Amandeep Kumar

I understand your concern, Unfortunately, recovering a lost Master Password is not possible, as it is not stored anywhere for security reasons. Your data remains entirely under your control, and we do not have access to it. However, if you have the Enpass App installed and have version 6.9.0 or above on another device with Face ID, biometrics enabled for unlocking, you may be able to recover your data by following these steps: **Option 1: Check Your Actual Master Password** Access the Enpass App on any other mobile or desktop with biometrics/Master Password. Verify if the Primary vault's cloud email address matches the one you are trying to connect to on your target machine. Unlock Enpass App via Face ID/biometrics > Click on Settings > Vaults > Primary > Change Master Password > Enter the Master Password you are sure about. 3.1. Check if it accepts and allows you to change the Master Password to a new one. **Option 2: Transfer Items to a New Cloud with a New Master Password** Unlock Enpass App on the specific device using biometrics/touch/PIN access. Go to Settings > Click on Add New Vault of Enpass with a new Vault password. Copy all items individually from other vaults and move them into the newly created vault. Sync this new vault with a new cloud account. Reinstall Enpass on your desktop/other device and restore data using the new cloud and new Master Password. Once data is restored on the desktop/mobile, repeat step 5 on all other devices.

We would like to share that Enpass app may ask for the master password occasionally even if the Windows Hello/PIN is set for security purposes. However, if this is happening too often, please try the below troubleshooting steps - Ensure that the Enpass app and Windows OS is up to date. Disable the Windows Hello authentication and enable it again from the Enpass app Settings → Security → Quick Unlock. Create a manual backup of your Enpass data and then reinstall the app. For more information and help, feel free to contact us via the same email, and we will be happy to assist you. Also, visit our user manual. https://support.enpass.io/home.htm

To initiate the setup of Enpass from the beginning, please visit the following link: https://support.enpass.io/home.htm. Once there, select your device type to access the detailed manual for setting up Enpass.

Hi @raalapas I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3669

Hi @navaho I'd like to confirm that we have indeed escalated the issue you reported to our development team. They are currently investigating and working on reproducing the problem on their end. Fixing any potential issues may take some time, but please rest assured that we are fully committed to resolving this matter as quickly as possible. Your patience and understanding are greatly appreciated. #SI-3666

Since your ticket is already logged with our support team, rest assured that they will assist you and provide help with your issue.

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. SI-3662

Thank you for providing this feedback, and I have forwarded your request to our development team for consideration. If there are any updates on this matter, I will be sure to keep you informed. #SI-3663

Thank you for providing this feedback, and I have forwarded your request to our development team for consideration. If you have any more suggestions or questions, feel free to share. #si-3660

To better understand the issue you're facing, could you please provide the following details: Bitwarden version Enpass version Operating system (OS) version Additionally, please confirm if you are receiving any prompts or error messages related to the issue.

To investigate further, please execute the following command: ``` lsof -i:10391 ``` If there is no output (blank), please try the command with other port numbers between 10391 to 10395. Let me know if you need any further assistance or clarification. I'm here to help!

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3661

Thank you for bringing this up again. Let me quickly ask the team to look into this. Also, I would like to assure you that both published names are for Enpass Technologies, but yes, they may need to be updated. Thank you again for pointing this out to us over the Windows Installers. #SI-3659

Our technical team is actively working on a this feature. Implementing a new feature may take some time, and the resolution will be included in the upcoming updates of the application.

As we informed you earlier, our technical team is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application. #SI-3473

I would require some more information for better understanding: Enpass & OS version. Browser name & version. Browser extension version.

Hi Thank you for informing the presence of this issue. I have shared it with the concerned team for further investigation. In the meantime, your patience is highly appreciated. #SI-3542

Indeed, the UI you mentioned was present in previous versions, but starting from version 6.9.0 and higher, it's no longer available. I have shared this feedback with the relevant team. SI-3494

To change your registered email, Email us at support@enpass.io

Hey @NJRonbo Thank you for reaching out. It appears that the connection issue is specific to Chrome, and Safari is required for the connection to the iCloud server. Using Safari will resolve your issue.

Thank you for reaching out. Indeed, Enpass already supports the feature you mentioned. You can create a key file and use it during login, but please note that this feature currently works only in conjunction with the master password.

If you're currently experiencing the reported issue, please ensure the following steps on your PC: Verify that your browser does not have a verification code signature by re-downloading it from its legitimate source and trying again. Ensure that you are not using any VPN connection. Confirm that the Enpass application is running on your PC. Make sure the latest version of Enpass is installed on your PC. Check if the browser has been blocked from making connections to the Enpass app. To unblock the browser, open Enpass, go to Settings > Browser > Browser Authentication, and click "Review Browser." Find your browser and click "Remove."

To further troubleshoot the issue, could you please provide the following details: Confirm if the "Manage Passkey" option is enabled from the "Extension Settings" page. Specify if this issue is occurring for a specific website or for all websites.

Hi @lex93 Thank you for sharing the details. I have forwarded this concern to our dedicated team and they are investigating this concern on your behalf. As soon as I have any updates on this matter, I will be sure to notify you. Your patience in the meantime is greatly appreciated. #si-3653