Amandeep Kumar

Thank you for allowing us the time. For us to better understand the issue, could you please share a brief screen recording demonstrating the problem? It would be helpful to see what happens on the Shelly website when the Enpass extension is enabled vs. when it's disabled. This will allow us to exactly understand your experience and help our technical team in effectively investigating the problem. Note: You may share this with the support team at support@enpass.io. Thank you! SI-4439

I've shared the details with our Technical Team to investigate the performance issue caused by the Enpass browser extension on Startmail’s web mailer. We’ll look into this further and share any findings here. If any additional information is required during the investigation, we’ll reach out to you via this thread. #SI-4444

Our tech team is working on providing us with a fix to this issue. While we don’t have a timeline just yet, we’ll keep you updated with any progress. Thanks for your patience!

Our tech team is working on providing us with a fix to this issue. While we don’t have a timeline just yet, we’ll keep you updated with any progress. Thanks for your patience!

Thank you for reporting this issue. I’ve passed the details to our technical team so they can take a closer look. We’ll keep you posted here with any updates, and if we need further information for probing, we’ll be sure to reach out through this thread. SI-4440

Our development team is actively investigating it. While we don’t have a confirmed timeline yet, we’re working to identify the root cause and determine an estimated timeframe for a fix. We’ll be sure to share any updates as soon as they’re available. Thank you for your continued patience and understanding.

I've shared the details with our Technical Team to investigate the unexpected JavaScript behavior on certain websites specifically the thumbnail interaction issue on shelly.com when the Enpass Safari extension is enabled. We'll look into this further and share any findings here. If additional information is required, we’ll reach out via this thread. SI-4439

Thanks for bringing this to our attention. I've forwarded the details to our Technical Team to investigate the repeated authentication prompts in Edge, as seen on your Lenovo devices. We'll review the behavior and share any findings here as soon as possible. If we need any further information from your side, we'll reach out through this thread. #SI-4437

To investigate this further, please raise a ticket by emailing support@enpass.io and include a screenshot of the current settings where "Always Open To" is set to "All Vaults." This will help the team verify the configuration and check if there's a possible bug affecting autofill behavior.

For access to the portable version of Enpass, please email us at support@enpass.io. Once we receive your request, we’ll look into it and assist you accordingly.

The desktop version of Enpass has no limitation on the number of items, even if you're using the free version. Your 246 saved items will remain safe, and upgrading to Windows 11 will not affect your existing data or installation.

This issue can occur if the WebDAV vault data becomes corrupted or partially synced often due to network interruptions or session conflicts. While the Master Password hasn’t changed, Enpass may fail to read or decrypt the vault metadata correctly, resulting in the “Password wrong” error. We recommend ensuring auto-backups are enabled in Enpass so that if this happens again, you’ll have the latest copy of your data ready to restore easily.

To make All Vaults the default view when using Autofill in Safari on iOS, please try the following steps: Open the Enpass app on your iOS device. Navigate to Settings > Vaults. Tap "Always Open To". Select "All Vaults" from the list. This should ensure that whenever the Autofill prompt appears, it defaults to showing items from all vaults instead of just the Primary vault.

Looks like you're trying to use a passkey stored in Enpass on Android to log into your self-hosted PocketID admin page. Here’s a quick guide to help ensure everything is set up correctly: Creating a Passkey in Enpass (Android) Navigate to your site’s account or security settings and look for an option like “Create a passkey.” Note: If this option isn’t visible, the site may not fully support passkeys yet. When prompted, select Enpass as the passkey provider and continue. Authenticate using your fingerprint or device PIN. Enpass will search your vault: If a matching item exists, it will offer to use it. Otherwise, a new passkey item will be created. Once complete, you’ll be redirected back to the site to finish the setup. If It’s Not Working Ensure Enpass is up to date on both Android and desktop (if using both). On Android: Go to Settings → System → Autofill, and ensure Enpass is selected. Enable Accessibility Services for Enpass in device settings. Confirm the passkey was created on the Android device. Passkeys created on desktop may not work reliably on mobile. If you're still experiencing issues, please reach out to us at support@enpass.io with the details. We'll be happy to look into it further.

Thank you for confirming, We’re glad to hear the issue is now resolved. We’ve marked this thread as resolved. If you encounter any further issues or have any questions, feel free to start a new thread or reach out directly. Thanks for being part of the Enpass community!

We’ve already escalated the sync issue with OneDrive on the portable version of Enpass to our Product Team. They are actively working on identifying the root cause and implementing a fix. We appreciate your patience and will keep you updated as soon as we have more information. #SI-4235

Since the Help button is not appearing as expected, this issue may require deeper troubleshooting. To assist you further and guide you through the necessary steps, we kindly request you to raise a support request by emailing us at support@enpass.io. Our team will look into it and provide you with the best possible solution.

To delete the existing iCloud vault and start fresh, you can follow the steps outlined in the guide below to reset Enpass and remove the current data: Resetting Enpass to erase data or start over from scratch Once reset, you'll be able to set up a new vault and sync it to iCloud without being prompted for the old password.

@eliu01 Since this issue may require deeper troubleshooting, please raise a support request by emailing us at support@enpass.io. We will assist you further and guide you through the necessary steps.

Freezing issues can sometimes occur due to compatibility problems, especially if you’re using an older version of Enpass. Updating to the latest version is recommended, as it includes performance improvements and bug fixes that may resolve the issue you're experiencing. Also, while Enpass doesn’t use Bonjour for sharing data, manually entering or importing logins shouldn’t typically cause freezing unless there's a conflict with certain system settings or third-party software. If the issue persists after updating, please let us know: Your OS version Your current Enpass version Any steps that consistently reproduce the freeze We’ll be happy to investigate further.

It sounds like the fields may not be correctly mapped in the item you're using. Please try the following: Open the Enpass app. Find and edit the item you're trying to autofill. Make sure that each field (e.g., username, email, password) is correctly labeled with the appropriate field type. Save the changes and try autofilling again. Incorrect field mapping can cause Enpass to fill the wrong data into all fields, as you've experienced.

We truly understand your frustration, and we’re very sorry for the inconvenience this has caused. Please know that your access to Enpass and your data is extremely important to us. To ensure we provide the correct solution tailored to your setup, we are currently handling such requests individually. We’ll be happy to provide you with a direct download link to a working version of Enpass. Kindly email us at support@enpass.io, and our team will assist you promptly. Thank you for your patience and understanding, we’re here to help you regain access as quickly as possible.

If the Enpass extension icon isn’t showing up in your Firefox toolbar after installation, please try the following steps: Check Extension Visibility Click the puzzle icon (Extensions) on the Firefox toolbar. If Enpass appears in the list, click the pin icon next to it to make it visible on the toolbar. Verify Extension is Enabled In the address bar, type about:addons and press Enter. Locate the Enpass extension and ensure it’s installed and enabled. Restart Firefox After installation, sometimes a browser restart is required for the extension to fully load. Reinstall the Extension If the icon still doesn’t appear, try uninstalling and reinstalling the Enpass extension from the Firefox Add-ons Store. If you've tried all the above and the issue persists, feel free to share more details and we’ll be happy to assist further.

Thank you for reporting this behavior. What you're experiencing is a known limitation with macOS when using the mini Enpass assistant window it restricts full Finder navigation when selecting a keyfile. As you mentioned, this works correctly from the main Enpass window. Our team is already aware of this issue and is actively working on improving the experience in a future update. In the meantime, we recommend using the full Enpass window when selecting a keyfile. We appreciate your patience and feedback!

We recommend reporting it directly to our support team at support@enpass.io so they can investigate it further. When you reach out, please include the following details: Your Enpass app version Your macOS version A brief description of the issue (even if repetitive) Any recent changes to your system or Enpass settings This information will help the team pinpoint the root cause and provide a more targeted resolution.