Garima Singh

Hi @MikeR,

Thanks for sharing the details and we are sorry for the inconvenience caused you.

Could you please try enabling the 'Match URL Hostname' in Enpass browser settings and then try to autofill the same. If the problem persists, please let me know.

Thanks for your co-operation.

Hi @Timo K.,

Welcome to the forum.

We are sorry for the inconvenience caused to you.

For security reasons, your iCloud session expires periodically. To avoid this, you first need to disconnect the sync with iCloud from Enpass settings, then again enable it, and you’ll be redirected to the iCloud login page. Here you just have to enable “Keep me signed in”. For more details, please click on this link to see the screenshot.

Hope this helps.

Hi @woodyb12 and @SR68503

Sorry for all the trouble you are going through.

I have noted down this issue and notified the concerned team to look into it.

Thanks for your cooperation.

Hi @SR68503

Sorry for all the trouble you are going through.

I have noted down this issue and notified the QA team to look into it.

Thanks for your cooperation.

Hi @Paul Kelly

Apologies for the trouble.

Could you please share the previous and recent Enpass purchase receipt so that we can assist you better.

Thanks.

Hi @Martel

Welcome to the forum!

I am glad to share that now you can purchase Enpass Premium subscription on any mobile platform and get full access across all your devices.

Please follow these steps to purchase Enpass on any mobile platform(not available on desktop)-

• Open Enpass --> Click on ‘Settings’ --> Click on ‘Account:_____' ---> Tap on 'View All plans’ → Select the plan and click on 'Subscribe’.

Hope this helps!

Hi @gregorzrh

Thanks for writing back.

For quick troubleshooting, disconnect the sync from all the devices and reconnect it again.

If your problem persists, please share the following details so that we can investigate where the problem could be.

• On which all devices and OS versions (mention all) are you using Enpass?
• Which Enpass version are you using on each device?
• Please log in on your One-Drive account and check how many Enpass folders are there in the One-drive account? 

Thanks!

Hey @Thejoe

Please try the below and let us know if the issue persists:

• For Chrome: Go to System Preferences ➝ Network ➝ Ethernet/ WiFi/ Other Network ➝ Advance ➝ Proxies ➝ Web Proxy (HTTP) and in the Bypass proxy settings for these Host & Domains box➝ Add 127.0.0.1 and then try establishing connection.
• For Vivaldi: Could you please try to check the same with the 32 bit Vivaldi and share the findings with us. 

Thanks.

Hi @MikeR

Thanks for sharing the detail.

Could you please share the Enpass version also, so that I can forward the issue to check by our QA team.

Thanks.

Hi @avinator,

Thanks for using Enpass and writing to us.

As Enpass is an offline password manager. We do not store your passwords or any sensitive information on the company’s server. Also, Enpass saves data locally on the device, and in case if you have enabled sync, the same file will be encrypted with the master password and stored into a particular cloud.

The purpose of registration with Enpass is all about linking your purchase with a valid email address so that you don’t have to buy it separately on all platforms. On the desktop versions, you can do the registration to unlock access to all features. Registration is not mandatory but there is no harm in doing that. Registration is a simple and password-less process which makes you eligible to use your purchases across the devices. If you wish to transfer or sync the Enpass data on the new device, please follow the below steps-

• Open Enpass on your Device-1 and go to Enpass settings --> Vaults --> Tap on Primary ---> Select 'Set up Sync' and choose a cloud account to your database.
• Enter your cloud account details, follow the instructions and wait till the sync is done.
• Now open Enpass on your Device-2 --> Vaults --> Tap on Primary ---> Select the cloud (as in Step 1) from which you had enabled sync on your Device-1.
• Once the sync is done, all your databases from the Device-1 will be restored(visible) on your Device-2.

Thanks.

Hi @EastCoastResident

Welcome to the forum and sorry for the trouble.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Also, you can read our Enpass Blog.

Thanks!

Hi @Carlo Mendoza,

Sorry for the inconvenience caused to you.

Yes. we have released stable version of Enpass 6.4. Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here.

Thanks!

Hi @Leandro

Welcome to the forum.

I was able to find a support ticket you created. To prevent duplication of efforts, please revert on the same if you have any concerns.

Thanks.

Hi @Pii

Welcome to the forum.

Thanks for using Enpass and writing to us.

Currently, Import/export is supported in Desktop only. For more details, check our user manual.

Thanks.

Hi @Drag,

Welcome to the forum.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here.

Thanks!

Hi @Vibsi

Thanks for highlighting this.

I will share your input with the concerned team. Please revert us back if you have concerns.

Thanks for the co-operation.

Hi @MikeR,

Sorry for the inconvenience caused to you.

Please share the following details so that we can investigate where the problem could be.

• On which device and OS version are you using Enpass?
• Which Enpass version are you using?
• Which browser you are using?
• Can you please let me know on which website are you facing this problem?
• Please share the screenshot of the browser setting of Enpass app.

Thanks!

Hi @kuk

Thanks for using Enpass and writing to us.

As now we have moved to the subscription model. To enable subscription, we’ve created an email-based, password-less registration process that simplifies the payment options and removes the conflict of cross-platform usage.

The purpose of registration with Enpass is all about linking your purchase with a valid email address so that you don’t have to buy it separately on all platforms. On the desktop versions, you can do the registration to unlock access to all features. Registration is not mandatory, but there is no harm in doing that. For more details, please refer to this FAQ and blog.

Thanks.

Hi @John Doe

Thanks for posting this feedback and improvements.

I have noted down the suggestion and shared the same with the concerned team.

Thanks

Hi @Elaine61,

Sorry for the trouble.

To restore the purchase of Enpass, please update Enpass latest version from the respective Store and then follow the steps-

• Open Enpass --> Click on ‘Settings’ --> Click on ‘Account/Trial user, not registered (1st option of the settings)' ---> Click on the email account and use the same email account to register with Enpass from which you purchased Enpass app earlier and follow the instructions.

If the problem persists, please take the backup of Enpass data first and then reinstall Enpass again using the same email account from which you registered the Enpass app.

If that doesn't help, please share the Enpass Purchase Receipt at support@enpass.io so that our team can help you better.

Thanks!

Hi Enpassians,

Thanks for using Enpass and showing your interest here.

I am glad to share that we have recently released Brave browser support on Android devices. Also, I have noted your above request and shared this amazing suggestion with the concerned team.

Thanks for the suggestion.

Hi @Sailormannn

Sorry for the trouble you are going through

I'm sorry to hear your contact with the support team wasn't helpful. Please share the Enpass Purchase Receipt at support@enpass.io along with this forum link so that we can help you better. Also, let us know which email address you used to purchase the Enpass app earlier.

Thanks!

Hi @NetWeb

Sorry to hear that.

Could you please share your device detail along with OS version, so that we can help you better.

Thanks.

Hi @allansuarez1978 and @patanne

Thanks for reaching out to us.

This is already in our road map for the future. I can't comment on the time it'd take to implement because there's not a significant amount of users affected. Moreover, this is an enhancement and not an actual bug, so we might pick this up later.

Thanks.

Hi @Styxion

We are sorry for the inconvenience caused to you.

Please note that Enpass ver 6.4 has a few changes w.r.t implementation of OneDrive sync because we have introduced support for OneDrive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same OneDrive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists along with the device detail.

Thanks!