Garima Singh

Hey @Rojma

Thanks for showing your interest.

We appreciate your suggestion and support for full-time Windows Hello feature. Please note that we already have a feature request for the same and aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented.

Thanks for the understanding.

Hey @Rojma

Thanks for writing to us.

Currently in Enpass, you can duplicate an item from the editing page. To do so, follow this link. However, I have noted your request to add an option of duplicate by right clicking on the item and forwarded it to the concerned team for further consideration.

Thanks for the suggestion.

Hey @gmill99

Thanks for writing back.

Please refer to this link of user manual to know the steps of doing so.

Hope this helps!

Hey @dridde

Thanks for sharing the inputs.

I have forwarded this issue again to the QA team to look into this again.

Thanks

Hey @Anthony

Thanks for using Enpass and writing to us.

Saving New Logins- When you login to any web-page with a new information (not saved in Enpass database), Enpass automatically detects that attempt and prompts to save the information as a new item, and all this without switching to Enpass App. For more details, please refer to this link.

Thanks.

Hey @yoko

Welcome to the forum!

For quick troubleshooting, please disable the auto-fill feature and enable it again. Also, add dummy data in any of the login categories and then try to auto-fill on the same apps and share your findings. For more details, please refer to this link of our user manual. If the problem still persists, please share the following details so that we can investigate where the problem could be.

• Can you please let me know are you facing this issue on any website or only in apps?
• Please share the video of the issue, if possible.

Thanks.

Hey @silv3r23

Thanks for writing to us.

Please close the chrome browser and change the default browser to any other and check if the issue occurs again. If yes, please share the screenshot of Enpass 'General Settings'.

Thanks.

He @DELABRIERE

Thanks for sharing the details.

It seems that you are using old version of portable. Please take a backup of Enpass data in the same portable version(if you have any). Afterwards, delete the existing Enpass portable installation from your system. Once you remove the Enpass portable installation, download Enpass portable again using this link and restore the data which you backed up earlier. Also, change the directory location for Enpass portable.

Thanks.

Hey @vampyren

Thanks for writing back.

19 hours ago, vampyren said:

When you open the Enapss through the icon in notification and hover the mouse over items it shows they are selected but you can not right click on them.

You can right-click on the item while hovering the mouse without even clicking left mouse click. Also, I would like to share that copy password with a single click from mini window (with a button or with double click) feature request has been already been aligned for implementation so that users don't have to first right click to an entry and then need to click on "copy password"

Thanks.

Hey @TREMOR

Thanks for using Enpass and writing to us.

I would like to share that unpacking the database file is not possible, database integrity is important to Enpass and any changes might result in sync, loss of data or application failure. 

Thanks.

Hey @ProximusAl

Welcome to the forum!

Please share the following details so that we can investigate better-

• On which device (along with OS version) are you using Enpass and having this issue?
• Which Enpass version are you using on the same device?

Thanks.

Hi,

The auto-backup and the backup files have a different extension. The extension vault.enpassdb is for the vault database. 

Thanks.

Hi All,

Thanks for sharing it. I have forwarded your inputs to the concerned team.

Thanks.

Hey @IslandBoy

Thanks for writing to us.

To restore the data in other desktop, you can use cloud sync or also using the backup file. Please follow the below steps to transfer(restore) the data from PC to any other device using a backup file -

• Take the complete backup of Enpass data from your desktop(in which you have all Enpass data) using these steps. Open Enpass > Click on 'Backup all vaults' from the menu > Select the location and save it.
• Now login to your cloud account on the same desktop and upload the backup folder in the Enpass app folder.
• Now login to your cloud account on your new PC, download the same backup folder data and save it locally.
• Open Enpass on your the the new PC(in which you downloaded the backup data folder)--> Settings --> Advanced --> Apply Erase Everything function > when the Welcome screen appears, restore the data from the backup file saved locally and then sync. Note: Before uninstalling the app make sure you already have the backup of Enpass data.

Thanks.

Hi @lerihto

Welcome to the forum!

Thanks for using Enpass and writing to us. We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration.

Thanks for the suggestion!

Hey @Leonid Feldman and @lesefreudig

Thanks for the patience.

We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update.

Thanks for your co-operation.

Hey

I would like to inform you that our team is not able to reproduce the issue till now as it is working fine on our systems. However, they are trying best to reproduce the same.

Thanks.

Hey @ThomasG

Sorry for the trouble you are having.

Please share the following details so that we can investigate where the problem could be.

• On which devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Are you getting same error message or code "Sync Error. Password of data on Dropbox is required" during sync?
• Are you disconnecting the sync on all the device to resolve the issue?

Thanks.

Hey @DELABRIERE

Please follow move EnpassPortable.app to different location or USB then try the same steps and let me know. If the problem persists, please share-

• What is the size of your back up file? Also, the file format of backup file?
• Have you taken complete back up of Enpass data from desktop and then tried to restore the same on the portable or usb? If yes, please share the screenshot of the error you getting while restoring the backup?

On 5/14/2020 at 7:49 PM, DELABRIERE said:

I am looking for a "walletx.db" file, as said in the user guide, but where is it ?

•  In which user guide you see about "walletx.db" ?

Thanks.

Hey @Eli

Thanks for sharing the inputs. I have shared the same with the concerned team. Please co-operate with us while the team is looking into this issue.

Thanks for the patience.

Hey @vampyren

Sorry for the inconvenience caused to you.

We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version.

Thanks for understanding!

Hey @Vinceke

Welcome to the forum!

There is a possibility of changing Enpass data location on Enpass version downloaded from the website. Although the option to change data location downloaded from the store is in our road-map, we'll request your co-operation meanwhile. Please let us know if you have any other question, we'll be happy to help.

Thanks.

Hey @bartelsphoto

Welcome to the forum!

Thanks for letting us know that you would like to see this feature. Significant user demand is a big factor that determines our priorities for new features.  We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team.

Thanks.

Hey @gmaddry

Sorry for the trouble you are going through.

Regarding auto-save issue in desktop- Please have a look at our user manual to know how Enpass extension works. Please refer to this link to download Enpass extension for the required browser and then follow this link to enable it once again. Revert us back along with the screenshot of issue you getting while saving the item.

Regarding auto-save issue in mobile- Currently, Enpass auto-save features for iOS work partially on some apps but we do have plans to improve the auto-save features and will be available with the future version.

Hope this helps!

Hey @holbernd

Welcome to the forum!

You can change the behavior of Enpass by disabling the option 'Open Enpass at system startup' from the Enpass General Run Settings. Please revert us back if you have any query.

Thanks.