Amandeep Kumar

Here are a few steps you can take to troubleshoot and potentially resolve the issue: Check Backup Settings: Open Enpass. Go to Settings > Backup. Ensure that the backup schedule is set correctly (e.g., once/day) and that the correct folder in your documents is selected. Check Folder Permissions: Ensure that Enpass has the necessary permissions to write to the backup folder in your documents. You can try changing the backup folder location to another directory to see if the issue persists. Check for Updates: Ensure that you are running the latest version of Enpass. Sometimes, issues are resolved in newer updates. Check Disk Space: Verify that there is sufficient disk space in the drive where your backup folder is located. Test Manual Backup: Try performing a manual backup to the same folder to see if it works. If a manual backup works, the issue might be with the scheduling of the automatic backup. Disable and Re-enable Auto Backup: Sometimes, toggling the backup settings can reset any issues. Disable the auto backup setting, restart Enpass, and then enable it again. If these steps do not resolve the issue, please provide us with additional details such as any error messages you receive or any recent changes you have made to your system or Enpass configuration

To ensure proper synchronization between your iPhone and MacBook Pro, please follow these steps: 1. Make sure that both your iPhone and MacBook Pro are connected to the same cloud service (e.g., iCloud, Google Drive, Dropbox). 2. On your iPhone: Open Enpass. Go to **Settings** > **Vaults** > **Primary** > **Sync**. Verify that the sync method and account are correctly set and match the MacBook Pro settings. 3. On your MacBook Pro: Open Enpass. Go to **Settings** > **Vaults** > **Primary** > **Sync**. Ensure that the sync method and account are the same as those on your iPhone. 4. On both devices, disable sync by selecting the “Disconnect” option in the sync settings. Re-enable sync by choosing your preferred sync method and account again. 5. Ensure both your iPhone and MacBook Pro are running the latest version of Enpass. If these steps do not resolve the issues, please provide us with any error messages you are encountering, along with the version numbers of Enpass on both your iPhone and MacBook Pro. This will help us further diagnose the problem.

We are trying to replicate this issue on our end. In the meantime, kindly try the below steps and let us know if they help - Remove all cache and cookies from the browser used for iCloud authentication, then try to authorize again, if possible, also try to authorize using another browser. Try to set up sync with iCloud with the same account on another device and observe whether the issue still persists or not. For more information and help, feel free to contact us via the same email, and we will be happy to assist you. Also, visit our user manual.

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3858

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3857

For troubleshooting purposes, please try the below steps - Disconnect the synchronization from the connected device and then enable the synchronization again. I would also suggest restarting your NextCloud server . Could you please check and confirm that the time setting is set to automatic on all the devices and there is no time difference? If they are not, kindly set it to automatic. Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. Create a manual backup of your data and then reinstall the app on the affected device. If the issue persists, please share the below details with me, and I’ll have this checked for you -. The version of the Enpass app and OS you are using on all your devices. Any VPN/Antivirus service you are using. If possible, could you provide us with a demo account with its URL, username and password on support@enpass.io ? It will help us immensely in investigating this issue on our end.

I understand that you've encountered some challenges, and committed to resolving them for you. If you're currently experiencing the reported issue, please ensure the following steps on your PC: Verify that your browser does not have a verification code signature by re-downloading it from its legitimate source and trying again. Ensure that you are not using any VPN connection. Confirm that the Enpass application is running on your PC. Make sure the latest version of Enpass is installed on your PC. Check if the browser has been blocked from making connections to the Enpass app. To unblock the browser, open Enpass, go to Settings > Browser > Browser Authentication, and click "Review Browser." Find your browser and click "Remove."

Hi @rps i see you have couple of issues as reported above, could you please put them together in ticket to support team by sending an email at support@enpass.io? Our technical team will help you resolve this issue.

Thank you for reaching out and providing your valuable feedback. I've forwarded your request to our development team for their consideration. We greatly appreciate your input as it helps us improve our product and better meet the needs of our users. #SI-3855

Thank you for reaching out and providing your valuable feedback. I've forwarded your request to our development team for their consideration. We greatly appreciate your input as it helps us improve our product and better meet the needs of our users. #SI-3854

Team is still trying to investigate and find the appropriate solution. We thank you for your co-operation.

I have raised a feature request with the Enpass Technical Team to explore the possibility of allowing customization of date formats in the future. We understand the importance of having the correct date format displayed according to your preferences, and we are actively looking into this. In the meantime, we have a quick workaround for you: Desktop App Update: Please add or update the credentials that include dates (e.g., SSN, other items with dates) via the Enpass Desktop App first. Mobile Sync: Once you have updated the items on the Desktop App, sync your mobile device. This should display the date in the correct format, i.e., MM/DD/YYYY, on your mobile device rather than DD/MM/YYYY. #SI-2830

I am glad to inform you that we have released a fix for the issue you were facing. You can now download the updated version from the Enpass website or directly from the Windows Store. We appreciate your patience and understanding while we worked on this fix. Please let us know if you encounter any further issues or need additional assistance.

Sorry for the inconvenience caused. We have already released the updated version of Enpass Website version 6.11.1. Try downloading it from the link below: Enpass Latest Version 6.11.1 Please try it to see if this resolves the issue and share your feedback with us. Additionally, if you are facing issues with the Windows Store version, please provide us with your email address registered on the Windows Store to provide you with package flight access in order to continue your operations without further interruptions.

I have already passed on the relevant details to Enpass Technical Team regarding the reported issues. We will give you further updates when a fix is available. In the meantime, as an workaround, you might like to download the previous version of Enpass app to avoid any of your work related delays https://dl.enpass.io/stable/windows/setup/6.10.3.1683/Enpass-setup.exe

Thank you for providing detailed information about the issue you encountered. I've escalated the matter to our technical team for investigation, and they are currently working to resolve this issue. I'll keep you posted on the further updates.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. If you have any further questions or concerns, don't hesitate to let me know. I'm here to assist you! #SI-3852

Certainly, we're here to assist you. To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.

We have successfully reproduced this issue on our end. Thanks for bringing it to our attention. Our technical team will work to fix this problem and roll out the solution in the next update. In the meantime, they have provided a workaround that should help you use the feature properly: Click on the password icon on the autofill banner. Unlock the Enpass autofill. Select the desired item from Enpass autofill. Successfully autofill the credentials on the website. Feel free to let us know if you have any further questions or concerns. We appreciate your understanding and patience.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. If you have any further questions or concerns, don't hesitate to let me know. I'm here to assist you! #SI-3851

Thank you for reaching out and providing your valuable feedback. I've forwarded your request to our development team for their consideration. We greatly appreciate your input as it helps us improve our product and better meet the needs of our users. #SI-3850

We have forwarded your request to our product team for consideration. We will keep you posted on the progress and let you know when it's scheduled to be picked up in the product roadmap.

We have forwarded your request to our product team for consideration. We will keep you posted on the progress and let you know when it's scheduled to be picked up in the product roadmap.

We have forwarded your request to our product team for consideration. We will keep you posted on the progress and let you know when it's scheduled to be picked up in the product roadmap.

Your suggestions are highly appreciated, and we always welcome ideas to improve our service. Here's a response to your feature requests: **Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA) for Enpass Login:** While we don't currently offer native 2FA or MFA options within Enpass, you can enhance your account security by utilizing the keyfile feature as a form of 2FA. This adds an extra layer of protection by requiring both your master password and the keyfile to access your vault.