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  1. Hey all! There is presently an issue with the OneDrive sync, as reported by users in the forum here. We're aware of the problem and are already thinking of a fix to it. Meanwhile, we request you to follow the troubleshooting steps mentioned in the same forum post by our team members. If the issue persists, even after following the troubleshooting steps, we'll recommend reinstalling the app as a temporary fix to the problem. Thanks.
  2. I got a problem about restore my backup. I try to restore my backup file from desktop client(mac os), here is the steps: 1. Settings -> Auto Backups -> choose the last auto backup file from Previous Backups, try to restore. 2. click [Continue]. input the password and restore successfully. util this step. everything is fine. 3. then Enpass tell me, I need activate, (that's confusing, before i restored, I have activated Enpass to pro already) 4. so, I have to activated Enpass again. and try to sync data to my iCould, when i click sync, all the items is gone. seems Enpass use the remote data merge to local, but remote data is empty.( the respect result is sync my local data to remote, at least should ask me before try merge my local data, just like git, let me choose how to merge) so, I just want to restore my local backup file and sync to iCould. what should i do? please help me, all my important data in backup file.
  3. Hello I would like to sync vaults using pCloud. But, when 2FA is enabled on pCloud, it is not possible to use the WebDAV protocol for synchronisation. It would be great to have proper pCloud integration in Enpass for a more secure and convenient way to synchronise vaults. I'm aware this feature has already been requested here and here. Since the first request was in 2017, I would just like to register more support for this. Many thanks
  4. jimi_t

    Sync problem

    Hello, I have been using Enpass for a few years and it has served me well. My needs are simple - my devices are a desktop and a laptop - both win 10. My vault is on OneDrive. I use my desktop 80% of the time but when away from my city home, I use my laptop. Until today, I thought that there was one vault (database) which was accessed by both devices. Then I discovered a password on Enpass on the laptop which was a previous version. Further exploration confirmed it. My desktop vault info says I have 103 passwords but my laptop shows only 93. Both devices allow me to sync and carry on as if there is no problem - so it seems there may be 2 databases coexisting. How could this occur and what do I need to do to make this problem go away? Would appreciate your assistance. Jimi_t
  5. Hi, I have another account I used in my old iPod touch, it doesn't have a lot but when I want to sync it with another Android device and it asked me for the master password, it shows that it's not correct. I keeps trying but no use. So, I deleted the main folder in Google Drive so I can start fresh. It didn't work and it keeps asking the main password. Need your help, until now I couldn't new device setup as Enpass is the first app I install to make it easy to complete setup and installing other apps.
  6. Enpass 6.3.3 (596); Windows 10 (18362). I'd been using sync for a long time, but today Enpass said it needed to "reauthorize" my OneDrive sync. So I click the button, and the little spinner spins forever, with nothing happening. So I clicked the "disconnect" button, and tried to "Set up Sync" all over again. Unfortunately, regardless of which sync-provider I choose, it gets stuck at this screen... the expected browser window to authorize the connection never appears. Notes: I've tried exiting & relaunching Enpass; didn't help. I've tried closing all browser windows and restarting the browser; didn't help. I've tried rebooting; didn't help. I fired up Process Monitor to see if there was any obvious problem, and I found this surprise: I don't know for certain if this is the issue, but that "C:\WINDOWS\SysWOW64\" that appears before the URL looks incorrect. Please advise.
  7. I got a note that Enpass now supports OneDrive for Business. Many thanks for this! I have a question. On my Windows 10 laptop, i got the Enpass app installed. 1) i have a personal vault (primary) located on OneDrive Personal 2) i have a second vault located on OneDrive for Business. Windows 10 gives the option to choose on which account you want to signin. On my laptop everything works well as aspected. On my iPhone XS (latetst) app: 1) i have my personal vault synced with my personal Outlook.com account 2) i would like to connect with the second vault, but the thing is, the pop-up screen goes directly away when i want to signin with my business (office 365) account. Can there also by an option where u can choose with what kind of account you want to sign in with? Sorry for the bad English (i am from the Netherlands).
  8. I am starting to love Enpass. But I am also minimizing my dependencies on cloud services like Google Drive, Dropbox etc. I have switched to SyncThing which is now used to sync my Whatsapp msg backup folder, the Whatsapp media folder, my phone camera folder and my phone pictures folder. The most important one is Enpass. I believe this would simply work if Enpass would store the encrypted database in a folder that has the same name/structure across OS's (Debian, Android, Windows). Can this be easily implemented?
  9. Hello , I am facing sync error from my windows 10 . Everything works fine from Android App. Kund regards
  10. I've been using enpass now for a few years, windows, MacOS, Linux, and not sure how or when cause I don't use my mac too often but I have now have to sync files, "sync_default.walletx" and "vault.enpassdbsync" Unbuntu 18.0.4 is syncing enpass to "sync_default.walletx" and MacOS (Mohave) is syncing to "vault.enpassdbsync" Would someone know why, and is there a way to reliably merge them? Sorry a bit more information I should have included, this is all webdav via owncloud. MacOS is EP version 6.3.3, Ubuntu EP version 2.4.1, QT 5.9.5 Thanks
  11. Hi, I'm using Enpass on Windows 10 (latest updates), my default browser is Vivaldi (with the Enpass extension installed). From time to time the iCloud authorisation runs out (due to time limitation?) and has to be renewed. This doesn't work for me, when I just do the un-sync / re-sync thing. The app gets stuck with a loading animation. Then I remembered that the sync button is supposed to open a website in the default browser. I switched from Vivaldi back to Edge and it worked. After that I can switch back and everything's fine. Is this a bug?
  12. About a year ago I switched from LastPass to Enpass. I have two users on my laptop (one for work, one for personal). So, both of my users started out with the same state. I tried to sync them to the same cloud drive, but it just created two separate folders and kept their states different. To be honest, rather than solve the problem then and there, I got busy with work and let them go. So now I've added new accounts/passwords to each instance and they are different. Is there a way to sync and merge them where it will add new info from both and put them in the same state? Maybe some password changes would need to be resolved manually, which is fine. I sort of want to do a git merge on these two branches.
  13. After launch of Enpass and unlocking the vault, the Synchronization process immediately starts. In my case it syncs to iCloud. But it never finishes, it never stops. Although I restarted Enpass several times and gave it multiple hours, it never stops syncing. It is also not possible to cancel the Sync in order to select a different sync target. Any ideas?
  14. I was using Dropbox to sync my devices. I just upgraded my iCloud storage and attempted to sync with iCloud. However, syncing with iCloud on 2 different Windows 10 PCs never stops and doesn't properly sync. So, I am trying to switch back to sync with Dropbox. I had no issues reconnecting Dropbox on Windows 10. However, I can't get Dropbox to link with Enpass. After I enter my Dropbox credentials it just displays a spinning processing circle. If I open the link directly in Safari it works fine, but it doesn't carry over to the Enpass app. I have also tried uninstalling and re-installing the app. No luck. Thank you, in advance. iPhone 11 Pro iOS 13.2.3 Enpass version 6.3.1
  15. Hello, I upgraded to 6.0 today and was really looking forward to the vault feature in the hope that one vault would be shared while the other would not. My setup consists of 3 windows devices and 2 android devices (each with their own PRO licence). I managed to generate the new vault but when I come to tell it to sync to the same google drive location I get an error telling me that this is not possible. In my opinion the name of the first vault was system generated while 2nd vault onward require a name. Can't this name be used to generate a unique file name? Thanks and Regards,
  16. Enpass version 6.1.0.227 Android 9 with Android Security Patch level Sept. 01, 2019 (baseband version N975FXXU1ASHE) So I have recently updated to the Sept 2019 Security patch on a Note 10+. I did a factory reset and reinstalled Enpass. Tried to get my vault off my icloud (I sync my info off IOS and Android devices through icloud) but after inputting credentials and codes, I get the error message "This action could not be completed. Please close the window and try again." from any mobile browser I use (Chrome, Microsoft Edge, Samsung Internet). Maybe its because, I am using the beta version so I un-enrolled from the beta group and reinstalled stable version of Enpass. Still the same issue. It was working well before. Until I updated to the most recent version of Android for my phone. Would appreciate help on resolving the issue. Btw, both android and ios devices are running Enpass premium.
  17. Hi! I have started using Enpass to store and sync all my passwords and works perfectly. It is great that I can use it on Android, too. However, at work, cloud storage sites are blocked by an internal proxy, and I have setup a socks proxy to bypass it. I would like to be able to specify this socks proxy to the Enpass desktop application, so that in can backup to the cloud. At the moment, only http proxy are supported (as I tried with my socks proxy but it did not work) Thanks in advance
  18. Hi. I use 2 desktop installations and the iOs app. All on the latest version levels. I use oneDrive as cloud service for syncing. Works perfect with the desktop versions. Only the iOs app doesn't sync, even the app shows a succesful sync. It connects to the cloud service, it initiates the sync process, but afterwards the app isn't updating anything in the cloud. Even using the backup function with OneNote cloud, it doesn't sync. It only stores a backup file on the local folder of the iPhone, if I chose this. I'm lost. Who can help? The only thing I have in mind now is to save the backup on the iPhone, delete the app, re-install and restore from the local backup. Thanks in advance. Mario
  19. Set up Enpass on home (Windows 10) PC and iOS device, synced via DropBox. Now want to set up on work (Windows 7) PC. But due to restrictions by my company, I cannot access DropBox on work PC (actually, while on work network). Is it easy/safe to just change the sync location to another cloud service, such as OneDrive? Any specific steps I need to follow to ensure no loss of data?
  20. Hi, I've used Enpass a few years back and today I recommend Enpass to a friend. I've done: Download the windows 10 application and Signup a new account Create a second vault, first vault isn't being used yet, main purpose is to setup a second vault to share across 10 people. Sync the second vault to Dropbox, with below error message: Sync Error, Something went wrong while syncing with Dropbox Error code: 208409 In Dropbox, there's a new folder created, Dropbox\Apps\Enpass, with empty content. I've never installed Enpass on this computer or sync Enpass with this Dropbox account, I feel so embarrassing showing my friend something excited but didn't work.
  21. When backing up and restoring Enpass (local backup file on a stick), not all settings seem to be saved and restored. Especially the settings for the cloud sync imho is important - when installing Enpass on several computers and configuring it via a backup-file, I always have to enter the cloud settings manually each time. They are not included in the backup file. Is there a reason for this or could you please include this in the next update? Imho, when restoring an installation from a backup file, ALL non-computer/workstation-specific settings should be included.... Thanks for considering this!
  22. I use Enpass on two Win 10 laptops and a Pixel 3. I'm syncing to one of my google drive accounts. I have disconnected and reconnected several times, but cannot find any evidence of Enpass data anywhere in the on line or local versions of my drive folder. I check for most recent data in Drive right after Enpass says it just did a sync, but there is nothing there. What am I missing?
  23. Hi, I just upgraded my Windows 7 version of Enpass desktop to latest proposed upgrade => 6.1.1 (451) Since then, it cannot sync my main vault on Webdav any longer. I get error code :908423 Note : I have a secondary safe, also synced via Webdav, but using a slightly different URL, and this one works fine ! What happened ? What should I do to get my main vault sync back ? Thanks, Note : sync on main vault was working perfectly just before the upgrade
  24. Dear all, upon trying to sync with my existing OneDrive backup from the desktop application 6.0.4 (268), I receive the error message "Something went wrong while syncing to OneDrive. Error code: 504035". Until c. 2 days ago, this was not the case. I already tried resetting the sync and resetting the sync including deletion of the backup on OneDrive. Does not make a difference, though, I still get the same error message. How can I set up the sync again? Thank you and regards, Frank
  25. Previosly posted June 16 (edited and reposted because no support or answers have been given) I'm confused about sync in WHERE database overwriting takes place, and if I can choose the overwriting direction. What if I want to overwrite my local device with what is on the cloud? What if I want to keep what is on my device and overwrite the cloud with new or changed information? Example: I had a weak password on SOME*website*.com, so (on my Windows 10 PC) I logged into Enpass and generated a strong password for SOMEwebsite.com, then saved the new entry. I also logged onto SOME*website*.com and changed my password to the stronger one that Enpass generated. Then I synced to my cloud on Google Drive. Afterwards I logged onto my enpass account on an Android tablet. I synced to my Google Drive cloud, but the password entry of SOME*website*.com within Enpass on my Android tablet was unchanged from the previous weaker password. I tried this same kind of password modification on a different website, first using my Android tablet, then relogging onto Enpass on my Windows 10 PC, and syncing with similar results...the password did not change on the Windows PC. I've synced Enpass on Windows10, and on two Android devices. There were several missing log-in entries on each device, even after re-syncing a few more times. So,.... Enpass syncing is not working correctly on my devices. I had to manually delete and/or add Enpass changed log-ins (and a secure note) on all three of my devices, so that each has the same information as the other two devices. Why is there not some kind of switch within Enpass to either 1. Sync to the cloud (overwriting the cloud) from the respective device when changes are made on the device. OR 2. Sync to the device (overwriting the device) from the cloud which was changed from a different device. Installed Enpass versions: Win10-5.6.10, Android phone-6.0.8.215, Android tablet-5.0.3.1 I don't see why different versions would make any difference since all of them sync to my Google Drive.
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