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Anshu kumar

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Posts posted by Anshu kumar

  1. Drive sync error -113

    in Android

    Posted

    Hi @samw5

    Sorry to hear about your trouble. For quick troubleshooting please disconnect the sync and reconnect it again. If your problem still persists, please provide some more details like which Android device, Android version, Enpass version, Cloud sync are you using. so that we can investigate where the problem could be. 

     

  4. enpass pro downgrade

    in Purchasing Enpass

    Posted

    Hi @Xarin

    Sorry to hear about your trouble. I would like to let you know when you purchase something on play store it gets linked with the Google ID from which you installed and made payment to Google Play Store. To restore Enpass to Pro version follow the instructions:

    Go to Play Store --> Click on sidebar and select the account from which Enpass app is purchased --> Re-install the app --> Enpass Pro will be restored.

    NOTE: Before uninstalling the Enpass app, make sure you have already taken the backup of Enpass data.
     

  6. UWP and plugin dn't accept master password

    in Windows 10 (Store)

    Posted

    Hi @BJ,

    Thanks for your prompt reply and answering my questions. It seems that there might be some problem with Keyboard layout. So please let me know which keyboard layout are you using and while entering the master password in both Enpass versions (Traditional & UWP) what is the keyboard layout language display in system tray.

    image.png

     

    Also whenever this issue persists again in the future, please type your master password in notepad and then copy/pasted it into the password field and let me know does it works?

  8. UWP and plugin dn't accept master password

    in Windows 10 (Store)

    Posted

    Hi @BJ

    That's very strange! Please provide some more details, so that I can investigate where the problem could be.

    • On which device (Along with OS version) are you using Enpass?
    • Have you installed two Enpass versions (Traditional & UWP) in your System?
    • What is the default language for Enpass and are you using any special character in master password?
    • Have you recently changed your master password?
    • What is the size of Enpass file in User Document Folder?

     

     

  10. Display Issue

    in Mac

    Posted

    Hi @Orson Wang,

    Thanks for reporting this issue and I'm sorry for  the inconvenience caused you. I have noted down this issue in bug tracker and forwarded to dev team, so they can try to fix this issue asap. Till then I request you to please bear with us.

     

  12. Chrome extension fails to connect

    in Autofilling and Desktop Browser Extensions

    Posted

    Hi

    Thanks for getting back to me and answering my question. 

    For Firefox:

    It seems that you are running Firefox browser via terminal. If yes, please use this command  /Applications/Firefox.app/Contents/MacOS/firefox and try again or you can directly run via double clicking the Firefox.app. 

    For Chrome:

    I would like to let you know Enpass extension communicate to Enpass over localhost address.  One of the possible reason might be that you are using Proxy settings for local addresses.To resolve the issue please follow the steps given below:  

    Go to System Preferences ➝ Network ➝ Ethernet/ WiFi/ Other Network ➝ Advance ➝  Proxies ➝ Web Proxy (HTTP) and in the Bypass proxy settings for these Host & Domains box➝ Add 127.0.0.1 

     

  13. Chrome Connection Error

    in Mac

    Posted

    Hi @guyguy16

    Sorry to hear about your trouble. In order to use Enpass Browser extension, please make sure Enpass is running in the background. For more details please have a look at user manual link how Enpass browser extension works.

    If your problem still persists, please provide some more details like Enpass version/Firewall/third party network security/ any security related Extension or Proxy are you using, so that we can investigate where the problem could be.

     

     

  14. not giving me iCloud as a sync option

    in iOS

    Posted

    Hi @guyguy16

    18 hours ago, guyguy16 said:

    However, the desktop version doesn't give you iCloud option either.  If I want to use iCloud as my main destination to sync both iOS and desktop then how do I do that?

    As you said, I have a Mac running El Capitan, I would like to let you know, Enpass for MAC can be downloaded from two places: MAC App store and Enpass website. iCloud sync supported only with the version downloaded from the App store. For more details please have a look here.

    Cheers!

     

  20. Enpass collapsing/shutting down after Sierra OS update

    in iOS

    Posted

    Hi @knarz3r,

    I apologize for the inconvenience! :(

    I have forwarded this issue to concerned team. Meanwhile I suggest you to please download the website version of Enpass to check if it crashes on your mac. In case of any crash, please share the crash report with us.

    Also please drop us an email at support@enpass.io mentioning a link to this discussion and I will take it further after this weekend. I really appreciate your patience.

    Happy weekend!

     

     

     

  22. macOS Sierra Incompatible

    in Desktop

    Posted

    Hi @scottrych,

    Thanks for writing in and sorry for late reply.

    On 26/09/2016 at 8:09 PM, scottrych said:

    Just a quick question, are you guys planning on developing an extension for the Safari Technical Preview, I can't seem to get it to work with it...?

     

    Yes, we are and would be available in next update. If you can't wait for the next update, you can make Enpass extension work with Safari Technical Preview by turning off the Code signature verification in main Enpass App as explained here in user manual although its not a safe practice. 

    To avoid any security risks associated with turning off the code signature verification, please make sure that you download the browser from the legitimate source and double check the authenticity of any extension you install.

     

  24. Unable to connect to webdav server

    in Android

    Posted

    Hi @Kristian

    Sorry to hear about your trouble. 

    20 hours ago, Kristian said:

    So first of all we tried to do a webdav sync (SSL) and an error occurs, that Enpass can't establish a connection to the server.

     

    • Please let me know exactly what error message or code are you getting?
    • Are you using any third party Apps as Firewall for connection monitoring which might be stopping connection to WebDAV?
       
    20 hours ago, Kristian said:

    We then tried to create a backup on the PC, copy the backup to the SD-Card of the Phone via USB and restore it with the option "Restore from local storage" (don't know exact phrase in english language), but again it failed. The error message was: "Couldn't load password vault".

     

    I would like to let you know that whenever Enpass takes a backup on SD card or local storage, it creates a specific folder " Enpass_backups" on local storage and saves the backup file in it with .walletx extension. Enpass can restore the backup only if backup file is located in that specific folder.  To create Enpass_backups folder please follow these steps:

    • Open Enpass and create a empty database.
    • Now go to Enpass Settings ➝  Tap Backup and Restore ➝  Backup.
    • Now move the backup file (which you transferred via USB) in  Enpass_backups folder and now try to restore.
    20 hours ago, Kristian said:

    The third method we tried was sync via Wifi and this failed as well.

     

    I would like to let you know currently Enpass doesn't support WiFi sync, but you can  Backup and Restore  Enpass data via WiFi. So please let me know exactly which method have you follow and while restoring the database what error message are you getting. Please click a photo of error message and share with us.

    If your problem still persists, please provide some more details for further investigation.

    • Which Android device are you using?
    • Instead of restoring can you create a new database with sample items on the same device?
    • Are you able to restore the same database on other device using any method (You can try free desktop).

    Please drop us an email at support@enpass.io mentioning a link to this discussion with suitable time at which you will be available on Skype. 

  25. Windows Phone and different OneDrive Account

    in Feature requests

    Posted

    Hi @M-A,

    Thanks for writing in. 

    On 24/09/2016 at 3:11 AM, M-A said:

    Can this regression be fixed with an estimated date of completion?

    At the moment I can't specify ETA.

    On 24/09/2016 at 3:11 AM, M-A said:

    Otherwise, could you please provide a link to an OLD version of Enpass that supports this functionality? 

    Sorry to say, but it is not technically possible, unfortunately Windows Store would not allow you to download old version.

    Thanks for understanding!

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