Anshu kumar

Hey @thedude,

Sorry for the trouble you are going through.

We have improved import functionality in the latest beta version of Enpass 6.1. If you are willing to try before public release please download Enpass from this link and share your feedback.

Thanks for your co-operation.

Hey @nihebe,

Sorry for the trouble you are going through.

It's been resolved, and an update v6.1 with the fixes will be rolled out soon. If you are willing to try before public release you can download the latest beta version of Enpass 6.1 from here:

Cheers!

Hey @Vipul,

Thanks for writing back and I'm sorry it took some more time as expected. But the good news is that we have fixed this issue and release a beta version of Enpass. If you are willing to try before public release you can download it from here:

Thanks!

Hey,

Thanks for writing in.

To uninstall Enpass, please run this command in the terminal:

• sudo apt-get remove enpass

Hope this helps!

Hey @ryan29,

This issue has been fixed in the recent beta version of Enpass. If you are willing to try before public release you can download it from here:

Thanks!

Hey @The Andre,

Welcome to Enpass Family!

I would like to share that Importing data from other password managers is currently possible only through our desktop versions of Enpass.  So once you have imported data, you can easily migrate that to your Android/ChromebookApp using Sync or via WiFi Backup feature of Enpass.

Hope this helps!

Hey @zeeshanali1993,

Sorry for the trouble you are going through.

This issue has been fixed and will try to push an update asap. Meanwhile, you can make Enpass extension work by disabling the option "Authorized browser with verified code signature only" option in Enpass Browser setting.

NOTE: To avoid any security risks associated with turning off the code signature verification, please make sure that you download the browser from the legitimate source and double check the authenticity of any extension you install.

Thanks for your co-operation.

Hi @OliverHB,

Sorry for the trouble you are going through.

Please make sure you are running the updated version of Firefox browser and if the problem still persists, please let me know the macOS Firefox and Enpass version you are using so that I can help you better.

Thanks for your co-operation.

Hi @guizop,

Thanks for writing in.

I would like to share that the option "Autosubmit Login" is only visible if the particular items have these three fields:

• Username/Email
• Password
• URL

So please check and try again.

Hope this helps!

Hey @toodooleedoo,

Thanks for writing in.

I would like to share that whenever you purchase an app from App Store it gets linked to the same Email ID from which you made the purchase. To restore the premium feature on the same platform please download Enpass with the same Email ID with which you have purchased Enpass earlier.

Thanks!

Hey @Maarten,

We are really sorry for the trouble you are going through.

Our dev team is already looking into this issue. I request you to please wait for the next update.

Thanks for your co-operation.

Hey guys,

Sorry for the trouble you are going through.

It would be a great help if you can share the list of the websites where you are facing the problem so that we can look into it.

Thanks for your co-operation.

Hi @JohnR.

Thanks for your suggestion.

I would like to share that we have already implemented a feature to view Subset of password and will be available in the next update v6.1. Meanwhile, if you want to view the letter of the password field instance please follow these steps:

For Desktop --> Click on item --> Right click on the password field --> Tap on option View Large.

For mobile --> Click on the item --> Long press on the password field.

Hope this helps!

Hey @alba85,

I would like to share that the feature of the Favicon has already been implemented and will be available with the version 6.1. 

Cheers!

Hey @saifer,

It seems that your entry has one password field in the saved web-form. Please click on the "Show Webform" on the info page and check if there is any password field having a weak password.

Thanks.

Hey @SilvStein,

Sorry for the trouble you are going through.

This issue has been fixed and an update v6.1 with the fixes will be rolled out soon. I appreciate your patience.

Hi @joschach

Sorry for the trouble you are going through.

All the Firefox extensions have been broken for many users since Friday 3 May 2019 after Mozilla failed to renew a certificate. Firefox has already resolved the problem in the recent release v66.0.4. Please update your browser to the latest version and let us know if you still face any issue.

Thanks!

Hey @Bowjest,

We have already notified this issue to the dev team and currently, our dev team is busy in the next major update of Enpass 6.1.  Sorry to say but for now, I can't say how much time it will take to fix this issue. So I request you to please use Chrome and Safari until the issue gets resolved.

Thanks for your understanding!

Hey @nduckste,

At the moment I can't assure you any ETA. Hopefully, the beta version of Enpass 6.1 will be available within a couple of weeks.

Cheers!

Hey @zorglups,

I'm sorry to hear that the workaround didn't help.

I'm afraid to say that you have to wait for the v6.1.

We appreciate your co-operation.

Hey @GeoCrackr,

Thanks for sharing your feedback.

We'll look into it.

Thanks for your co-operation.

Hey @srouleau,

Sorry for the trouble you are going through.

We have implemented a workaround in the v6.1 and will try to push an update asap. 

Till then I request you to please co-operate with us.

Sorry to hear that.

Sometimes a reboot of the device might resolve these issues. In case if the problem persists, try clearing the Cache of the Play Store. For this, please follow these steps:

• Open Enpass and take a backup via App Settings > Advanced > Backup > Local on Device > Save it.
• Uninstall the app from the system. Before uninstalling make sure you have saved the backup.
• Go to Device Settings > Applications > Play Store > Clear Data.
• Reinstall Enpass with the same Google Account with which you purchased it earlier and your Pro version will be restored.

In case if you are still unable to restore the Pro version then kindly share the Enpass Purchase receipt at support@enpass.io so that we can assist you better.

Thanks!

Hey @Mal Uns,

Sorry for the trouble you are going through.

Please share some more info so that we can help you better.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• What is your preferred browser and its version?

Thanks for your co-operation.

Hey @BATeller,

Thanks for reporting this issue.

We have found this issue and fixed will be available in the next update. Till then please co-operate with us.