browser -> Autofill.
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